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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 1100 Reviews
98% Recommended
88% sales valuation accuracy
92% sales fee satisfaction
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Steven
By : 'Adam'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : SW1E
This incredible team worked in harmony to sell my flat at the requested price and were all constantly on top of the situation at any point, making calls to them simple. We mainly dealt with Daniela La Sala & Steven Herd, who were a delight to have round, making viewings something we looked forward to.. We were tough customers as we were in a position to keep and rent out our flat when we moved and yet they found the right buyer, who was equally happy. I feel that their job requires diplomacy and they displayed it beautifully. I'm writing this in my new home, smiling at the memories of dealing with such charming and efficient people. Highly recommended.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 88% | 92.00% | £250,000 | £9,200,000 |
MyLondonHome
35 Catherine Place, London, Greater London
SW1E 6DY
020 7222 2500
At MyLondonHome we are committed to providing a superior service for all of our clients and customers. Managing a large portfolio of properties, and coordinating the sales of many more properties does come with its challenges and we are proud of the way we conduct our daily business. On occasion, we do recognise that things go wrong and when it does, we want to put it right for you.
We have a complaints procedure in place so that anybody who wishes to seek help to get a matter resolved knows who to go to and the timeframes involved.
Please follow the below steps and we are fully confident that we will provide a fair and honest platform for you to express your concerns, and we will endeavour to resolve your complaint fully to your satisfaction.
1. In the first instance, complaints should be directed to the manager of the Department you are dealing with. Please call 020 7222 2500, and ask to speak to the Department Manager or email the manager concerned.
Please include an email address or telephone number in your email. You should expect an acknowledgement of your initial complaint within two business days.
2. If the complaint is about the department manager or you would like to escalate the complaint further, you may write to the appropriate Director:
Sales: Andrew.Griffith@MyLondonHome.com
HR: Juliette.Briandt@MyLondonHome.com
Lettings & Property Management: Amber.Brackley@MyLondonHome.com
You should expect an acknowledgement to your email within one business day. Please then allow up to 14 working days for a Director to provide you with a written resolution to your complaint.
3. MyLondonHome is a member of The Property Ombudsman. We fully expect your complaint to be resolved in-house, however, you are able to contact The Property Ombudsman by following the below link to download the Complaints Form and all the information about submitting the complaint.
www.tpos.co.uk\/consumers\/how-to-make-a-complaint
The Property Ombudsman will normally ask that you follow the complaints procedure in-house through to the Director’s written resolution before they will investigate. You can also call or write to them at:
Milford House,
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333306
Last updated at 1/6/2016, 5:07:42 AM by allAgents
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Wendy
James
By : 'Jim'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW1P
MyLondonHome have just sold my central london flat. It was a long haul, but we made it and in my view they are a truly great central london estate agency. This is why: o They work INCREDIBLY hard. They don't just show properties they also vet clients, keep track of all viewings and... Read Full Review
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Wendy
By : 'Jovan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E14
Very professional service from both Luke and Wendy. Wendy was instrumental in getting the sale done and she did a tremendous job dealing with both mine and vendor's... Read Full Review
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Danny
Wendy
By : 'Ivan'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW1V
It’s no surprise that buying a home in London can be a drawn-out and time-sensitive experience, especially as a first-time buyer new to the process. That’s why having an understanding, patient, attentive and friendly agent to work with makes all the... Read Full Review
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By : 'AT'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW8
I wouldn't trust most of the reviews giving this company high ratings. ***Content breaches terms*** They are amateur at best and will likely use cheap sales tactics to con you out of your money. My advice as a seasoned property investor - your time and money are valuable, don't let... Read Full Review
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Danny
By : 'John'
Services : Sales( As a Buyer )
Sold price : £592500
Would you recommend ? : Yes
Postcode : W1T
My London Home was the agent for the flat I am buying. I messaged them through Rightmove on a Sunday and got a near immediate response back from Danny Taylor (one of their Property Brokers). We then arranged a viewing for the following day. By the end of the week my offer had been accepted (STC) ... Read Full Review
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Steven
Wendy
By : 'Cotswold'
Services : Sales( As a Vendor )
Sold price : £785000
Would you recommend ? : Yes
Postcode : SW1H
I didn't think you could find a good estate agent in London. But this outfit proved me wrong. Yes, you pay a premium commission rate. And yes, I had my misgivings about the 'Ready, Willing and Able' clause in the contract. But Steven and Wendy (the velvet glove and the iron... Read Full Review
