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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 96 Reviews
85% Recommended
84% sales valuation accuracy
100% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
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Gurwin
By : 'Grace'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : W12
We recently moved into a house in East Acton which is being managed by Austin D'arcy. We are so impressed with the service that has been provided by this agency, including the management of documents we had to sign and the excellent and polite customer service from Anna. I have recommended Austin D'arcy to a number of friends who are looking to move to London.
Austin D'arcy
6 Shepherds Bush Road, London, Greater London
W6 7PJ
0208 7496060
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 15 | 0 | 61 | 13 | 0 | 0 | 0 | 0 | 6 | 1 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 84% | 95% | £0 | £0 |
| Lettings | 100% | 95% | £500 | £3,500 |
Stage One – Contact member of team you have been dealing with We receive very few complaints, however we understand that sometimes things don’t go exactly to plan and occasionally go wrong. If this occurs, we encourage you to try and resolve the situation with the member of our team you have been dealing with. Stage Two – Contact Manager If we are unable to resolve the situation at Stage 1, you may refer the case to the Manager. Where necessary, if the situation remains unresolved, we recommend that the issue is raised within one month of completing Stage 1. The member of team will provide you with the manager’s name and contact details. Alternatively you may write to the Manager at: info@austindarcy.co.uk. We will acknowledge the complaint within three working days of receipt and work with you to try and resolve any issues raised as promptly as possible. A written response to summarise any investigations and steps taken will be sent within fifteen working days. Stage Three – Contact Director If you still remain dissatisfied and wish to further escalate your complaint, you may then write to the Director via post to the following address: 6 Shepherds Bush Road, London, W6 7PJ. Stage Four – Contact The Property Ombudsman If you are not satisfied with the proposed resolution, you may approach The Property Ombudsman Service (TPOS) at www.tpos.co.uk Please note that if you do wish to contact The Property Ombudsman Service (TPOS), you must do so within six months of the date of the final proposed resolution from us. It is also important to note that The Property Ombudsman Service (TPOS) will not consider your complaint until our internal complaints procedure has been exhausted.
Last updated at 10/27/2017, 5:34:44 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Gurwin
By : 'Renter'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : W6
Worst letting agent going would not touch them with a barge pole, no consideration for tenants, just want the money and leave you in dirty unfit ... Read Full Review
Too high
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By : 'Loknath'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : W12
This was an excellent experiences with Austin Darcy. I found them as a good people who helped me to find my ... Read Full Review
fair
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Nathaniel
By : 'Altin'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £2900
Would you recommend ? : Yes
Postcode : W5
Friendly and very professional guy Highly recommend to anyone Very helpful and explained everything from beginning Would use him again in ... Read Full Review
Good
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Gurwin
Gurwin
By : 'Kumar'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW46
Always been helpful, any issue with the property always tried to resolve it ASAP. He had always gave us clear instructions. In the future if we ever need an agent the first choice will be Austin D'arcy and will be happy to deal with Gurwin. And also the landlord is great. Thank ... Read Full Review
Very good
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Gurwin
By : 'Greyhound'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : Yes
Postcode : W6
Was a comfortable tenancy with the agents. Was able to contact them easily and directly whenever and issue arose, and they would readily solve it and facilitate communication between ourselves and the landlord. Was able to negotiate with them towards the end of the tenancy sorting out the ... Read Full Review
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Gurwin
By : 'Tennant'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : W12
Always responded to queries and forwarded communications between myself and the landlord quickly. Periodic maintenance/inspections and final checkout were ... Read Full Review
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Gurwin
By : 'Dan'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W14
I have been renting for 3 years through Austin Darcy and they have been excellent. Any issues have been sorted straight away, service is polite and jobs are done without any messing about. Very satisfied and I would recommend to ... Read Full Review
Fees are good. Rent has not increased.
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Gurwin
By : 'Liliam'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £3250
Would you recommend ? : Yes
Postcode : W12
We were in dire straits. We had been frantically house hunting for weeks, being told that finding a five bedroom house for sharers would be near impossible at this point. Eventually we found a house through an alternate agency, however It was horrendous every step of the way. Their overly-involved ... Read Full Review
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Gurwin
By : 'Tom'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
With 48 hours before moving in to a property with another agency, we were turned away. Fortunately with the expertise of Gurwin Heer (and Amira) we were able to find a new property with Austin D'arcy under extremely tight time constraints and the move in process was perfect. Cannot recommend ... Read Full Review
Austin D'arcy's fees were HALF that of the previous agency who were utterly useless and backed out on us with 2 days before move in.
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Gurwin
By : 'Eliana'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : W12
Gurwin is very passionate about his job and he is always prompt, polite and thorough! I am absolutely happy and it must admit that it is hard to find such a customer service ... Read Full Review
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Gurwin
By : 'Irina'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
I would highly recommend Anna Taraciuc. She is extremely helpful, quick in communicating, efficient, professional, very polite and always ... Read Full Review
The fees are fair
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Gurwin
By : 'Kai'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W6
Very efficient service and always promptly reply. Anna is friendly and helped a lot in negotiations. Thank you once again and it is highly ... Read Full Review
Good
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By : 'Kaya'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : HA0
Anna was very helpful and supporting during whole process starting on viewing the property to manging all applying process through moving. I really enjoyed her help and I can highly recommend her help as an ... Read Full Review
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Gurwin
By : 'Diana'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : W6
Both Anna and Gurwin has showed their being very professional. Any time we had something to discuss about, they were there listening and very fast when something needed to be ... Read Full Review
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Gurwin
By : 'Guilherme'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W6
Really helpful and fast letting. Both Gurwin and Anna always being prompt to help and to answer any queries. Would definitely ... Read Full Review
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Gurwin
By : 'AM'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : W129
Fantastic agents, got into my new flat very quickly and was stress free. All my requests have been resolved super fast and I will definitely use Austin D'Arcy again, Gurwin is really helpful and always ... Read Full Review
Reasonable compared to other agents but I do believe there should be no additional fees for tenants as recommended by the government.
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Gurwin
By : 'belapko'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW4
The Gurwin very quick and good does his job. Very good communication. With pleasure I will to ask him about any help in the ... Read Full Review
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Gurwin
By : 'Simo'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £1111
Would you recommend ? : Yes
Postcode : W12
Helpfull as usual if we have even the smallest problem they are always ready to help. 7 year in London and I've been with more then 10 agency, but untill now Austin D'arcy in Shepherd Bush is been the ... Read Full Review
Nothing bad to say just great things!!!
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Gurwin
By : 'Fergus'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : W12
Two friends and I rented a flat with Austin D'Arcy for 3 years in Shepherds Bush. Whenever I rent a apartment, I always assume that the estate agents / landlord will be horrible or try and rip me off. After many bad experiences of having them lie or try to withhold deposits unfairly, my view ... Read Full Review
Fees were OK. We had to pay an admin fee to sign the contract & from memory I think we may have had to pay a inventory fee at the start of the contract. But, those were highlighted to us at the time & it didn't come as a surprise. At the end of the tenancy there were no fees. We had to pay for a professional clean, but we got to choose our own provider. Again though, we were aware of that from the start.
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Gurwin
By : 'Mel-S'
Branch : Shepherds Bush London, 6 Shepherds Bush Road
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : W12
Dealing with both Anna and Gurwin was such a pleasant experience. They were, and still are, extremely responsive and professional. I feel so lucky to have such great agents and with me throughout this ... Read Full Review
I feel they were reasonable
