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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 409 Reviews
94% Recommended
96% sales valuation accuracy
86% letting valuation accuracy
100% sales fee satisfaction
83% letting fee satisfaction
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Hannah
By : 'Lynda'
Services : Letting(As a Tenant)
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : SW19
Billy and Hannah have both been very helpful in supporting my search for a new rental property, arranging viewings, responding to questions, and keeping me informed of progress. The process to date has been very easy, for which I am grateful.
Higher than expected.
Higher than expected.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 100% | £240,000 | £987,000 |
| Lettings | 86% | 83% | £450 | £4,000 |
ludlowthompson
62 Merton High St, London, Greater London
SW19 7NA
020 8405 5432, 020 8405 5454
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/30/2018, 8:06:36 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'WilliamHowe'
Services : Letting( As a Tenant )
Rent PCM : £2250
Would you recommend ? : No
Postcode : SW19
We have been with Ludlow Thompson for nearly two years and love our home BUT hate our letting agents! We have been constantly ignored to the point where our original move in one of the housemates had to sit for 5hrs in their office and watched a member of staff tell the gas inspector for the home... Read Full Review
UNDISERVEDLY HIGH!
By : ludlowthompson
Aug 28, 2018Dear William, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service, so it is always extremely disappointing ...
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By : 'Fabian'
Services : Letting( As a Owner )
Rent PCM : £1620
Would you recommend ? : No
Postcode : SW20
I rent a property in Wimbledon chase via Ludlow to a fantastic family of 3 with a baby on the way due next week. They requested some minor work to be completed on 25th June (leaking toilet, shower pressure low, repair extractor fan in bathroom). As I live in Australia I pay Ludlow a large... Read Full Review
I wish I would have contracted with the tenant direct and saved the fees.
By : ludlowthompson
Aug 23, 2018Dear Fabian, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely...
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By : 'berk'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Both Kerry and William have been extremely helpful during the process of us moving into the new flat. Couldn't have asked for better help and we are lucky to have had Kerry & William help us with everything we have required. Prompt, helpful and very upfront, no hidden costs. Great... Read Full Review
normal, every agency pretty much requires the same amount
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By : 'SMylee'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW19
Review for Melissa Jeynes, âproperty managerâ. Singularly the worst customer experience I have had the misfortune to receive. If I were to give marks it would be a negative 10. Seldom replies to emails. Never takes calls and makes arrangements for the property without... Read Full Review
You are taking a fee and NOT providing a contracted service.
By : Customer Services
Feb 22, 2018Dear SMylee, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service so it is always extremely...
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By : 'Phil'
Services : Letting( As a Owner )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SW19
Great working with Josh. He was diligent and always provided quick response to my questions and provided good follow up. Highly recommend his... Read Full Review
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By : 'Paul'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Alex was great to deal with in the re-letting of my Wimbledon property. He kept me informed throughout and was successful in getting a prompt re-let, with no void period. He also dealt with a number of specific requests, including procuring some furniture, without any issue or hassle to... Read Full Review
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By : 'Catalin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Many thanks to Jolanta Janusz and the team for making our dream house come true.The service was beyond the expectations.Was great,prompt and with great professionalism.I will recommend the agency and the great service of the agent at the place I work,friends and family.Many thanks once more and... Read Full Review
Very very good! Fantastic service!!!
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By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW19
Jolanta was incredibly kind and hugely accommodating to my partner and I during the whole process. She has an excellent nature and worked incredibly hard to get us into the house as fast as she possible could. We could not recommend her highly... Read Full Review
Jolanta should be paid more.
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By : 'Aliya'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
It was pleasure dealing with Alex and team at Wimbledon branch. All communication was prompt, all calls returned and questions answered. Alex is a true professional and has great personality! He demonstrated excellent negotiating skills and provided reasonable flexibility which was great! I... Read Full Review
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By : 'Alex'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW19
We had a great experience renting the house trough Ludlowthompson, the guys has been really helpful finding the house that we were looking for, definitely I highly recommend... Read Full Review
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By : 'Francesca&Tommaso'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SW19
After viewing several places with other agency we met Jolanta from the Ludlow Thompson in Wimbledon: she has been great! Jolanta, shadowed by Alex, understood from the very first moment what were our needs and what we were looking for. With This guys help we found our dreams home... Read Full Review
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By : 'Hassan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W14
I think I have done something wrong in my life and my punishment was to meet **Wimbledon branch he was everyday giving me a b***t, he was not confident what he was telling , as end of the day it was only empties promises , cause of the miscommunication between him and his manager and the landlord... Read Full Review
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By : 'Ridvan'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : SW19
Alex has made helped us in finding the right property. He was efficient and professional throughout. I would recommend ludlowthompson to anyone looking to rent in the Wimbledon... Read Full Review
Good
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Daniela
By : 'Ellie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW19
Daniela is one of the best agents I have had the pleasure in doing business with. She is very efficient and responded to all my queries. Daniela (the letting manager at Ludlow Thompson) is very professional and knows the market... Read Full Review
Good
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Daniela
By : 'Hazel'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW19
Really helpful, friendly, and patient. Alexandre was very good at keeping on contact with me throughout the process and was quick to reply on email (even on his days... Read Full Review
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Daniela
Sophie
By : 'Eric'
Services : Letting( As a Owner )
Rent PCM : £1270
Would you recommend ? : Yes
Postcode : SW19
it was a good experience to work with Daniela and Sophie, they are very professional and efficiency. find a good tenant for my flat. highly recommended. thank... Read Full Review
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Sophie
By : 'Joey'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SW20
Sophie had an honest and dedicated approach and personal ad well. Even though she's obviously selling a 'product' she still was personal and... Read Full Review
Fees could be given more open and transparent.
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Sophie
By : 'Oliver'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : SW20
From the start of our process Sophie was extremely professional but also very personable which is refreshing in a sales environment. This is a winning formula. She was very detailed when we viewed the flat answering all our questions and following up quickly on anything outstanding. It certainly... Read Full Review
The fees were a cost which we considered and could have decided to choose another agent if another suitable property was available.
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Sophie
By : 'T.N'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Sophie was very friendly and helpful whilst we were searching for property. All of our questions were answered promptly and efficiently. She was very accommodating and made this process very smooth for... Read Full Review
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Sophie
By : 'Franco'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Sophie was very friendly and helpful. She made the whole process seamless and hassle free with a very positive... Read Full Review