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Tunbridge Wells, TN1
3.8/5, 23 Reviews
70% Recommended
78% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
92% letting fee satisfaction
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"Disenchantment with another..."
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5 Star Review
By : 'Rose'
Services : Letting(As a Owner)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : TN1
Mar 5, 2015
People found this helpful4
Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been courteous and helpful beyond what one might reasonably expect. This is an industry that is cut-throat and not always ethical but in those respects Andrews have proved themselves to be an exception. Having read other comments I fear that yours is a medium that attracts those with 'a chip on their shoulder' or have a petty grievance, just like Tripadvisor. Satisfied clients on the whole do not bother to submit comments. Well, this is one who wishes to re-balance the scales.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 78% | 100% | £0 | £0 |
| Lettings | 100% | 92% | £495 | £1,050 |
Address
Andrews
11 Grosvenor Road, Tunbridge Wells, Kent
TN1 2AH
01892 525551
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Andrews Branches (View All 59)
My house is in safe ...
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5 Star Review
Ruth
Patrick
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : No
Feb 14, 2025
People found this helpful0
Every time I deal with Ruth King (Sales) and Patrick Henry (Support) I have a great experience. As a landlord, I really appreciate their politeness, friendliness and professionalism. They are highly motivated and conscientious, making it an easy task to leave things in their capable hands. Would... Read Full Review
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Mr King said about Andrews
Services : Letting( As a Owner )Date: 14th Feb 2025
Every time I deal with Ruth King (Sales) and Patrick Henry (Support) I have a great experience. As a landlord, I really appreciate their politeness, friendliness and professionalism. They are highly motivated and conscientious, making it an easy task to leave things in their capable hands. Would highly recommend their services, as other reviews also confirm.
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My house is in safe ...
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5 Star Review
Ruth
Patrick
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : No
Feb 14, 2025
People found this helpful0
Every time I deal with Ruth King (Sales) and Patrick Henry (Support) I have a great experience. As a landlord, I really appreciate their politeness, friendliness and professionalism. They are highly motivated and conscientious, making it an easy task to leave things in their capable hands. Would... Read Full Review
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Mr King said about Andrews
Services : Letting( As a Owner )Date: 14th Feb 2025
Every time I deal with Ruth King (Sales) and Patrick Henry (Support) I have a great experience. As a landlord, I really appreciate their politeness, friendliness and professionalism. They are highly motivated and conscientious, making it an easy task to leave things in their capable hands. Would highly recommend their services, as other reviews also confirm.
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My house is in safe ...
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5 Star Review
Ruth
Patrick
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : No
Feb 14, 2025
People found this helpful0
Every time I deal with Ruth King (Sales) and Patrick Henry (Support) I have a great experience. As a landlord, I really appreciate their politeness, friendliness and professionalism. They are highly motivated and conscientious, making it an easy task to leave things in their capable hands. Would... Read Full Review
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Mr King said about Andrews
Services : Letting( As a Owner )Date: 14th Feb 2025
Every time I deal with Ruth King (Sales) and Patrick Henry (Support) I have a great experience. As a landlord, I really appreciate their politeness, friendliness and professionalism. They are highly motivated and conscientious, making it an easy task to leave things in their capable hands. Would highly recommend their services, as other reviews also confirm.
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Amazing and quickly service, ...
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5 Star Review
Patrick
By : 'Jan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN4
Jan 27, 2023
People found this helpful0
Amazing and quickly service, Patrick is very professional and helped us with everything what we needed... thank you so... Read Full Review
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Jan said about Andrews
Services : Letting( As a Tenant )Date: 27th Jan 2023
Amazing and quickly service, Patrick is very professional and helped us with everything what we needed... thank you so much...
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I was happy to have my ...
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5 Star Review
Patrick
By : 'Rasha'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
Nov 19, 2022
People found this helpful0
I was happy to have my tenancy through Andrews, and it was a positive experience. They were ccurate regarding the time and the agreements and showed a rapid response to my queries. They were available whenever I needed them. Patrick specifically helped us alot, and he was such a great help to us ... Read Full Review
Comments (0)I was happy to have my tenancy through Andrews, and it was a positive experience.
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Rasha said about Andrews
Services : Letting( As a Tenant )Date: 19th Nov 2022
I was happy to have my tenancy through Andrews, and it was a positive experience.
They were ccurate regarding the time and the agreements and showed a rapid response to my queries.
They were available whenever I needed them.
Patrick specifically helped us alot, and he was such a great help to us from the beginning to the end.
My regards .
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Patrick was extremely ...
