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4.8/5, 21 Reviews
95% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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Antonia
Janine
By : 'Dickie'
Services : Letting(As a Tenant)
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : SW18
Super helpful. Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked questions and got me into see the right place for me. Moving from Birmingham I really didn't know the area very well so it was great dealing with people who were so knowledgeable.
Seemed reasonable. Pretty much on par with others in the area
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:38:40 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £0 | £0 |
Carter Jonas
19 Bellevue Road, London, Greater London
SW17 7EG
020 8767 7711 / 020 8682 3121
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Hester'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Great experience with Carter Jonas, no issues. Even gave me tips on how to speed up referencing process. Great communication... Read Full Review
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Elizabeth
By : 'Glenn'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW16
Elizabeth has been looking after us for the more than 15 years that we have rented our property out. During that period she has provided us with an extremely kind, professional and efficient service, and has always been on hand to assist promptly with any issues arising, sometimes going above and... Read Full Review
Not applicable
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Antonia
By : 'Bert'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Antonia is the best estate agent I've dealt with. Professional, charming, knowledgeable about the property, area, owners, and refreshingly candid. I wish every estate agent could have an Antonia. Is she a partner? If not why... Read Full Review
I ultimately didn’t go with the house so there were no fees
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Antonia
Fiona
By : 'Gianluca'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Antonia has been very kind and helpful since day one. Communications ran smoothly over the phone and she has been very helpful in booking viewings and providing us with all the information needed. After having an offer accepted we paid 2 weeks deposit and had no pressure to pay the rest of the... Read Full Review
Tenant fees apply however these are reasonable to the service being offered
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Antonia
Janine
By : 'Katrina'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
I have rented out a property with Carter Jonas twice and Antonia and Janine are always very helpful, friendly and professional. They helped me with a process which could be time consuming and a hassle - they make it easy. They always give good advice on what and what not to do to the flat. They... Read Full Review
fees are fair
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Isabelle
By : 'Hootsmon'
Services : Sales( As a Vendor )
Sold price : £3
Would you recommend ? : Yes
Postcode : SW18
Isabelle and Lewis managed our sale beautifully, kept us fully informed, were extremely professional and cheerful and had a great sense of humour too, I can highly recommend Carter... Read Full Review
Very reasonable.
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Elizabeth
By : 'Kim'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : Yes
Postcode : SW12
Elizabeth Osborne at CJ is a fantastic property manager. She was very professional and prompt at responding, even out of hours and when she was on holiday. She went above what I would have expected from a managing agent. She understood our needs as a tenant, tried to resolve any issue immediately... Read Full Review
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Georgina
Janine
By : 'Briony'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Both Georgina and Janine have been extremely helpful in our moving process. The service provided to my husband and I was always professional and we really felt the agents were looking out for our own specific needs. As well as being professional, both Georgina and Janine were friendly and... Read Full Review
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shirley
By : 'Ann'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NONE
Antonia is very professional and extremely helpful, and a very warm and friendly person . Unfortunately we did find a property to rent.Would still highly recommend to friends and... Read Full Review
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Antonia
By : 'Ross'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : SW17
Antonia was extremely professional and helpful. Many agents in the rental market leave you to your own devices but Antonia was very understanding of our requirements and proactive in finding properties to suit us (rather than the blanket approach of many letting agents). Highly... Read Full Review
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Antonia
By : 'Katja'
Services : Other
Would you recommend ? : Yes
Postcode : SW17
Antonia has always helped me with my corporate clients and is always VERY professional with amazing knowledge of the areas that office covers. She never overpromises and under delivers. The properties are always realistically valued and I always get honest answers what the landlord is willing to do ... Read Full Review
Fair fees in comparison to some other agents on the market!
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By : 'Corpoarte'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : SW18
I am a home search corporate relocation specialist I have been dealing with this office of Carter Jonas now for several years, I find them efficient and easy to deal with and they always have property's to suit my corporate clients in this area, they also now have a corporate department which make ... Read Full Review
not sure
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By : 'Lucinda'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
Fiona and Antonia were very professional, helpful and found me good tenants. I have used them for a number of years and will continue to do... Read Full Review
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Fiona
By : 'Liney'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
Fiona was a pleasure to work with once again in finding a new tenant for our property - nothing was too much trouble for her, and we are really pleased with our new... Read Full Review
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Elizabeth
By : 'TEN'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW18
`Liz Osborne has looked after the management of our properties for over 4 years. At our first meeting, I was impressed with her obvious knowledge of what was required by residential tenants and what improvements we would need to carry out. She is always very efficient and quick to deal with... Read Full Review
Par for the course.
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Fiona
By : 'SK,'
Services : Letting( As a Owner )
Rent PCM : £3
Would you recommend ? : Yes
Postcode : SW17
We have been dealing with Fiona and her team for the past couple few years and they have been absolutely brilliant at finding new tenants as well as dealing with any issues arising during the tenancies. I would highly recommend them to anyone in the area looking for good rental... Read Full Review
Very reasonable
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Fiona
By : 'Lizzie'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW17
I would recommend Carter Jonas and specifically Fiona Bourke very highly. Fiona won my business by proactively approaching me and then being the first agent to identify appropriate tenants. She has great marketing skills and is a persuasive saleswoman which means she was also the agent to... Read Full Review
In line with other agencies.
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Antonia
By : 'Helen'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW18
Antonia is always extremely professional, but it is her human insight into the matter of lettings which often wins the day for me. She is wise, discreet and always utterly supportive and helpful. We have used Carter Jonas for many years and find them to be the best local letting... Read Full Review
Reasonable
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Antonia
Janine
By : 'Gerald'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW17
Big thanks to Antonia and Janine in the Wandsworth office of Carter Jonas for arranging my move in to my new flat. They made the process smooth and were very quick to respond to queries. happy to recommend this agency to other... Read Full Review
Carter Jonas fees are mid range in comparison with other agencies
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Antonia
Janine
By : 'Dickie'
Services : Letting( As a Tenant )
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : SW18
Super helpful. Where some agents seem to take the 'throw everything at the wall and see what sticks' approach I really felt as though I was getting a more personal service. They didn't rush me into the first place I asked about and instead asked questions and got me into see the right place for... Read Full Review
Seemed reasonable. Pretty much on par with others in the area
