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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.7/5, 50 Reviews
70% Recommended
69% sales valuation accuracy
67% letting valuation accuracy
75% sales fee satisfaction
74% letting fee satisfaction
Zone Letting has been one of the most trusted letting agents in Edinburgh and surrounding region. Our office is located in the North West of Edinburgh near the beautiful Queen Street Gardens. It is located in a busy area of qu
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By : 'Ian'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : EH6
I was a tenant with Zone Letting for around 9 years. There weresome landlord issues related to the credit crunch at the time but that was more a sign of the times and I don't have an issue with the agency over this. The process of viewing and application was simple and straight forward and Chris (not sure he's still there) was very helpful. At the time I had a friend who was a letting agent for another firm and she told me to avoid Zone Letting as they were 'sticky' at the end of tenancies. I ignored that advice. There was a leak (rainwater) which I reported early on in the tenancy, the cause was the exterior of the newly built building and the leak only occurred in extreme weather. I was told it was passed to the building factor but in those years it was never fixed to my knowledge. I had a problem with the boiler one evening and Ross came out fairly quickly to have a look and it was actually a simple fix I probably could have worked out by reading the boiler manual. I lived generally without contact from the agency for most of the years I was there with only a handful of inspections - most of which occurred in the final few years. The rent was gradually increased in the last few years. My issue with the agency comes mainly from the end of the tenancy. I emailed regarding ending the tenancy including when it would end. I posted a letter the next day as the tenancy agreement states. A week later I got an email asking if I was ending the tenancy as no notice had been received - maybe Royal Mails fault. I hand delivered a copy of the letter that evening. I appreciate the flat had to be re-let but notice of viewings were very short notice in some cases the next day. I tried to decline the first viewing because it wasn't practical but was more or less told tough. The biggest issue I have is return of the deposit. I had to track down where the deposit was as Zone alerting haven't given me any hint. The deposit scheme wrote to me about how to get my deposit back. But it was sent to the address I had moved from - luckily I had a mail redirection. I assumed Zone Letting would have given the scheme my new address but alas no. I have an email from Ross stating they would claim for cleaning (£45 - I've no issue with this). The email also states £20 for repairs would be claimed for a hole in the wall. This was from the previous tenant and allowed a TV aerial cable to run from the main room to the other bedroom. This hole would have been on the inventory along with blue holes in the hallway. I filled those holes and others early on, but okay I'll take the £20 hit. £65 off my deposit isn't bad for nearly 9 years. Much to my surprise however Zone Letting claimed £110 for cleaning and repairs. I have emailed 3 times to ask them to clarify the additional £45 charge but no reply. You only get 30 days to raise a dispute and that's almost up so I assume I'll be having to just settle for silence. They haven't really provided any information about getting the deposit back I've had to do that myself. I've no doubt I'll get the answer I'm seeking here or in email now I've posted a review. It will no doubt be some erroneous charge.
I don’t recall there being any significant fees.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 69% | 75% | £95,000 | £230,000 |
| Lettings | 67% | 74% | £495 | £1,400 |
Zone Letting
30 St Stephen Street, Edinburgh, City of Edinburgh
EH3 5AL
0131 225 7799
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Ross
By : 'Susan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
Dear Ross and all the team. I am so impressed my boiler call out was the same day within 30 minutes. All fixed and working . Fantastic. The whole team at Zone letting are very professional and go above and beyond if you require them for any maintenance etc . I feel very safe and secure with Zone... Read Full Review
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Caroline
By : 'Emma'
Services : Letting( As a Tenant )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : G12
Cannot recommend zone letting enough! After moving out of halls in first year, myself and my flat mate rented for the first time through zone letting. Could not have been an easier process. After 2 years in our first flat our landlord decided to sell, but zone letting were fab in recommending us ... Read Full Review
By : Emma blades
May 14, 2020Just realised this should say Glasgow...
