The Property Experts have a vision to 'Raise the standards of Estate Agency in the UK’. By partnering with local self-employed Property Experts across the UK means you get the very best local personal service, to help you move. They aim to help you achieve the very best sale price by using the most modern methods
of marketing. As it's their business, they are fully invested in you, to ensure you get the best communication, marketing and expert advice throughout your journey, client reviews are vital to their future business and reputation.
The Property Experts are a National Company providing a network of Agents across the UK, supporting each partner with all the tools and support they need to deliver a world-class service for you.
By : 'Ian' Services : Sales(As a Vendor) Would you recommend ? : Yes Postcode : CV23
Nov 29, 2016
People found this helpful1
A first class service from start to finish! Kane adopted a pro-active and customer-focused approach from the outset but did this in a very engaging, flexible and professional manner. He took time to understand our needs - both in terms of the sale of our property and for the purchase of our new home. His knowledge and experience of the local housing market proved invaluable. His counsel and regular contact throughout the sale process, ensured that we that we sold our property quickly and at the right price. Moreover, his proactive and engaging style played a key part in securing the purchase our new home in our ideal location. Kane has been an absolute star throughout the whole buying and selling process. I would have no hesitation in recommending Kane and Newman's as estate agents of choice. Thank you and well done!
Comments on Agent Fees
Agent's fees were very competitive and delivered value for money on our sale.
Was this helpful?:
By : Clare Stone
Nov 30, 2016
Hi Ian, thank you so much for taking the time to review your experience with Newman Sales and Lettings and the service that Kane provided you with. We wish you all the best in your new home.
Browse popular links for estate agents, letting agents and properties nearby
By : 'Lesley' Services : Letting( As a Owner ) Rent PCM : £725 Would you recommend ? : Yes Postcode : CV23
Sep 17, 2024
People found this helpful0
I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues manage for me, and I've always received excellent service.
My apartment has never been empty, the tenants selected to live there have been of the highest standard, and inspections... Read Full Review
Services : Letting( As a Owner )Date: 17th Sep 2024
I have known Caroline via email and phone for 17 years. I have one rental property that she and her colleagues manage for me, and I've always received excellent service. My apartment has never been empty, the tenants selected to live there have been of the highest standard, and inspections carried out have ensured all decor and items are maintained nicely. If I've had cause to email or phone - perhaps an invoice query, or to request a contractor, Caroline has always responded promptly and knowledgeably. I've lived 200 miles away from my apartment for several years now, and I can often forget that I own it - such is the smooth management.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
My experiences as a ...
Share On :
5 Star Review
By : 'N' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CV22
Sep 17, 2024
People found this helpful0
Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I thoroughly recommend them to anyone who has a property to rent... Read Full Review
Services : Letting( As a Owner )Date: 17th Sep 2024
Caroline and her team have managed my properties for the last 7 years, they have consistently provided a 5 star service. I thoroughly recommend them to anyone who has a property to rent out.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Caroline ...
Share On :
5 Star Review
By : 'Paul' Services : Letting( As a Owner ) Rent PCM : £650 Would you recommend ? : Yes Postcode : CV21
Sep 17, 2024
People found this helpful0
The world of buy to let is not always straightforward and so to make sure you can sleep at night, it is essential to find an agent who is professional, empathetic and always ahead of the game. Caroline Newman brings a wealth of experience, passion and care which results in first class service-and ... Read Full Review
Paul Antony Jackson said about The Property Experts
Services : Letting( As a Owner )Date: 17th Sep 2024
The world of buy to let is not always straightforward and so to make sure you can sleep at night, it is essential to find an agent who is professional, empathetic and always ahead of the game. Caroline Newman brings a wealth of experience, passion and care which results in first class service-and sweet dreams for the client. We have been simply blessed to have her at the end of the phone. Nothing is too much trouble.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Emily was great and made the ...
