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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.2/5, 433 Reviews
79% Recommended
100% sales valuation accuracy
88% letting valuation accuracy
100% sales fee satisfaction
87% letting fee satisfaction
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Kevin
By : 'Kevin'
Services : Letting(As a Tenant)
Rent PCM : £815
Would you recommend ? : No
Postcode : EH6
My family took a six month rental property through this company. The property was marketed as being impressive but was actually advertised with the wrong pictures. On viewing the property it was tired & dirty in its presentation with little of the lights working.The garden was overgrown and the decking area dirty. However the agent (Cameron Orr) said he would ensure everything would be sorted out on us renting the property. For various reasons but mainly childcare we decided to take the lease for six months. I viewed the property again to ensure what Mr Orr had stuck to what he said and although only some of the things had been done I discussed the outstanding issues and was assured again by (Kevin Fraser) that it would all be fine for us moving in. On moving in we found the property to have the following things broken - Two broken windows that allowed a sizeable draft to come through them and compromised the security of the flat (it was a ground floor property), no central heating working, dishwasher & fridge/freezer not working, shower leaking, one toilet not working, boiler heating element broken, bathroom extractor fans broken, various broken lights, garden & decking had not been touched and various sizeable random items left by the past tenant. The inventory included the random items but missed all the broken things! It took various calls, days of work to allow various people in to the flat before we got some of the things fixed. After six weeks in the property the dishwasher & fridge/freezer had been fixed. Four different contractors came and made up various stories that the underfloor heating system was working. It was not and eventually I recommended a heating engineer to DJ Alexander who came out and fixed it and identified that the boiler heating element was broken. This took three months before it was fixed. I met with Cameron Orr and again asked for the outstanding issues to be addressed. It was more or less put to me that I had chosen to sign the lease. it was an unpleasant meeting and the focus on me being a customer was entirely lost in my opinion. I then got an email from Kevin Fraser stating that sometimes particular properties do not suit people and that we could leave the tenancy early. It cost me £400 in removal fees to move in to the property, I had bought a new house to move in to after the six month lease it did not suit us in any shape or form. Therefore I did not even bother replying. Finally our six month lease is up! On leaving the property the following was still broken - two broken windows, one broken toilet, one leaking shower, two broken extractor fans, various broken lights and one broken boiler heating element. I save the best for last. For the last six weeks we have had brown water due to the broken heating element eroding away. Don't touch this company at any cost . They made us feel like we had done something wrong whenever we complained. Both Cameron Orr & Kevin Fraser did nothing but become defensive and confrontational when asked why the flat was in this condition. They appeared to think it was only about money. When it was actually about giving the customer what you said you would do in the first place, so they could live comfortably in the flat you manage. The maintenance department was inept and the contractors used really quite anatomising at times. Thank goodness me, my wife and two year old daughter won't ever have to use this bunch ever again. Please don't make the same mistake!
Listen to your customers, do what you said you would do in the first place. Offer a refund on rent in accordance with what you are renting.
Please contact us on 0131 558 3000.
