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3.2/5, 9 Reviews
56% Recommended
100% letting valuation accuracy
67% letting fee satisfaction
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Sofie
By : 'Luke'
Services : Letting(As a Tenant)
Rent PCM : £695
Would you recommend ? : No
Postcode : SK25
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with rent, I was told 2 months I'd offer a new contract. 4-5 months went by and no contact what so ever whilst living on the edge for the past 3 months. Whilst worrying about my tenancy I arranged to move on and change my living circumstances, as soon as I handed in my notice, a contract was offered, No thank you. When it came to leaving the flat I was not informed on the state the place had to be left in (fridge & freezer defrosted) baring in mind I had the place immaculate. A slight splash of grease in the oven and some wear and tear on the grout in the corner of the bath they decided to deduct around £100 off my deposit. The storage door had a 20mm hole due to the entrance door handle puncturing the wood work. (which a door stopper should be proved by the landlord to prevent that from happening ) another £50 deducted from my deposit. The carpet in the flat was old and unfortently the partner I used to live with sindged the carpet ever so slightly due leaving the hair dryer on the floor, because a women from castle estates saw myself smoking OUTSIDE of the premises she instantly concluded they were fag burns, bareing in mind it looked nothing like fag burns and it was hardly even noticeable, it looked more like the carpet had me scraped by furniture with the marks only being 20mm long and not burnt more like worn. Now I'm at the stage to receive my deposit from DPS, which on there website states it's the landlords/estate agents responsibility to make sure I receive it, after asking the first time with their reply saying they can't give me any information as they don't have any, to me asking again for my depsosit id (which I obviously need to access any information regarding my deposit) they've eventually told me. So far appalling service, soon as I handed in my notice to leave, I felt like I've been deserted with no experience or knowledge in property b
By : Siobhan
Jun 11, 2017How are you getting on? Sounds very similar to my situation 😞
No procedure set.
Last updated at 8/26/2016, 2:23:06 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 67.00% | £575 | £1,150 |
Castle Estates
The Smithy, Stockport, Cheshire
SK7 2BA
0161 4407444, 07765 241240
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Lynn
Rob
By : 'Shabs'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SK3
I leased a property through Castle Estates from the period of 2020 until 2022. Starting my tenency during the start of the outbreak of covid Lynn and Rob were so helpful and professional and have been absolutely amazing throughout my entire tenency. All communication is clear and consise and often... Read Full Review
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Lynn
Rob
By : 'LJR'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SK7
Excellent Company. We've used them to rent out our house since 2018. Very professional, great team. I high recommend... Read Full Review
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Lynn
Rob
By : 'Kelsey'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : SK5
Had some problems in a house I am currently letting through Castle estates.... when I spoke with Rob & Lynn they quickly got my problems resolved although some of the jobs were big problems they still managed to accommodate me and sort the house out can't fault them in... Read Full Review
By : Lynn Wood
Jan 31, 2022Kelsey thank you for taking the time to write your review it is very much...
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Lynn
Rob
By : 'DMT'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : SK7
I would highly recommend Castle Estates. Lynn, Rob and the office team are always friendly, helpful and supportive. Emails and telephone calls are answered promptly and thoroughly addressing any concerns or... Read Full Review
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By : 'Captain'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : SK9
Castle Estates Bramhall are one of the worst letting agents I have ever used. They send you letters to say they are inspecting your property, only not to turn up. Plus be careful when leaving, they will try and rip you off for every penny. Awful... Read Full Review
Bad
By : Lynn Wood
Jan 8, 2019During the tenancy Castle Estates carry out routine property visits on behalf of the landlord , having already given advance notice to the tenant of the planned visit then only in extreme...
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Daniel
By : 'Bramhall'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SK7
My experience with this outfit is similar to other reviewers, although I won't go into detail I would agree that they can not be trusted and are dishonest with their inspections. I've been a landlord for 10 years and I've never had the displeasure of a worse lettings service - Use... Read Full Review
Very expensive
By : Lynn Wood
Aug 9, 2018l Ibelieve that this is regarding your deposit.As we have advised all our deposits are held and protected in a custodial deposit scheme to ensure a fair result for a tenant and landlord if there are...
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Sofie
By : 'Luke'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : SK25
At first, I thought it was a fantastic Estate Agents, they soon got my deposit, rent and moved me and my partner into our flat with the help of Lynn. Due to unforeseen circumstances me and my partner split, thankfully I was able to continue living at the flat whilst I proved I can continue with... Read Full Review
By : Siobhan
Jun 11, 2017How are you getting on? Sounds very similar to my situation...
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By : 'Valerie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK7
Just before Christmas I reported to Castle Estates office that my boiler wasn't working I was really worried as I thought I would have no heating on over Christmas I didn't need to worry as Castle Estates sent someone out the same day and he repaired the boiler. I think they provide great service ... Read Full Review
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By : 'bramhall'
Services : Letting( As a Tenant )
Would you recommend ? : No
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. the car park at the flats has alot of rubbish dumped at the back of... Read Full Review
By : Lynn Wood
Feb 27, 2013“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any ...
