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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 650 Reviews
97% Recommended
93% sales valuation accuracy
75% letting valuation accuracy
98% sales fee satisfaction
80% letting fee satisfaction
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Shireen
By : 'Liv'
Services : Sales(As a Vendor)
Sold price : £105000
Would you recommend ? : Yes
Postcode : WF3
Excellent service, very efficient and kept me up to date at all stages. The staff were very helpful, nothing was too much bother.
Expensive but competitive.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 93% | 98% | £42,500 | £20,225,000 |
| Lettings | 75% | 80% | £750 | £750 |
Richard Kendall Estate Agent
66 Northgate, Wakefield, West Yorkshire
WF1 3AP
01924 291294
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
66 Northgate
Wakefield
WF1 3AP
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your complaint has not been satisfactorily dealt with by ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark website to download a complaint form. Propertymark investigates complaints against members where there is evidence the agent has breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client money, failure to uphold high standards of ethical and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:27:50 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Shireen
Catherine
By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF12
Excellent would highly recommend. Shireen and Catherine are an asset to the Wakefield branch. They mads the impossible possible. Very professional and knowledgeable. I will be recommending Richard Kendal to all my friends and family. Thank you... Read Full Review
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Lucy
By : 'Mark'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : WF1
As a previous customer of Richard Kendall (Both buying and selling), I have seen an enormous change in the way that they deal with people. When trying to purchase a property no one calls you back and the whole experience is very frustrating.The lady I dealt with 'Lucy' was in my... Read Full Review
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Alison
Lucy
By : 'Amanda'
Services : Sales( As a Vendor )
Sold price : £870000
Would you recommend ? : Yes
Postcode : WF3
Great experience from start to finish. Lucy and Alison were brilliant. Special mention to Simone who was also great. House sold in 2 weeks. Will definitely use again. The personal touch in this digital... Read Full Review
By : Richard Kendall
Nov 21, 2022Thank you for leaving a review for Lucy, Alison and...
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Amanda
Joanne
By : 'Nathalie'
Services : Sales( As a Buyer )
Sold price : £175000
Would you recommend ? : Yes
Postcode : WF2
Joanna and Amanda assisted us whilst buying our property and the customer service from start to finish was fantastic, nothing was too much to ask they kept us informed with every step and made our move nice and easy. Thank you for helping us from start to... Read Full Review
By : Richard Kendall Estate Agent
Dec 22, 2021Thanks so much for your...
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Sophie
By : 'Annette'
Services : Sales( As a Vendor )
Sold price : £147000
Would you recommend ? : Yes
Postcode : WF8
An excellent service was provided by Sophie Crossley and the team at Pontefract branch. Thank you Sophie for your professionalism and support during my house sale, it hasn't been easy, much... Read Full Review
By : Richard Kendall Estate Agent
Nov 26, 2021Thanks so much for your...
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Lucie
Catherine
By : 'Deborah'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : WF2
Catherine and the team at the Wakefield Branch provided an excellent service, communication and feedback. Would definately recommend them.... Read Full Review
By : Richard Kendall Estate Agent
Nov 11, 2021Thank you for the 5*...
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Catherine
By : 'Rob'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF1
Having just completed our house purchase today I can recommend Richard Kendall as having been a joy to deal with. Communication was... Read Full Review
By : Richard Kendall Estate Agent
Nov 4, 2021Thank you for the 5*...
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Amanda
Joanne
By : 'A'
Services : Sales( As a Buyer )
Sold price : £326000
Would you recommend ? : Yes
Postcode : WF2
Amanda and Joanne, and all the staff at Richard Kendall, were a pleasure to deal with, kept us up to date at all times, were very professional, and, most importantly, friendly and relaxed. They turned a famously stressful process into a... Read Full Review
By : Richard Kendall Estate Agent
Nov 4, 2021Thanks so much for your...
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Joanne
Amanda
By : 'Lynne'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : WF2
I have used Richard Kendall twice in the last 3 years, on both occasions I was impressed with the personal service that I received, Joanne and Amanda couldn’t have been more helpful, they were both super efficient and friendly and kept in touch with me on a regular basis from start to... Read Full Review
By : Richard Kendall Estate Agent
Nov 3, 2021Thanks so much for your...
