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3.3/5, 59 Reviews
61% Recommended
67% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
44% letting fee satisfaction
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By : 'N'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £2100
Would you recommend ? : No
Postcode : NW67
They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract. The contract is the worse I've seen in London. Everything to the agents, some to the landlord and screw the tenant. Hidden fees everywhere for everything. When we failed references they said the only way we could show we could afford the house was if we could show we had 30k in a savings account (contract value was 24k). When we did they declined it again and called us Friday at 9PM demanding two savings accounts with 60k each. They left my wife near a panic attack while I was abroad and unwilling to participate. When we asked for our money back we got rude and stupid answers from Greene and co legal, which is obviously a bunch of kids in a corner trying to wiggle their way out of being sued. We pressed charges (it's cheap and doesn't require a solicitor) and of course we had the money in our bank account next day and a phone call to apologise by the managing director. Why apologise for something that is obviously part of their plan I don't get, perhaps they were afraid of being sued any further. In the end we stayed in the house. The landlord was furious with the agents for causing all this trouble and took us to another referencing firm that approved us with flying colours. 2 days after stopping to use Greene and co we were in our new house, very happy. I hate Greene and Co. I'm currently looking to buy a house and anything that is exclusively sold by them I just ignore, even thought the house could potentially be interesting.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £670,000 | £880,000 |
| Lettings | 0% | 44% | £295 | £2,100 |
Greene & Co
146 West End Lane, London, Greater London
NW6 1SD
020 7328 3232
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'FriendlyBuyer'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW3
Despite asking for my email & number to be removed from their mailing lists (after asking about 1 property a month or so ago) they continue to email and call me daily. I would not buy a flat if this company was selling it as a result. Next step is a complaint to the... Read Full Review
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By : 'Hassan'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : NW4
Avoid, Avoid. Avoid. This company first interest is to make you pay a 600£ deposit before they do anything, and if for some reason you can't get the property. your deposit is wiped off. They showed me a few properties, I liked one and asked to reduce the rent, so I was asked to make an offer, ... Read Full Review
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Adam
By : 'Anu'
Services : Sales( As a Vendor )
Sold price : £880000
Would you recommend ? : Yes
Postcode : NW3
Adam was very helpful, polite and remained easily contactable throughout the negotiation and offer process. I would recommend him... Read Full Review
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By : 'Guido'
Services : Sales( As a Vendor )
Sold price : £670000
Would you recommend ? : Yes
Postcode : NW2
Decision to use Greene & Co was based on their professionalism + customer service when I originally purchased the flat. - Sold the flat within the timeframe stated - Maximised interest to ensure optimum price - Ben Voss was outstanding and provided the link between all parties. Highly... Read Full Review
StandardGui
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Kathyrn
By : 'AZ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
Kathyrn Greensmith showed us properties and we found the one we are going to move into. This is the first review I am writing for anyone because I had a great experience with her. She is warm, friendly, patient and helpful. I did not feel rushed to leave and I did not feel like I was being sold... Read Full Review
Fees are high
Fees are high
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By : 'N'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : NW67
They asked us to pay ahead a agency fee and then forced us to sign a contract that said that if for any reason we don't sign the contract we loose the fee. Basically cohertion by contract. The contract is the worse I've seen in London. Everything to the agents, some to the landlord and screw the... Read Full Review
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Aubrey
By : 'Rui'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : NW6
Greene & Co has been extremely professional and helpful with my letting. Aubrey Newton has showed my a few flats that were exactly tailored to my needs and went the extra mile to help with the rent agreement, references and contract signature. I'm very satisfied with my experience with Greene... Read Full Review
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By : 'Reka'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2
We signed contract in begging of August with green and co. We agreed the following thing. The property what we going to rent will be cleaned including a carpet cleaning and also couple of furniture going to be removed. On the 1 September when we moved in the cleaners were still cleaning the carpet. ... Read Full Review
N/A
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Matthew
Daniel
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1972
Would you recommend ? : Yes
Postcode : NW6