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Wendy
Steven
By : 'Peter'
Services : Sales( As a Buyer )
Sold price : £780000
Would you recommend ? : Yes
Postcode : SW1H
My London Home provided an excellent service helping me to find a home in central London. Steven Herd showed me a couple of flats that were nearly what I was looking for, although not quite right for me, and then using the understanding he had gained about what I was looking for managed to... Read Full Review
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By : 'Burrell'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE1
Jamie couldn't have been a more professional, knowledgeable, supportive, and proactive agent to help us in or search for a property on the south bank. He was an absolute pleasure to work with, full of insight and enthusiasm, and made sure we saw and knew everything of the area before... Read Full Review
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Wendy
Steven
By : 'Natasha'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : W9
I was really impressed with how my property purchase was handled and would highly recommend. Very professional and focused in getting the sale over the... Read Full Review
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Wendy
By : 'John'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE11
Wendy Gould was very professional, patient and easily accessible and certainly was pivotal in successfully closing the deal. We would highly recommend... Read Full Review
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Andrew
By : 'Katherine'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : E14
Be aware with this agent with purchasing property, you can be gazumped from them ending up in a biding war, make sure you have solid terms to protect yourself when signing reservations agreement, as this will cost you a lot of money. They are a time waster, using you as a stepping stone! This... Read Full Review
By : Steven Herd
Aug 11, 2020Dear Katherine, I am sorry you feel the experience you had with MyLondonHome was not satisfactory. The UK legal system not only allows offers to be put forward to the vendor after the vendor...
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By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N4
Remzi was brilliant throughout the selling process - keeping us to date with all the moving parts of what turned out to be a complex transaction and accelerating progress wherever he could.... Read Full Review
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By : 'Ollie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
I've been dealing with Andy Ralph who has been, by far, the best agent I've ever worked with. He's great at keeping me informed of upcoming viewings, as well as immediate feedback once they've happened and his customer care far surpasses any other agents. I highly recommend... Read Full Review
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By : 'Tony'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE1
I would like to comment on the outstanding customer service received by Jamie. My company have been trying to sell a luxury apartment by the river for almost four years. I met Jamie from MyLondonHome and in just couple of months the apartment was sold. Just amazing!!! Jamie is very efficient,... Read Full Review
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By : 'Alexander'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E16
Andy of Canary Wharf office proofed himself to be a professional realty estate agent in his quick and detail response to our enquiry as well as arranging related visits according to our interests. He also prepared the necessary information and opinion on the properties we visited to facilitate our... Read Full Review
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Wendy
By : 'Peter'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE3
Having just gone through a lengthy buying process, Wendy was terrific at keeping all parties on course. She kept me advised and held the solicitors to account. Buying for the first time can be very stressful and confusing, and she was a steady... Read Full Review
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Wendy
By : 'Jenny'
Services : Sales( As a Vendor )
Sold price : £3000000
Would you recommend ? : Yes
Postcode : SE1
Had a positive experience working with Jamie and Wendy even though the time difference meant that communication was at times a bit more... Read Full Review
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Wendy
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £575000
Would you recommend ? : Yes
Postcode : E14
Been trying to sell a place on assignment for quite a while. Finally found a buyer and Wendy Gould at MyLondon Home has been fantastic chasing after the buyer, bank and solictors and ensuring that a complicated transaction went as smoothly as... Read Full Review
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Wendy
By : 'Doris'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SE1
We found our new home through MyLondonHome. The estate agent who introduced the flat didn't have all the answers/information, but their Sales Progressor Wendy made all the difference! Thank... Read Full Review
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By : 'Norani'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E14
I have used 4 Estate Agents including My London Home to sell my 2 bedroom unit in London City Island. i had no offers from A, 1 offer from B & 2 offers from C. From My London Home( i worked with Jonny Kuzak), i had 3 offers at first. I accepted 1 offer but unfortunately the Buyer... Read Full Review
