The worst experience I have had so far with a estate agent. First person who was dealing with me was highly unprofessional, not much experience. When I had asked him questions he didn't know the answers to he refused to answer them then when I had asked to speak to the manger he refused until I said I want my deposit back. When finally I get a manger to deal with me she makes the whole letting process extremely difficult asking for reallly personal information which HMRC or even the bank don't ask for. After providing 2 separate Garantours which still wasn't enough and after wasting over a week I finally had enough and asked for my holding deposit back and they manger told me she's was doing me a favour by letting the flat out to me And refused to give me deposit back. Would not recomed these guys to anyone. If you are a land lord/lady your wasting your money and time by using Chelsea square and letting them mange your property