The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
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4.6/5, 146 Reviews
92% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
93% sales fee satisfaction
93% letting fee satisfaction
Lee
By : 'Rollover'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RG14
Very disappointing unprofessional service, wouldn't use them again. Continuous problems with the property, constant lip service from Downers, nothing gets done. They protect the landlord for the sake of the tenant. Keep well clear, there are much better agents in Newbury.
"discretionary" - read the small print.
By : Lee Fenn-Tripp
Apr 20, 2017Thank you for your review 'rollover'. We take all feedback in good faith and i thank you for your time in submitting your feelings. I am completely aware of the circumstance of the tenancy. The discretionary fee you refer to was a clear fee that was compulsory and contractual, however was discounted on discretionary grounds and in good faith as a honest and trustworthy agent. I believe the 'continuous problems' with the property refer to an intermittent boiler fault that was always repaired in good time, in good faith and under direction of the Landlord. If you would like to discuss this further then i can be contacted on 01635 523880 All the best in your new home and thank you again. Downer & Co
Downer & Co
44 Cheap Street, Newbury, Berkshire
RG14 5BX
01635 523777
From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
---|---|---|---|---|---|---|---|---|---|
21 | 0 | 9 | 3 | 60 | 2 | 39 | 1 | 5 | 6 |
No procedure set.
Last updated at 1/25/2016, 10:25:15 AM by allAgents
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 100% | 93% | £159,950 | £790,000 |
Lettings | 100% | 93% | £750 | £2,995 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Christine
By : 'Mr'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG14
I have been renting through Downer and Co for four years now, and have been living in a manger property for the last two years. Needless to say I am very impressed with the service that I have received as a Tennant and every thing has been so straight forward. Initially moving into a rented ... Read Full Review
Justifiable. I believe they are now moving away from fees.
Lee
By : 'Carol'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Tenant )
Rent PCM : £2995
Would you recommend ? : Yes
Postcode : RG20
We have been renting a property, managed by Downers, in Newbury for the last 6 years. From the very start we were treated extremely well and with a great deal of respect. Downers were there at the initial viewing to introduce the landlord and answer questions. They were also there at the ... Read Full Review
Good and Fair
Christine
By : 'landlord'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Owner )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : RG14
We have been using Downers as our lettings agency for 4 years. They have always been helpful and offer efficient professional advice and support, Catherine Herriott has been especially ... Read Full Review
Fair
By : 'Pentland'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : RG19
An all round excellent experience using Downers to rent out our property in Thatcham,everything went very smoothly for our new tenants,a special mention for Catherine Herriott for her professional approach Many thanks to all the team at ... Read Full Review
ok
Rosemary
Melissa
By : 'John'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG14
Over a twenty year span as a landlord, in various locations, I have yet to use an agent better than Downer. I mainly deal with Rosemary, who looks after my tenants particularly well and for which I am sure they are grateful. I know I am reassured, by her dedication and attention to detail, that ... Read Full Review
Good
Fraser
By : 'M'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG20
Fantastic Estate agency: really supportive and willing to work, above and beyond, for their clients. They were very supportive of our many, many requests to view the property before we purchased it and dealt with the exchange well. Would definitely recommend and would use ... Read Full Review
Usual fees.
Rosemary
By : 'Dan'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : RG20
Rosemary supported by a great team handled the management of our property for a couple of years before we sold up. She handled issues with ease and light touch which we massively appreciated. Thank you for all your hard ... Read Full Review
Competitive charges for management
Fraser
Richard
By : 'A'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Sold price : £535000
Would you recommend ? : Yes
Postcode : RG19
We were very pleased with the service overall. We felt Richard priced the house correctly in the first place and we almost achieved the asking price. We had a steady stream of viewers and one of the first was very keen but did not have an offer on their property. One minor criticism is that, ... Read Full Review
Good
By : 'Rebecca'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG14
So glad we chose to sell our house with Downer & Co! From start to finish we were very impressed with the level of knowledge and experience the agents offered. Stuart and Richard gave us great advice the whole way through and we could not believe how many viewings they managed to secure on our ... Read Full Review
very good
Leo
Fraser
By : 'CM1980'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Sold price : £272500
Would you recommend ? : Yes
Postcode : RG20
We have just completed on the sale of our property through Downer and Co. I have been very impressed with Downer and Co throughout the process - which turned out to be longer than any of us anticipated due to Brexit! Leo saw the house and made valid recommendations to make it more 'saleable'. ... Read Full Review
Very reasonable fees when taking in to account the accompanied viewings and effort put in to following up every viewing.