Share On :
5 Star Review
Emily
By : 'Skye' Services : Letting( As a Tenant ) Rent PCM : £750 Would you recommend ? : Yes Postcode : CV3
Mar 5, 2024
People found this helpful0
Recently rented with Newman- Emily was fantastic from start to finish. She made the process so easy and kept us informed the whole way. Emily didn’t miss any detail and was a pleasure to deal with... Read Full Review
Services : Letting( As a Tenant )Date: 5th Mar 2024
Recently rented with Newman- Emily was fantastic from start to finish. She made the process so easy and kept us informed the whole way. Emily didn’t miss any detail and was a pleasure to deal with throughout.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Wow! Shauna Moore 5 ...
Share On :
5 Star Review
By : 'Emma-Louise' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : NN17
Feb 3, 2024
People found this helpful1
We live outside of the UK and were recommended Shauna Moore, wow! What a recommendation. From start to finish Shauna made the whole process so easy for us, she kept us updated consistently and always ensured she took the time to be available for us whenever we needed, day or night! As an estate... Read Full Review
Emma-Louise & Alex said about The Property Experts
Services : Sales( As a Vendor )Date: 3rd Feb 2024
We live outside of the UK and were recommended Shauna Moore, wow! What a recommendation. From start to finish Shauna made the whole process so easy for us, she kept us updated consistently and always ensured she took the time to be available for us whenever we needed, day or night! As an estate agent Shauna goes above and beyond to tailor your house sale for you. Many estate agents just want to get a quick sale but not Shauna, she invested her time and really cared for what we wanted out of our sale. She covers every single detail to ensure that the sale is the best it can be. Considering how stressful a house sale can be, we never felt that due to Shauna’s amazing capabilities! She really was a dream to work with, even with slight bumps along the way she kept our spirits sky high and made us feel so important throughout every step of the process. Shauna you are a fantastic estate agent and we can’t thank you enough for how smoothly and enjoyable you made our sale! If you’re looking to sell your home or even buy please please go with Shauna you won’t regret it, we definitely didn’t!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I recently contacted Gary ...
Share On :
5 Star Review
By : 'phil' Services : Surveying Would you recommend ? : Yes Postcode : MK41
Dec 13, 2023
People found this helpful0
I recently contacted Gary about obtaining a valuation for our property. Gary was professional, polite, great communicator and most importantly on the ball which was clear by the research he had done prior to visiting the property. This allowed us to be effective with our meeting time as I found the ... Read Full Review
I recently contacted Gary about obtaining a valuation for our property. Gary was professional, polite, great communicator and most importantly on the ball which was clear by the research he had done prior to visiting the property. This allowed us to be effective with our meeting time as I found the questions I had prepared were answered by Gary's initial presentation.
I had spoken to a few other people in regards to obtaining a valuation however it was clear after meeting Gary why he has the reputation he does.
Its safe to say they would only be one person I trust with selling out house!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I wanted to share our ...
Share On :
5 Star Review
By : 'Matt' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : MK17
Nov 24, 2023
People found this helpful1
I wanted to share our wonderful experience with Gary who helped us sell our first property, find our next, and then sell that one for a great profit.
Gary's expertise and dedication led to quick sales at great prices. What sets him apart is his genuine care for clients. He's... Read Full Review
Services : Sales( As a Vendor )Date: 24th Nov 2023
I wanted to share our wonderful experience with Gary who helped us sell our first property, find our next, and then sell that one for a great profit.
Gary's expertise and dedication led to quick sales at great prices. What sets him apart is his genuine care for clients. He's friendly, honest, and always available to help.
We are now selling our 3rd property through Gary and are looking forward to working with him again.
I highly recommend Gary to anyone in need of an exceptional estate agent. Thanks, Gary, for your incredible service and genuine personality.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
This sale was not an ...
Share On :
5 Star Review
Paul
By : 'Mike' Services : Online Auctions Sold price : £334500 Would you recommend ? : Yes Postcode : CV21
Aug 21, 2023
People found this helpful0
This sale was not an 'easy sale'
We had no end of Purchaser, Solicitor and Lender incompetency.
Throughout, Paul was on top of the whole process.
I am a nightmare to deal with, but Paul on the ball and often a step ahead.
