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2.3/5, 23 Reviews
26% Recommended
50% letting valuation accuracy
40% letting fee satisfaction
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By : 'JR'
Services : Letting(As a Owner)
Rent PCM : £625
Would you recommend ? : No
Postcode : SN22
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major problems. I was friendly with the neighbours and they informed me that water was leaking through their ceiling and they could smell damp. After being reassured that the property was fine I went to have a look for myself. The property was utterly shambolic, water had leaked under the floors, the place was filthy and the damp had soaked into the electrics. I could not believe that the property inspections had been done, either that or the letting agents must have a different view of 'OK'. I subsequently asked the current tenants to leave and had to spend a considerable amount of money refurbishing the flat (18months after the initial let). The agents take the money and do not discharge their duties as advertised and not to the standards you would expect.
Bad considering they evidently do not do the job thoroughly.
Last updated at 11/30/2, 12:00:00 AM by allAgents
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| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 40.00% | £625 | £1,950 |
Allen & Harris
1-2 College CourtRegent Circus, Swindon, Wiltshire
SN1 1PZ
01793 615105
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By : 'Molly'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : No
Postcode : SN6
Really poor experience as a tenant, lack of service and knowledge. Do not rent with them I would recommend unless you have a house as a... Read Full Review
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Dave
By : 'Ella'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN2
Dave was an absolute life saver throughout our process of selling and buying a house in Swindon. We were a bit unlucky with our purchase, as there were quite a few logistical issues and solicitors were not really keeping us in the loop. But at each stage, Dave from Allen and Harris was fighting our ... Read Full Review
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Tyler
By : 'Shaymo'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : SN1
Very poor customer service. This has been the worst and most stressful moving experience I have ever had - and I have moved internationally multiple times. The only positive was the service received from Tyler Corr during the initial letting process (viewings/ documentation) who was very efficient ... Read Full Review
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Jerome
By : 'Eugene'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : No
Postcode : SN1
The steal your money and will not answer their mobile phone assistant manager in Lettings :::::::;;;;;? Ccc. Cc. Njhcfyb had. Hi. ... Read Full Review
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Tyler
By : 'Maggie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN2
Have to say a big thank you to Tyler Corr, for his professionalism, his help in finding us a lovely property, nothing was ever too much... Read Full Review
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By : 'evan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN2
Lettings Always a wonderful time interacting with the lettings department here, I have had a long-standing relationship with the time and never fail to make recommendations to my friends. I feel I am always well taken care of and listened too and wouldn't trust anyone else with my... Read Full Review
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Chris
By : 'John'
Services : Letting( Admin )
Rent PCM : £305000
Would you recommend ? : Yes
Postcode : SN25
Asked Allen & Harris to put my recently deceased Fathers house on the market. A member of staff 'Chris' came round & was very helpful & clear with a good plan to market the Property. Once all the pictures had been done etc the property was advertised. They wasted no time... Read Full Review
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By : 'JC'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN2
When I first approached Allen & Harris 2 years ago to arrange a viewing, I cannot fault anything. Professional and good communication and eventually landed a house through them. After that, things went downhill. Day after paying a large amount of money for deposit and month in advance and ... Read Full Review
Ok on the whole other than asking for more money for a service not provided.
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Jemma
Lynn
By : 'Robinette'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SN1
I have recently exchanged on a property and have nothing but good things to say about the staff I dealt with. Jemma was extremely helpful throughout the negotiating process, while the sales progression service provided by Lynn was exceptional. Had it not been for her, the online agent that... Read Full Review
N/A
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Brendan
Jerome
By : 'MarkS'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : No
Postcode : SN3
I sold my house with Allen and Harris. My initial experience was good, they seemed to know the market and be very confident in selling it. The process of getting the property listed and selling it went well but I found with everyone I dealt with at Allen and Harris, they were very helpful....until... Read Full Review
I negotiate the fees down and got a relatively good deal (financially, if not in terms of service!)
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Michael
By : 'Jayco89411'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SN1
Had mixed experiences so far but recently Michael charles in the Cardiff lettings support centre (sequence) was pleasantly proactive and professional when dealing with a renewals error on their part. He did z great job and I hope that the others in the team aspire to be as helpful as he... Read Full Review
Not impressed with the fees but everywhere charges so us renters never win anyway
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By : 'JR'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : No
Postcode : SN22
Terrible!! As a landlord I relied upon Allen and Harris to manage the property appropriately. The property (second floor flat) was refurbished before letting and the first tenants appeared fine. However I received regular reports that the property was 'OK' and there were no major problems. I was... Read Full Review
Bad considering they evidently do not do the job thoroughly.
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By : 'stiggy'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : SN1
Avoid, Avoid, Avoid Since collecting my keys to a rented house I have been left so disappointed and really hacked off. Their property management company is VEM who are just as inadequate as Allen and Harris - they must be on a bonus to not spend the landlords money on issues that need fixing. The... Read Full Review
Outrageous As there would only be 1 type of check to do as I paid 6 months in advance I still had to pay £450 for a £30 search - daylight robbery
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Helen
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SN6
I Left an email for Helen, to state that my rented property's boiler had malfunctioned within the same day I had a very nice plumber arrive who quickly identified the issue and had it working again and thoroughly checked it to make sure the issue was fixed. Very pleased with the service I... Read Full Review
N/a
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Alan
By : 'wah3ed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN1
The customer service is appalling. The pre-arranged survey was also appalling, as they did not bother to turn up and when I telephoned them, they told me a different date on the phone to the one they booked and sent a text confirmation on. They also told me that the tenant telephoned them to... Read Full Review
They are not worth their commission, as they would probably have lost me a buyer if they had arranged a viewing of the property with the buyer and not bothered to turn up.
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By : 'Very'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SN25
As a landlord, treated with contempt, no communications internally. Consistantly contacting to get things done. Tenants have to wait well over time limit to pay back deposits, excuses constantly & no... Read Full Review
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By : 'Avoid'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SN4
Shockingly poor levels of communication and service. Having been charged £180 by A&H for "marketing" they appear to be unable to get even the basics right when advertising the property, being sold for example whether the property is detached or semi....and what the correct price ... Read Full Review
£180 up front (non-refundable) for "marketing" is a joke given the levels of service on offer
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Jason
By : 'Trying'
Services : Sales( As a Buyer )
Sold price : £235000
Would you recommend ? : No
Postcode : SN2
The worst of the WORST! They promise us �1000 incentive to buy a house and... Read Full Review
Too high
Too high
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By : 'Mr'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SN1
I arranged to view four separate houses on one busy Saturday morning/afternoon. Allen & Harris were made aware of this and the fact that I had booked my viewings in sequence so that I could get to see them all. Firstly, the agent turned up fifteen minutes late which disrupted my tight... Read Full Review
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By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SN1
I have had the worst experience unfortunately with Allen & Harris, they were very efficient on the day that I needed to view the flat, however, after that day I was on an extremely tight deadline with a new job starting and Christmas and New Year getting in the way - I had a week from taking... Read Full Review
The agent could have explained the opening hours of their accounts department and told me to have either made a bank transfer earlier on in the week so that they could have checked it was in their account or they could have told me to make a debit card payment - its frustrating because the money was already and I chose that method because I thought it would be easier and they were fully aware that I needed the keys today and that I was travelling 3 hours with a car full of stuff!!!