The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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2.6/5, 5 Reviews
40% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
100% sales fee satisfaction
0% letting fee satisfaction
By : 'Sarah'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : GU1
Really are the worst letting agency I have ever had to deal with. Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility. Each interaction with them over the year I was renting was a nightmare. Each member of staff was incompetent at managing the smallest problem fully correctly. Will NEVER use this company again, and will be doing my best to stop others.
Super bad.
By : Paul
Mar 31, 2016Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property wasn't opening and closing properly and had to be fixed. We called them to address the issue and they said they will call back but they never did. Now that we're moving out they started holding viewings but no one bothers to tell us if a viewing gets cancelled! Then they asked us to pay a fee for a reference for our new agents. We paid the fee and now they are saying to the tenant referencing company that the fee is still outstanding! Absolutely disgusting! After all the money we paid them and putting up with their poor service and attitude they are doing everything they can to deliberately make our lives difficult!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 0% | 100% | £287,000 | £287,000 |
Lettings | 0% | 0% | £875 | £1,000 |
Romans
229 High Street, Guildford, Surrey
GU1 3BJ
01483 483 268
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : BN3
I have been renting a studio flat in Brighton for just over a month. Romans are acting as my letting agent, landlord and property manager. This review is not specifically for the Guildford branch - I just had to pick a branch and this one is my closest. When I moved in there were multiple issues ... Read Full Review
By : 'Sarah'
Services : Sales( As a Buyer )
Sold price : £287000
Would you recommend ? : Yes
Postcode : GU8
Great friendly staff, Very informative and people friendly. Made moving so much less stressful then usual. Would highly recommend. Thank... Read Full Review
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GU1
Exellent communication and customer service throughout the purchase. Friendly, informative staff who obtained answers to questions quickly, assisting toward a trouble-free... Read Full Review
By : 'Nitin'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : GU1
I strongly believe they are unprofessional. I'd say to keep away, do not rely on them. At the very beginning, they broke my trust. We shortlisted a property advertised by them on 10th August, i called them the same evening but unfortunately they were closed. The next day early morning i called them ... Read Full Review
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By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU1
Really are the worst letting agency I have ever had to deal with. Money grabbing * who try to get every penny of your deposit for slight problems that are natural wear and tear or landlord responsibility. Each interaction with them over the year I was renting was a nightmare. Each member of ... Read Full Review
Super bad.
By : Paul
Mar 31, 2016Romans have been a pain since day one I started renting through them along with my partner. They have been very unhelpful with any queries we've had, especially when the front door of the property...