We also purchased through Paul, that was seamless,... Read Full Review
We had no end of Purchaser, Solicitor and Lender incompetency.
Throughout, Paul was on top of the whole process. I am a nightmare to deal with, but Paul on the ball and often a step ahead.
We also purchased through Paul, that was seamless, exactly how purchasing should be.
I would not hesitate to recommend Paul for any estate agent needs.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Absolutely ...
Share On :
5 Star Review
Paul
By : 'Beverley' Services : Sales( As a Vendor ) Sold price : £150000 Would you recommend ? : Yes Postcode : CV6
Aug 19, 2023
People found this helpful0
I can't speak highly enough about Paul. He first came and valued the house in January and straight away I was impressed with his professional but easy manner.
I had no worries about using this estate agents as I had used them twice before so went ahead.
Over the last 8 months there were... Read Full Review
Services : Sales( As a Vendor )Date: 19th Aug 2023
I can't speak highly enough about Paul. He first came and valued the house in January and straight away I was impressed with his professional but easy manner. I had no worries about using this estate agents as I had used them twice before so went ahead. Over the last 8 months there were several stressful moments and each time Paul was there, being supportive and helpful. His customer service skills are amazing. I don't think this house would have been sold without his expertise and I can't thank him enough!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Paul Petticrew is an absolute ...
Share On :
5 Star Review
Paul
By : 'Mark' Services : Sales( As a Vendor ) Sold price : £581500 Would you recommend ? : Yes Postcode : CV22
Aug 7, 2023
People found this helpful0
Paul Petticrew is an absolute superstar. Throughout the end to end moving process he always did what he said he would, including returning calls and messages promptly (even during the evening and weekends). Paul was very calm and professional at all times and as you can imagine with a house move ... Read Full Review
Paul Petticrew is an absolute superstar. Throughout the end to end moving process he always did what he said he would, including returning calls and messages promptly (even during the evening and weekends). Paul was very calm and professional at all times and as you can imagine with a house move there were a few bumps in the road which had to be negotiated. I was a bit dubious about the open house process but I trusted Paul and he sold our house for £56k over the asking price!! Any customer lucky enough to work with Paul will be delighted with the excellent service that yhey receive.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Alex has extensive knowledge ...
Share On :
5 Star Review
Alex
By : 'Vivien' Services : Sales( As a Buyer ) Sold price : £575000 Would you recommend ? : Yes Postcode : LE9
Jul 15, 2023
People found this helpful0
Alex has extensive knowledge of the local property market. My husband and I were trying to buy in Kirby Muxloe and we were finding difficult to find the right property. We met Alex several times selling properties for clients and found him very professional and approachable. Alex was the agent for... Read Full Review
Alex has extensive knowledge of the local property market. My husband and I were trying to buy in Kirby Muxloe and we were finding difficult to find the right property. We met Alex several times selling properties for clients and found him very professional and approachable. Alex was the agent for the vendor of the property we have bought and his assistance from day 1 to completion was excellent. Responded to our queries very promptly and I wouldn't hesitate to recommend him. In fact, I already have!
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Shauna is so professional and ...
Share On :
5 Star Review
By : 'Sophie' Services : Sales( As a Buyer ) Sold price : £240000 Would you recommend ? : Yes Postcode : NN17
Jul 2, 2023
People found this helpful3
Shauna is so professional and passionate at what she does, she is also so lovely. Shauna actually helped with both selling and moving us. She always had time for any questions and was happy to try and help as much as possible. Shauna went above and beyond for us and made our move so smooth, we... Read Full Review
Shauna is so professional and passionate at what she does, she is also so lovely. Shauna actually helped with both selling and moving us. She always had time for any questions and was happy to try and help as much as possible. Shauna went above and beyond for us and made our move so smooth, we thank Shauna a lot for helping us find our property, we have already said when it's next time to move we will definitely be using Shauna again, that's for sure!!
The UK's Largest Customer Review Website for the Property Industry
Thank you so much Sophie for your kind words it was a real pleasure getting you guys...
Paul was very professional ...