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5 Star Review
Patrick
By : 'Charise'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
Nov 3, 2022
People found this helpful0
Patrick was extremely helpful. He went above and beyond to make sure my move happened on time. Highly recommend the estate... Read Full Review
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Charise Logan said about Andrews
Services : Letting( As a Tenant )Date: 3rd Nov 2022
Patrick was extremely helpful. He went above and beyond to make sure my move happened on time. Highly recommend the estate agent
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full and professional agency. ...
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5 Star Review
By : 'M.K'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
Feb 23, 2021
People found this helpful0
full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response. Mr Patrick is professional and helpful. I would recommend... Read Full Review
Comments (0)full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response.
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M.K said about Andrews
Services : Letting( As a Tenant )Date: 23rd Feb 2021
full and professional agency. very nice and helpful stuff members. perfect cooperation and fast response.
Mr Patrick is professional and helpful.
I would recommend them.
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GREAT ...
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5 Star Review
By : 'GOOD'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : TN4
Apr 24, 2019
People found this helpful0
I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the... Read Full Review
Comments on Agent Fees
I think the letting fees to the landlord are very fair.
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GOOD LOCAL AGENT said about Andrews
Services : Letting( As a Owner )Date: 24th Apr 2019
I bought a property from Andrews and a year later they found tenants for same property. On both occasions I found all staff (Marcus, Simon, Ruth, Becky) to be helpful and accommodating throughout the process.
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5 Star Review
By : 'AM'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TN1
Mar 7, 2019
People found this helpful0
We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend... Read Full Review
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AM said about Andrews
Services : Sales( As a Buyer )Date: 7th Mar 2019
We have a very good experience with the Andrews branch in Tunbridge Wells, the team was welcoming, helpful and happy to assist. It is definitely a good agency and I am happy to recommend it!
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Always Greeted with a ...
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5 Star Review
Anthony
Katherine
By : 'Angela'
Services : Letting( As a Owner )
Rent PCM : £975
Would you recommend ? : Yes
Postcode : TN4
Mar 25, 2015
People found this helpful1
Always Greeted with a friendly welcome when ever I go into the Branch. The Lettings team also listen to my needs and have always managed to get me very good Tenants. I have been using them for over 9 years and they seem to improve their service each year. Well done everyone in the Lettings... Read Full Review
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Angela Compass said about Andrews
Services : Letting( As a Owner )Date: 25th Mar 2015
Always Greeted with a friendly welcome when ever I go into the Branch. The Lettings team also listen to my needs and have always managed to get me very good Tenants. I have been using them for over 9 years and they seem to improve their service each year. Well done everyone in the Lettings team.
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Very good agent to deal with. ...
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5 Star Review
Katherine
Anthony
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
Mar 23, 2015
People found this helpful1
Very good agent to deal with. Both Katherine and Anthony are very helpful. Would not hesitate to rent through... Read Full Review
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Chris said about Andrews
Services : Letting( As a Tenant )Date: 23rd Mar 2015
Very good agent to deal with. Both Katherine and Anthony are very helpful. Would not hesitate to rent through again.
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The dealings with Andrews ...
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5 Star Review
Anthony
By : 'F'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : TN2
Mar 19, 2015
People found this helpful1
The dealings with Andrews letting agents that myself and my partner receive was very good. They kept us informed all the way through the whole process. Whilst searching for a property the would keep in contact often to tell us about properties that had come up and the willingness to fit there times ... Read Full Review
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F Youatt said about Andrews
Services : Letting( As a Tenant )Date: 19th Mar 2015
The dealings with Andrews letting agents that myself and my partner receive was very good. They kept us informed all the way through the whole process. Whilst searching for a property the would keep in contact often to tell us about properties that had come up and the willingness to fit there times around our lives for viewings. They have been very helpful and supportive when a previous tenancy fell through at the last minute, customer service brilliant and would highly recommended. Agency fees good compared to last agents we were with, even though that was a cheaper property.
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We we're very pleased with ...
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5 Star Review
Anthony
By : 'Jake'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : TN2
Mar 16, 2015
People found this helpful2
We we're very pleased with how helpful Anthony was when looking to rent our first flat. We've never had any problems living there and if so everyone was very helpful and efficient. Thank you... Read Full Review
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Jake Southon & Larissa Conboy said about Andrews
Services : Letting( As a Tenant )Date: 16th Mar 2015
We we're very pleased with how helpful Anthony was when looking to rent our first flat. We've never had any problems living there and if so everyone was very helpful and efficient. Thank you j
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Disenchantment with another ...
