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2.3/5, 12 Reviews
33% Recommended
100% sales valuation accuracy
0% sales fee satisfaction
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By : 'Chris'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : PE14
Avoid this company if you value your peace of mind and financial outlay! They are interested only in profits, their own (mainly) and by extension their landlords',and they'll try every trick to safeguard them. After several viewing cancellations, they failed to provide the promised heating efficiency and EPR reports, and copy contract, in advance, and on finally seeing the property it looked nothing like their website photo; nevertheless at that late stage I moved in owing to the chronic shortage of furnished accommodation in Cambs. It was immediately obvious why I hadn't received those advance documents: the heating efficiency (all electric) and insulation were abysmal, and the contract was backdated by several days to suit the landlady (who lived next door)! I had to fight to get it changed. The check-in inventory made no mention of the heating control points, and I was left with the mistaken idea that the timer right next to the immersion switch was, as you would expect, the immersion timer. This was a costly mistake the first month. It turned out that there wasn't one, it was the switch for the outside lighting – the landlady had to enter to set it. She billed me direct for electricity – very excessive bills, as the bakelite input control switch on the decrepit storage heater that was the main heat source, broke in the first month and my complaints to Abbotts and the landlady went unheeded (like everything else in this company, property repairs were the responsibility of a remote impersonal Countrywide department, not the letting agent). However, I did succeed in getting an on/off switch fitted to the heated towel-rail, instead of having to stand on a high chair to access the fuse-box (and I am six feet tall). Several phone-calls regarding these problems and the high electricity bills were simply ignored by Abbotts until I confronted them face to face. They came in for a scheduled inspection visit while I was away (unclear why this was necessary after two months) and either they or the landlady emptied my fridge and threw away usable items of food from my cupboards, for which I was offered �10 compensation when I returned and protested about it. After four months of this, when I gave the required two months notice of termination (to Countrywide HO in Nottingham, not to the letting agent, by the way) I received a letter telling me to vacate the premises on an arbitrary date to suit the landlady again, and I again had to fight to get it corrected. This is only an outline of the fiasco that was this tenancy. To facilitate the termination, I paid all bills up to date and cleaned the house thoroughly to Countrywide's stringent guidelines (quite obviously meant to deter), leaving only one trivial five-minute DIY job and to the best of my knowledge no breakages (I actually left one or two decent household items), but it was more than two months of wheeling and dealing (not ten days maximum, as MyDeposits stipulate) before my deposit was repaid - with deductions of �250! Whatever your renting requirements it is just not worth getting into bed with this company – under any circumstances, ever.
At first there seemed to be some uncertainty aboutb this, but I paid, I think, £400.
No procedure set.
Last updated at 8/31/2018, 10:54:08 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 0% | £0 | £0 |
Abbotts Lettings
20 High Street, Kings Lynn, Norfolk
PE30 1BP
01553 621554
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Ramona'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : PE38
Moved into my new rented flat on Saturday, process started 6 May. Lynsey was very efficient and Annabel drove to give me the keys on the 25 May. Friendly staff, easy to move utilities with tili, lovely flat! thank you Abbots Kings... Read Full Review
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Gemma
Lynsey
By : 'M.'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : PE36
Abbott's at Kings Lynn have been extremely good for my move. I was a little apprehensive at moving as it was a big step but I needn't have worried. From the time Lynsey showed me round the property I settled on everything was so straightforward. Every question I bombarded Lynsey and... Read Full Review
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By : 'Robert'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : No
Postcode : PE33
I tried to sell my property via Abbotts countrywide put that turned into a debacle so in desperation put the property up for rent, using their advice on rent, didn't get what they valued it at but accepted. they advised accepting tenants in with the no deposit scheme, this was done. When it... Read Full Review
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By : 'K.Mac'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : PE33
The salesman did his job and was good but let down by the staff at the office and mainly by the Countrywide Solicitors team. Staff did not have a clue what was happening with the sale & purchase (which we are doing both via Abbotts) - we knew more than they did. They promised a completion date... Read Full Review
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By : 'Sue'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE30
Hello! I'm Sue, and I live in South Wootton. I decided to let a spare room recently and went to Abbott's for advice. Eleven days later, Abbott's have found me the perfect tenant. Abbott's Letting Service is outstanding. The staff are pleasant and professional and, most... Read Full Review
Excellent value for money. All the paper work ,checking included in the price.
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By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE14
Avoid this company if you value your peace of mind and financial outlay! They are interested only in profits, their own (mainly) and by extension their landlords',and they'll try every trick to safeguard them. After several viewing cancellations, they failed to provide the promised heating... Read Full Review
At first there seemed to be some uncertainty aboutb this, but I paid, I think, £400.
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Lilly
By : 'The'
Services : Letting( As a Tenant )
Rent PCM : £395
Would you recommend ? : No
Postcode : PE3
I came to view one flat today, however a state agent did not show up!!!! Just waisted my time... not satisfied at all with your... Read Full Review
Bad!!
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By : 'P'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : No
Postcode : PE30
Abbott's claim to be the number 1 property management agent I don't know how this can be! During my tenancy, various things needed fixing, so we told the agency and waited for responses which never came. They are totally useless at returning calls, passing on messages and generally doing what they... Read Full Review
It appears that i have been charged £110 for a sample pot of paint (deducted from my deposit) and they tried to charge a \'check-out fee\' which was not agreed in the tenancy agreement so I queried it with \'shelter\' and they cannot charge the tenant for this service, its illegal.
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By : 'Rubbish-service'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PE30
They tried to charge me an £85 checkout fee with no explanation of what it was for or where to find it in my contract! Our advice to others in the same situation is to contact Shelter for advice! I pointed out that no other agency had ever charged me to check out of a property, this 'fee' makes... Read Full Review
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By : 'Landlord'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PE30
I had a great experience with Abbotts Lettings in Kings Lynn. After using another agent in the Town & constantly having issues i decided to look at other agents. From meeting all agents Abbotts were by far the most knowledgeable and made me feel confident in using their services. I selected the ... Read Full Review
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By : 'Morton1973'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PE30
Went to rent a house through Abbotts in Kings Lynn. Terrible service. Tenancy was going through ok ....or so we thought. Supplied all the relevant references which were glowing, old estate agent gave a lovely reference of how we always paid rent on time and had never missed a payment,we did fail... Read Full Review
Extortionate referencing fees.
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By : 'Jay'
Services : Letting( As a Tenant )
Would you recommend ? : No
There are so many problems with these lying, cheating, useless & arrogant company that i couldn't write it all into this box. They are the worst lettings agent I have ever used in 25 years of renting properties. They have charged high rates and provided the worst service imaginable. They have... Read Full Review