247 Property Agent

Complaints Procedure

Customer Complaints Procedure If you have a complaint about our organisation we want to hear about it and we will do our best to put it right. Our Customer Complaints Procedure has the following goals: • To deal with complaints fairly, efficiently and effectively; • To ensure that all complaints are handled in a consistent manner throughout; • To increase customer satisfaction; • To use complaints constructively in the planning and improvement of all services. How to complain 247 Property Agent would like to sort out any complaint as soon as possible. Many complaints can be resolved informally. In the first instance contact us and, if you feel able, speak to the member of staff who is working with you or ask to speak to their manager, who will try to sort the matter out. If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well. If you are not satisfied or do not wish an informal solution, you may pursue a formal complaint. Write down your complaint and send it to: 247 Property Agent Ltd 53 High Street Ewell KT17 1RX TEL:02081332047

Last updated at 7/8/2016, 10:03:22 AM by allAgents

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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