My flatmate are so grateful for the assistance we received from Matt and Dan in finding what is the perfect flat for us. Due to unfortunate circumstances, the time we had to find a place to live was cut short. Matt's proactive and friendly service and Dan's expert negotiating skills were the... Read Full Review
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Matthew
By : 'Lara'
Services : Letting( As a Tenant )
Rent PCM : £245
Would you recommend ? : Yes
Postcode : NW6
Being accompanied with my friend I went to this agency and it really saved me from being panically looking at properties. I rented an amazing studio around the lovely West Hampstead area at great values. People in the office were truly nice and helpful. Highly recommended! ... Read Full Review
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Tom
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
Being the first time I rent in London I was slightly worried, with Tom helping he made everything very simple and everything went through very smoothly. Will be contacting Tom or another Greene branch when I look to move... Read Full Review
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By : 'Billie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW3
Tom helped us find a property and made the process extremely easy. He kept us in the loop of what was going on at all... Read Full Review
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By : 'Joan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6
I was absolutely disgusted with how Greene and co. do business. They took almost a month to find tenants for my flat and I was forced to take a fairly low rent for the property. I also stupidly used them as property managers for and found they were ripping me off the entire time! The tenants... Read Full Review
By : WH PM - Chloé Tilby
Apr 29, 2014Good Afternoon Joan Could I ask for you to let us know which property and which works you are referring to specifically? We are very sorry to hear about your experience with Greene & co and ...
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Lee
By : 'Iman'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
We liked an apartment, left an offer. Lee called and said how about this, we said no, then he said if we halve our fee would you accept the landlay's offer, and so we both agreed and the offer was accepted and we paid the deposit and filled application for background check and 2 days later Lee... Read Full Review
He promised and tried to do so, but failed!
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By : 'Florence'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : NW6
I am very disappointed by my experience as a tenant. I have always paid my rental on time, for the whole of the 15 months I rented the flat. After I left, I was sent an email confirming that I would receive my deposit back. That was on the 29 of July 2013. Today, 20 of September. Am still waiting... Read Full Review
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By : 'Andreas'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW6
The worst experience I ever had with an agency too expensive for getting absolutely nothing from them. 5 weeks and still waiting the contract. Full of excuses and you have to run after them all the time to get things done and if you are lucky you will be a response. Don't even get close to... Read Full Review
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Mubeen
By : 'Alexander'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NW2
Mubeen said a lot, and did very little to address problems with our rental flat. Their maintenance people have been much quicker to act but are totally... Read Full Review
Use better maintenance people, respond to tenants\' emails, act on issues that need resolving
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By : 'GGHW'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : NW3
Very disappointed with Greene & Co in their handling of this transaction - and will not use again. I was a prospective buyer who viewed a property in Marlborough House (off Finchley Road), a new office conversion, and had a bid accepted. On Greene's recommendation, I put down a 2k... Read Full Review
The agent should not have put up a fight in returning the reservation deposit, when clear defective legal title problems and other legal issues emerged, that undoubtedly affected the material value of the property. They should not also push prospective buyers into placing reservation deposits when they are fully aware that these serious legal issues may well put buyers off from completing the transaction when they come to light. Frankly I expected more integrity and honesty from them, but perhaps I was naive to do so.
By : Fish
Mar 3, 2014Greene also asked me to pay this dodgy reservation deposit on a flat when I was looking to buy. Did not do so on advice from my lawyers and from your experience, glad we didn't... I would also...
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Daniel
By : 'Patricia'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6
I had a terrible experience dealing with Daniel Fisher at Green & Co in West Hampstead, he was unproffesional and lied to get my business. He told my tenant I was living in the building, whilst I was living overseas. They gave no support and just made promises that they did not keep. Rebecca... Read Full Review
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By : 'Never'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : NW6
After using these agents for our first ever venture into leasing a property i will never ever give them a second glance again - they were the most shambolic evasive uncaring unprofessional outfit once they had taken their commission - they lied to our tenant and to us and still have kept a huge... Read Full Review