Share On :
5 Star Review
Paul
By : 'Julie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CV22
Jun 26, 2023
People found this helpful0
Paul was very professional from start to finish he made the whole process of selling our house go very smoothly, he was always polit, kind and considerate. Paul always asked for any input we may have. Paul answered any questions we had at any point. I highly recommend Paul he was... Read Full Review
Services : Sales( As a Vendor )Date: 26th Jun 2023
Paul was very professional from start to finish he made the whole process of selling our house go very smoothly, he was always polit, kind and considerate. Paul always asked for any input we may have. Paul answered any questions we had at any point. I highly recommend Paul he was amazing
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I moved into the Property (94 ...
Share On :
5 Star Review
By : 'ROHIT' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : CV21
Jun 21, 2023
People found this helpful0
I moved into the Property (94 Holbrook Avenue) in July last year. As this was a refurbished property it was almost like a brand new house. But we has a quite a number of issues . But I must say the support we got from Caroline was outstanding.
Caroline is a dedicated agent for who we Tenants are ... Read Full Review
Services : Letting( As a Tenant )Date: 21st Jun 2023
I moved into the Property (94 Holbrook Avenue) in July last year. As this was a refurbished property it was almost like a brand new house. But we has a quite a number of issues . But I must say the support we got from Caroline was outstanding. Caroline is a dedicated agent for who we Tenants are very important. Every time I was contacted her with any issue she has 1st carefully heard me out and then take the speedy action on it. Even when she was out of the country she has replied to all my emails and got me help through the staff in Rugby. Caroline is a very polite person and her best quality is who she understands the tenants and works toward resolving there issues.
I am sure to recommend Newman Property Experts to all my friends and colleague.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Thank you Caroline for the ...
Share On :
5 Star Review
By : 'Dave' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : CV21
Jun 20, 2023
People found this helpful0
Thank you Caroline for the outstanding service you provide for my rental properties and more recently a end of rental check out
Fantastic service highly... Read Full Review
Services : Letting( As a Owner )Date: 20th Jun 2023
Thank you Caroline for the outstanding service you provide for my rental properties and more recently a end of rental check out Fantastic service highly recommend
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Simply the ...
Share On :
5 Star Review
Alex
By : 'Gareth' Services : Sales( As a Vendor ) Sold price : £420000 Would you recommend ? : Yes Postcode : LE12
Jun 20, 2023
People found this helpful0
Having worked with Alex and used his expertise many times, I wouldn't hesitate to recommend him to anyone. He is passionate about his industry, has brilliant negotiation skills and is a pleasure to deal... Read Full Review
Services : Sales( As a Vendor )Date: 20th Jun 2023
Having worked with Alex and used his expertise many times, I wouldn't hesitate to recommend him to anyone. He is passionate about his industry, has brilliant negotiation skills and is a pleasure to deal with.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
I had an exceptional ...
Share On :
5 Star Review
By : 'Mr' Services : Letting( As a Owner ) Rent PCM : £950 Would you recommend ? : Yes Postcode : CV21
Jun 9, 2023
People found this helpful0
I had an exceptional experience working with Caroline & The Property Experts team as our rental manager in Rugby. Their professionalism, expertise, and attentive service exceeded our expectations.
Caroline demonstrated a deep understanding of the local property market, finding us the... Read Full Review
Services : Letting( As a Owner )Date: 9th Jun 2023
I had an exceptional experience working with Caroline & The Property Experts team as our rental manager in Rugby. Their professionalism, expertise, and attentive service exceeded our expectations.
Caroline demonstrated a deep understanding of the local property market, finding us the right tenants on a consistent basis for our properties. The Property Experts' prompt and efficient communication kept us well-informed throughout the process, instilling confidence and trust.
Their attention to detail and adherence to regulations ensured a smooth and secure rental experience. Any concerns or issues were promptly addressed, and their commitment to excellent customer service made us feel valued and supported as landlords.
Maintenance and repairs were handled diligently, coordinating with reliable contractors to swiftly resolve any issues. Our properties have been maintained in excellent condition, surpassing our expectations.