Last updated at 10/30/2017, 8:49:55 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £168,000 |
| Lettings | 88% | 87% | £395 | £3,650 |
DJ Alexander Lettings
John Cotton Centre, 10 Sunnyside, Edinburgh, City of Edinburgh
EH7 5RA
0131 558 3000
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Melina'
Services : Letting( As a Tenant )
Would you recommend ? : No
I’m just preparing to move into my rental flat that I acquired through D.J. Alexander, from initial viewing through all the paperwork and organising transferral of bills etc they have made my move so easy, constantly keeping in touch and keeping me updated Zoe was just brilliant! Thank you making... Read Full Review
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Keiran
By : 'Suvin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
Keiran has been very helpful. He understood the problem and took the appropriate approach in handling the concern and provided the best of the... Read Full Review
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By : 'Bruce'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB10
I am not one posting negative reviews, however due to the terrible renting experience through DJ Alexander Letting agent, Aberdeen, I feel the need to warn other potential renters as this can ruin your tenancy. Some of the experiences below: 1. Keys handed at later time than promised causing... Read Full Review
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By : 'Emmanuel'
Services : Letting( As a Tenant )
Sold price : £995
Would you recommend ? : Yes
Postcode : EH11
I had a fantastic experience working with Holly Southwick during my move. From the very first viewing to the day I moved in, she was incredibly helpful, responsive, and professional. She guided me through the entire process, answered all my questions promptly, and made everything smooth and... Read Full Review
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By : 'Andrew'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB11
This company's Aberdeen office is the pits. Staff are rude, dismissive and just difficult to deal with. They don't complete repairs, will look to hike your rent as much as possible after the first year and just fail in the most basic of property rental. When I moved in, I... Read Full Review
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Ashley
By : 'Cameron'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH3
Special thanks to Ashley Ketchen from DJ Alexander. Ashley was friendly, very well informed, and made the process of viewing and completing the tenancy agreement very easy and straightforward. Would highly... Read Full Review
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Chloe
By : 'Kunle'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH12
Excellent Service offered by Chloe Mitchell and would recommend DJ... Read Full Review
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By : 'Gary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Kristen Flockhart (application advisor) was incredibly helpful during the process of securing my new tenancy. She went above and beyond to help me and keep everything on track. Very professional... Read Full Review
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Imran
By : 'Sajad'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH16
I would like to thank Imran for showing me around the flat viewing nicely. Truly a great person. He was very precise with the explanation and clear all the doubts regarding the property. Very humble and easy to reach... Read Full Review
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By : 'Lauryn'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : AB10
If I could give zero stars I would. Don't give this company your business. If you're renting, look elsewhere. It's not worth the grief. They will leave you without a working lock on your front door for weeks.... Read Full Review
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By : 'Al'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : G44
As a new landlord I was hoping to make a little stress free money from a residentual let. WRONG, there are a lot of hidden costs that have been poorly managed by DJ Alexander maintenance team since they took over. 1.I've had quotes of £600 to deal with a minor mould issue, that actually... Read Full Review
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Donald
By : 'Niall'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH13
Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges. After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues... Read Full Review
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Imran
By : 'Emily'
Services : Letting( As a Tenant )
Rent PCM : £840
Would you recommend ? : Yes
Postcode : EH11
Imran Iqbal, thanks for everything, very helpful and professional... Read Full Review
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Elaine
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH3
Very good service so far from DJ Alexander, responsive to our contact and accommodated a few move on requests to help us get settled. Elaine was our property manager and she was in touch regularly and when having a question answered promptly and efficiently. Also, we were accepted quickly on the... Read Full Review
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Juanita
By : 'Matt'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EH15
Juanita Cappilati has been exceptional throughout, with her happy and advice with regards to the change over between tenants in my property. Her advice and feedback, as to how to improve the interior and exterior of the property, as well as many tips & tricks was very helpful and useful to ... Read Full Review
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By : 'Fiona'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : EH9
<p>D.J Alexanders are not responsible Agents, I live across from a flat and rent as an HMO. New tenants moved in on September 1st 2023, and we have had two noisy parties. The first I reported to DJ Alexanders; however, it appears there was no action taken as we had a second last night. I have ... Read Full Review
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Imran
By : 'n/a'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
Many thanks Natalie Cotton & Imran Iqbal for your help navigating the lettings system and finding a flat during a rather busy period. If it was not for Natalie to make the time and look into my situation and then Imran to show me some properties I would still be striving to find a new home... Read Full Review
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Ben
Mark
By : 'Service'
Services : Letting( As a Owner )
Would you recommend ? : Yes
I've used D J Alexander for 6 years and have been very happy with the service from the team including Ben, Natalie, Lindsay and Mark who provide a very efficient, professional and friendly service. Any queries are dealt with promptly to my... Read Full Review
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Ashley
Mark
By : 'Calum'
Services : Letting( As a Tenant )
Rent PCM : £1270
Would you recommend ? : Yes
Postcode : EH8
The team at DJ Alexander were simply incredible, and I don't say that lightly. Mark and Ashley went above and beyond to get me the right rental property, even though my situation was complicated by my disability. Moving house is always stressful, but these guys at least made that little bit... Read Full Review
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By : 'Isioma'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH22
My friends recommended DJ alexander and they didn't disappoint. Imran was very supportive and I recommend their seamless... Read Full Review