Fraser
By : 'Debbie'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Buyer )
Sold price : £274950
Would you recommend ? : Yes
Postcode : RG17
We have recently sold and purchased with Downer and were very happy with the service we received. Our original sale fell through but Downer managed to ensure that our dream house did not go back on the market and found another buyer for our house as quickly as possible. Once everything was moving ... Read Full Review
I believe the fee was very reasonable and competitive.
Fraser
Stuart
By : 'Mr'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : RG19
Considering buying and selling a property is supposed to be one of the most stressful things you will do as a family, I can honestly say this has been a breeze. From the very start Stuart and Fraser have been amazing. Always kept up to date and given sound, solid and honest advice. Stuart did as he ... Read Full Review
Good.
Fraser
Richard
By : 'Simon'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG19
In short, the advice I give to anyone who asks is, Use Downer & Co. I believe they market to the right type of client to fit the property. Once you get an offer on the table they offer sound advice and strike the best deal for you. Then they earn their salt by maintaining close links with both ... Read Full Review
Fees were very competitive.
Fraser
By : 'A.Kingham'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Buyer )
Sold price : £725000
Would you recommend ? : Yes
Postcode : RG7
Downer & Co., not only supported their clients in the sale of their property, but supported us as the purchasers. The purchase took nearly a year to complete and turned out to be a very long winded process unearthing no end of issues. Legal documents needed to be understood before being ... Read Full Review
Good
Stuart
By : 'Simon'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Sold price : £485000
Would you recommend ? : Yes
Postcode : RG14
From the initial meeting with Stuart to the final exchange of contracts, he was always available on the phone to answer any queries, and was fantastic at keeping us up to date as the sale progressed. Stuart is a perfectionist, which shows in the photos he takes, the brochure created and the way in ... Read Full Review
The fees are very reasonable for the level of service and attention to detail given.
By : Stuart Jamieson
May 17, 2017Bought my property through Downer & co, and thought appropriate to sell it through them as they knew it. Leo came to appraise said property and was very enthusiastic that a sale would be gained...
Lee
By : 'Rollover'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG14
Very disappointing unprofessional service, wouldn't use them again. Continuous problems with the property, constant lip service from Downers, nothing gets done. They protect the landlord for the sake of the tenant. Keep well clear, there are much better agents in ... Read Full Review
"discretionary" - read the small print.
By : Lee Fenn-Tripp
Apr 20, 2017Thank you for your review 'rollover'. We take all feedback in good faith and i thank you for your time in submitting your feelings. I am completely aware of the circumstance of the tenancy. The...
Fraser
Stuart
By : 'Scott'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG19
Fantastic company. We originally were show our property by Stuart and immediately could see the potential. Offer was placed and Stuart very quickly tied it up. Fraser then took charge of our deal and took it too completion. Great after sales by Fraser. Easy process!! Would definitely use ... Read Full Review
Good
Lee
By : 'Dr.'
Branch : Newbury, 44 Cheap Street
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : RG18
Awful company.. was given unclean property, fire unsafe sofas and lots and lots of landlord's clutters to start with… totally disappointed as a tenant… Stay well clear from this dishonest company… I will surely never use ... Read Full Review
Agent fees were usual..
Agent fees were usual..
Fraser
Richard
By : 'Terry'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : RG26
We have known Downer & Co for nine years during which time they have always been professional and extremely helpful. They have a wealth of experience and during the past 9 years we have used their services for selling two houses and purchasing one. Richard will always offer good advice, even ... Read Full Review
Richard
Fraser
By : 'Mick'
Branch : Newbury, 44 Cheap Street
Services : Sales( As a Vendor )
Sold price : £790000
Would you recommend ? : Yes
Postcode : RG26
From the first meeting it was obvious they were very straight forward and professional, with no false promises or unreal expectations, just an honest and frank appraisal of our home and what we could expect. House sold in nine days, but sale went wrong at the last minute ( not their fault but first ... Read Full Review
Very reasonable, and lower than most.
Very reasonable, and lower than most.