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5 Star Review
By : 'Rose'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : Yes
Postcode : TN1
Mar 5, 2015
People found this helpful4
Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been courteous and... Read Full Review
Comments (0)Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been courteous and helpful beyond what one might reasonably expect. This is an industry that is cut-throat and not always ethical but in those respects Andrews have proved themselves to be an exception.
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Rose Swift said about Andrews
Services : Letting( As a Owner )Date: 5th Mar 2015
Disenchantment with another Tunbridge Wells letting agent led me to Andrews who have been letting all our properties for about 10 years. There have been very few void periods and only a couple of tenants who, with hindsight, we regretted letting to. Andrews have invariably been courteous and helpful beyond what one might reasonably expect. This is an industry that is cut-throat and not always ethical but in those respects Andrews have proved themselves to be an exception.
Having read other comments I fear that yours is a medium that attracts those with 'a chip on their shoulder' or have a petty grievance, just like Tripadvisor. Satisfied clients on the whole do not bother to submit comments. Well, this is one who wishes to re-balance the scales.
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Have now dealt with the ...
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5 Star Review
Anthony
By : 'Scott'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : Yes
Postcode : TN2
Mar 3, 2015
People found this helpful4
Have now dealt with the agents on two property's. Had a very good experience right from the word go with excellent communication with Anthony. Special arrangements were made due to me working nights with viewings and phone calls. Admin fees one of the best in town. No negative experience since I... Read Full Review
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Scott Harding said about Andrews
Services : Letting( As a Tenant )Date: 3rd Mar 2015
Have now dealt with the agents on two property's. Had a very good experience right from the word go with excellent communication with Anthony. Special arrangements were made due to me working nights with viewings and phone calls. Admin fees one of the best in town. No negative experience since I have been with them.
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I have had an excellent ...
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5 Star Review
Anthony
By : 'Robert'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : Yes
Postcode : TN2
Mar 1, 2015
People found this helpful3
I have had an excellent service from this Letting Agency and have been very impressed with the level of service we have recieved, dispite all our questions and phone calls! Our lettings agent Anthony has been very helpful and professional. I would recommend anyone to use... Read Full Review
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Robert Turner said about Andrews
Services : Letting( As a Tenant )Date: 1st Mar 2015
I have had an excellent service from this Letting Agency and have been very impressed with the level of service we have recieved, dispite all our questions and phone calls! Our lettings agent Anthony has been very helpful and professional. I would recommend anyone to use them.
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I have been looking for a ...
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5 Star Review
Anthony
David
By : 'jbigrtw'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TN1
Feb 25, 2015
People found this helpful3
I have been looking for a flat to rent for the last couple of months in Tunbridge Wells and found that the properties were either being snapped out quicker than you could arrange a viewing or involved ridiculous agent fees. When I found the flat I eventually moved into through Andrews it could... Read Full Review
Comments on Agent Fees
I found the fees very reasonable.
Comments (0)I have been looking for a flat to rent for the last couple of months in Tunbridge Wells and found that the properties were either being snapped out quicker than you could arrange a viewing or involved ridiculous agent fees.
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jbigrtw said about Andrews
Services : Letting( As a Tenant )Date: 25th Feb 2015
I have been looking for a flat to rent for the last couple of months in Tunbridge Wells and found that the properties were either being snapped out quicker than you could arrange a viewing or involved ridiculous agent fees.
When I found the flat I eventually moved into through Andrews it could not have been easier. I met David on Friday night at the arranged time and took a look at the flat which I decided to go for. I arranged to meet with David the following day to pay the holding fee (which is refunded back) and supply my documents. By Saturday afternoon I had been sent the online referencing form and by Monday afternoon I had been told all was good to proceed.
At this point I was dealing with Anthony and we arranged for the deposit to made via bank transfer. All was arranged for me to move in at the end of that week and they even offered services to notify the utility companies and council that I was moving in.
On the whole I was very pleased with the friendly and efficient service offered by both David and Anthony. I would definitely look to rent again through this branch of Andrews.
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Rented with Andrews for six ...
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1 Star Review
Chris
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : TN1
Jun 23, 2014
People found this helpful1
Rented with Andrews for six and a half years.all was OK until we ended the tenancy due to needing a bigger place we were not listened to at all regarding negotiations for our deposit.we feel we had to settle for the full amount being paid to the landlord as we couldn't afford what they original... Read Full Review
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Emma said about Andrews
Services : Letting( As a Tenant )Date: 23rd Jun 2014
Rented with Andrews for six and a half years.all was OK until we ended the tenancy due to needing a bigger place we were not listened to at all regarding negotiations for our deposit.we feel we had to settle for the full amount being paid to the landlord as we couldn't afford what they original wanted(it was more than our deposit)when I did speak to a guy he was very rude.think it was Chris someone.we felt the items that were proposed were general wear and tear,e.g. carpets which were not new when we moved in.we feel after the tenancy ended that Andrews showed us a couldn't care attitude.actually thinking of taking it higher as it caused us so much stress etc.. and will be warning everyone to not have any dealings with them at all.