I highly recommend getting in touch with the team. Their professionalism, expertise, and exceptional customer service make them the ideal choice for both landlords and tenants.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
What a ...
Share On :
5 Star Review
By : 'Lisa' Services : Sales( As a Vendor ) Sold price : £250000 Would you recommend ? : Yes Postcode : CV21
Jun 8, 2023
People found this helpful0
From the early days of beginning to consider selling my property I have had nothing but an outstanding level of service from Caroline and members of her Team such as Paul. Their level and quality of communication is second to none and I am updated regularly. Nothing appears to be too much bother... Read Full Review
From the early days of beginning to consider selling my property I have had nothing but an outstanding level of service from Caroline and members of her Team such as Paul. Their level and quality of communication is second to none and I am updated regularly. Nothing appears to be too much bother or inconsequential. I have rented my property out with Newman for three years. This level of service is also exemplary. I am extremely well satisfied and grateful to Caroline and her Team.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Paul was very polite and ...
Share On :
5 Star Review
Paul
By : 'Luke' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : CV8
May 27, 2023
People found this helpful1
Paul was very polite and professional. Any questions we had or problems he answered and sorted very quickly. Would highly... Read Full Review
Paul was very polite and professional. Any questions we had or problems he answered and sorted very quickly. Would highly recommend.
The UK's Largest Customer Review Website for the Property Industry
Was this helpful?:
Paul Petticrew : extremely ...
Share On :
5 Star Review
Paul
By : 'Susan' Services : Sales( As a Vendor ) Sold price : £482500 Would you recommend ? : Yes Postcode : CV4
May 25, 2023
People found this helpful1
Paul Petticrew was extremely professional and personable throughout the sale of our property. He oversaw the complete process personally and responded readily and promptly to any enquiries. His liaison with the Mather Partnership
( sellers of our new home in Cornwall) was excellent. Paul... Read Full Review
Susan and Chris Daniel said about The Property Experts
Services : Sales( As a Vendor )Date: 25th May 2023
Paul Petticrew was extremely professional and personable throughout the sale of our property. He oversaw the complete process personally and responded readily and promptly to any enquiries. His liaison with the Mather Partnership ( sellers of our new home in Cornwall) was excellent. Paul completed all sales materials himself, using drone video footage of the area, alongside photos, video and virtual reality footage. His personal commentary highlighted the positive aspects of both the property and local vicinity. Paul supported us in completion of the digital legal pack and significantly reduced our stress levels throughout. We have no hesitation in recommending Paul to any potential seller; he is very straightforward in his approach,totally reliable, knowledgeable, and friendly.
who i
The UK's Largest Customer Review Website for the Property Industry
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Residential Sales - Complaint Procedure
1. Please raise your complaint with the Agent that is handling your case.
2. If the Agent cannot resolve the issue for you then please put your complaint in writing addressed to the Management Team email: dg_gmanea@thepropertyexperts.co.uk
3. We will acknowledge receipt of your complaint in writing within 3 working days. We will also start a full investigation.
4. In line with the Ombudsman guidelines a full written outcome will be sent to you within 15 working days.
5. If you are not satisfied with the full written outcome response from the Management Team you can write to the Managing Director, Jim Harris. In line with the Ombudsman guidelines the Managing Director will respond to you with a statement of the final view of the matter within 15 working days.
6. If you are still not satisfied with the outcome, you can raise your complaint with The Property Ombudsman https://www.tpos.co.uk/. The Ombudsman will request that you have exhausted the internal complaints procedure before contacting them.
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
“If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.”
7. When you have raised a complaint with the Ombudsman they will write to us as agents requesting our Property File and our version of the events. A case officer will then undertake a formal review of your complaint largely based on the documents from both sides
Lettings Complaint Procedure
1. Please raise your complaint with the property manager or sales advisor that
is handling your case.
2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.
3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.
4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.
5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.
6. If you are still not satisfied
with the outcome, you can raise your complaint with the:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides.
Last updated at 10/17/2024, 3:05:49 AM by allAgents
Awards won by The Property Experts, Rugby CV21 2PE