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Lucy
Alison
By : 'mark'
Services : Sales( As a Vendor )
Sold price : £271000
Would you recommend ? : Yes
Postcode : WF1
Big thank you to Lucy Harrison and Alison Hopkinson and the rest of the team for a very professional job from start to finish. I would have no hesitation in recommending Richard Kendall for selling your... Read Full Review
By : Richard Kendall Estate Agent
Nov 2, 2021Thank you for the 5*...
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Karen
Karen
By : 'Helen'
Services : Sales( As a Vendor )
Sold price : £302000
Would you recommend ? : Yes
Postcode : WF2
Karen as held out hand throughout this process from start to finish. Never failing to get stuck in and overcome hurdles along the way. Karen is super experienced, knowledgeable and reassuring. Very professional, reliable and approachable, even with the most minor questions! We massively... Read Full Review
By : Richard Kendall Estate Agent
Nov 2, 2021Thank you so much for taking the time to leave Karen a 5*...
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Catherine
By : 'Sophie'
Services : Sales( As a Buyer )
Sold price : £220000
Would you recommend ? : Yes
Postcode : WF2
We have bought a house that Catherine was dealing with and i just want to say how lovely she has been. Always so friendly on the phone and chasing all the time. Which i know hasnt been easy but she has persevered with us and always passed on messages to her client. Thank you... Read Full Review
By : Richard Kendall Estate Agent
Oct 29, 2021Thanks so much for your...
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Karen
By : 'Michael'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : WF1
Karen Preece is knowledgable, helpful, hugely committed and a terrific estate agent who is a huge assett to your office. Her service is second to none and you should be proud to have her representing... Read Full Review
By : Richard Kendall Estate Agent
Oct 28, 2021Thanks so much for your...
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Karen
By : 'julian'
Services : Sales( As a Buyer )
Sold price : £119950
Would you recommend ? : No
Postcode : WF1
I found Richard Kendall’s excellent . Always answered the phone and responded to emails . Thanks to Karen for keeping in touch and updating us along the way. would highly recommend Kendal’s... Read Full Review
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Karen
By : 'Andrew'
Services : Land & New Homes
Sold price : £250000
Would you recommend ? : Yes
Postcode : WF2
Karen at the Wakefield branch was amazing throughout the process. we probably wouldn't be in our new home without her help! very persistent with both sides of solicitors which was very much needed so thank... Read Full Review
By : Richard Kendall Estate Agent
Oct 28, 2021Thanks so much for your...
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Sophie
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : WF9
Sophie and all the staff at Richard Kendall Pontefract were a pleasure to deal with and did all they could to ensure we found a buyer, then in difficult circumstances did all they could to keep the sale moving through to completion, thank you... Read Full Review
By : Richard Kendall Estate Agent
Oct 26, 2021Thank you for the 5*...
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Sophie
By : 'Fiona'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : Yes
Postcode : WF8
From the first contact until the sale was completed everyone I spoke with was really friendly and helpful. Sophie has done an excellent job keeping me updated throughout the process and always very friendly and helpful. I would definitely recommend... Read Full Review
By : Richard Kendall Estate Agent
Oct 15, 2021Thanks so much for your...
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Joanne
Amanda
By : 'Sandra'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : WF2
I chose Richard Kendall because they are a local agent who open seven days a week . I was very happy with the service I received and would have no hesitation in recommending them to family and... Read Full Review
By : Richard Kendall Estate Agent
Oct 2, 2021Thank you for your...
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Amanda
Joanne
By : 'Chris'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF2
Friendly and professional service. Offering support and advice throughout the process of selling my property. Can only recommend them start to... Read Full Review
By : Richard Kendall Estate Agent
Oct 2, 2021Thank you for the...
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Catherine
By : 'Josh'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF3
Richard Kendall Estate Agents have been fantastic throughout my time dealing with them. From the initial valuation of my property, to arranging viewings and completing my sale. They are always available by phone and email and have kept me updated regularly. Catherine was my point of contact and... Read Full Review
By : Richard Kendall Estate Agent
Oct 2, 2021Thank you for your 5*...