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I started my tenancy with ...
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1 Star Review
By : 'Mark'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TN4
Aug 23, 2013
People found this helpful0
I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed. However in 2007 this changed. My boiler (which had been in place... Read Full Review
Comments (0)I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed.
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Mark Dunnings said about Andrews
Services : Letting( As a Tenant )Date: 23rd Aug 2013
I started my tenancy with Andrews 8 years ago and for the first few years the experience was very pleasant. If I had a problem I could ring the local branch and the issue was dealt with promptly and good contractors employed.
However in 2007 this changed. My boiler (which had been in place since construction in 1995) broke down. It took three months to get a replacement! After this the management of the property went to a centralised system with all enquiries going and coming from Bristol. As soon as i signed an extension to the tenancy for a year without fail six months later Andrews emailed demanding if i wanted to extend the tenancy and arbitrarily putting the rent up. I argued that the increase was not comparable with similar rents in the same block that they themselves had on offer! they reluctantly gave in but still harassment continued to sign up again for an extension (of course with booking and admin fees.
Two years ago the bath developed a hole. When reported Chris Carpenter-Beck stated were not going to change this as "The landlord will not make cosmetic improvements or authorise the property to be fully decorated every couple of years or authorise kitchen or bathrooms to be replaced just because they have been in the property for years. If something is wrong with it, we can rectify this."
There was something wrong! months a plumber had been dispatched and a quotation obtained.... then nothing.. a few months ago yet another plumber appeared and gave a quote... and still nothing has happened! Yet another plumber was sent out and and a price sent through to Andrews and of course still no action. I had at that time instructed the letting agent that until the bath had been repaired or replaced I would not give an answer. So I had a letter informing me that I was due to quit the flat.
To be honest thank god I am out of there and don't have to deal with Andrews. Local was great Corporate was nothing short of a farse. I have no argument with the local branch they were courteous and professional. however the call centre mentality in Bristol is unacceptable for a professional organisation and certain members of that group are letting the good name of Andrews
As an end note to this I and to tipify the lack of customer skills they have I am due to move out on the 27th of this month. However I have been let down by the charity due to collect the final furniture (a sofa chair fridge and washing machine, however another could come and pick it up on the 28th. I have just had a call from Chris Carpenter-Beck of Andrews saying this was not acceptable and that I will be charged for removing the furniture! No mater that they have previously contravened the contract and indeed criminal law by previous actions. I am afraid I swore at Chris today on the phone. This is the first time I have done that. THAT IS HOW UPSET I AM BY ANDREWS.
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We put our property in the ...
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1 Star Review
By : 'Peggy'
Services : Letting( As a Owner )
Would you recommend ? : No
Sep 11, 2012
People found this helpful4
We put our property in the hands of Andrews Letting and Management Tunbridge Wells 6 months ago. Unfortunately no tenant was found before we left the Country for a new life down-under. Two months and still no tenants. I then got an email from our next door neighbour saying they could not... Read Full Review
Comments (2)We put our property in the hands of Andrews Letting and Management Tunbridge Wells 6 months ago. Unfortunately no tenant was found before we left the Country for a new life down-under.
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Peggy said about Andrews
Services : Letting( As a Owner )Date: 11th Sep 2012
We put our property in the hands of Andrews Letting and Management Tunbridge Wells 6 months ago. Unfortunately no tenant was found before we left the Country for a new life down-under.
Two months and still no tenants. I then got an email from our next door neighbour saying they could not understand why the property was still not let as the agent was there 2 or 3 times a week. So much interest and no takers, what was going on!
I asked my neighbour to check on the property next time they noticed the agents car outside. Well you can imagine my upset when I got a phone call from my neighbour saying the agent was there again with another member of his staff and having looked in the window....well lets just say I hope she got carpet burn.
I removed my property from Andrews and within two weeks had a tenant. I complained to the manager and never got a reply. Don't use this company,
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By : Head of Compliance & Customer Services
Oct 9, 2012Thank you for taking the time to write your review regarding the service you received from one of our branches. It is disappointing to read that your experience with us was not as you expected as our ...
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