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By : 'Roweena'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : EH6
I've been renting in Edinburgh for 6 years, and Zone Letting has honestly provided the best service (compared to the other agencies I've used). The staff are really friendly and caring, they are always on hand to deal with any issues and respond quickly. I would definitely recommend... Read Full Review
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Byram
Ross
By : 'Romit'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : EH11
My Experience with ZONE LETTING ENDINBURGH Short Answer: Absolutely Fabulous! Long Answer: So I was looking for a small accommodation for short to mid term (6-0 months) and I chanced upon ZONE LETTING through one of the property websites. Right from the first call, I got only positive and cordial... Read Full Review
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By : 'Gillian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : G33
Waste of time. Disorganised. Arranged a viewing for a property which I was assured over the phone would consider pets so travelled from Glasgow through to Edinburgh for a viewing only be told no pets. Could have saved time if they had told me this in the first place otherwise I would not... Read Full Review
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By : 'Annoyed'
Services : Letting( As a Tenant )
Sold price : £95000
Rent PCM : £650
Would you recommend ? : No
Postcode : EH11
My partner and I rented a property for 2 years with zone letting whish went well for the first 6 months or so. As soon as something needed to be repaired in the flat Zone letting seemed to lose all emails and calls we made to them. Our neighbour above us had a leak from their shower with the water... Read Full Review
terrible! we pay high price for a tiny, noisy, smelly, damp flat
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Byram
By : 'SB'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : EH10
We had a terrible experience with this company. After viewing a property and making an application (which included supplying financial details and ID), we received a request from Ross to make a £2500 deposit to a Western Union account in his name in order to 'take it of the... Read Full Review
By : CaveatEmptor
Dec 25, 2020Thanks for the heads up. I had already started a file when I saw this comment, so I was resolved to turn down whatever offer they came at me with. I was curious to see not if but how he would try to...
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By : 'Michael'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £950
Would you recommend ? : No
Postcode : KY11
We had only very bad service,from booking the first viewing,arrived at viewing when agent arrived very rude,we were three families booked in at sometime to Look,agent not really willing to speak to interested people,property poorly kept,been trying to arrange second viewing with my wife,but having ... Read Full Review
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By : 'Kirsty'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : EH8
We just moved out from a zone letting tenancy. Had a great experience with them from the application process to moving out. In particular, Jordan was great with communication and in keeping the property for us when we were taking a while to decide. During the tenancy, repairs were always fixed... Read Full Review
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Ross
By : 'EmmaK'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : EH6
Moving in and out was an easy process. Any issues that came up during our stay was answered quickly, promptly and professionally. Best letting agency we've dealt... Read Full Review
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By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH6
I was a tenant with Zone Letting for around 9 years. There weresome landlord issues related to the credit crunch at the time but that was more a sign of the times and I don't have an issue with the agency over this. The process of viewing and application was simple and straight forward and... Read Full Review
I don’t recall there being any significant fees.
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Ross
By : 'Rach'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : EH3
Great agent, very responsive and took care of any issues. Would recomend them to anyone looking to rent or be a... Read Full Review
Agents fees were very reasonable
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Ross
By : 'Stephanie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH8
Very nice and helpful, and prompt attention to any issue!... Read Full Review
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By : 'Awful'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH11
Avoid like the plague. My partner and I and have rented properties from many different agencies in the past and we have never experienced the levels of abysmal service that we had to put up with renting with Zone Letting. We feel that we were treated dismally, the property we were renting was very... Read Full Review
By : Ross Winton
Oct 16, 2017Hello Sir / Madam, Thanks for your comments regarding your experience with our agency. I'm very sorry to hear that you were dissatisfied with the service you received from our company. It is...
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Ross
By : 'N.D.B.'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : EH6
During my 3-year tenancy, Ross has always been very reliable and helpful. He was always available for any request, and very quick in providing feedback or support in case of... Read Full Review
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Byram
Ross
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £745
Would you recommend ? : Yes
Postcode : EH3
Everyone was helpful with answering questions during move-in. Repairs were always carried out promptly when needed. A big thanks to Byram and Ross with our move back to the USA. These guys were... Read Full Review
Move in fees were low and deposit was reasonable.
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Ross
Chris
By : 'Tenant_Edinburgh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
Timely replies to maintenance requests and friendly staff. Always trying to help and accomodate requests. Would recommend to a... Read Full Review
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By : 'Leila'
Services : Property Management
Would you recommend ? : No
Postcode : EH16
I am a neighbour of one of Zone Letting's properties and am very disappointed with their customer relations. Water damage from the leaking shower of their flat above has caused my ceiling to crack and have water marks. Zone Letting have been very unhelpful with regard to any... Read Full Review
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Ross
By : 'enrique'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
Very good agent. Efficient and fair treatment. Things get sorted/fixed shortly when needed. I would recomend Zone Letting to prospective... Read Full Review
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By : 'NTM'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : EH64
Terrible from A to Z: maintenance issues went on for months, I had to take them to Private Rented Housing panel due to dishwasher, oven, washing machine ALL breaking down and taking weeks to be sorted; same with a ceiling covered in mould that took forever to be sorted. Fan also broke down in... Read Full Review
No fees.
