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2.9/5, 25 Reviews
56% Recommended
40% sales valuation accuracy
56% letting valuation accuracy
67% sales fee satisfaction
67% letting fee satisfaction
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By : 'Conor'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : S70
My experience with William H Brown has been disgraceful from start to finish. The extremely poor experience with this agency is the reason I left the property. Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the contract. After this point, there was nothing but problems, lies & deceit. The first problem was that the agency kept pushing back the date that I could collect the keys to move into the property. I was promised 3 separate dates & 8 days after the initial date I was finally able to move in. Within the first month, I had 3 separate call-outs for the boiler. Each time with a response from the contractor of "The agency didn't pay me enough to fix the entire thing". I had to endure having a bucket under the boiler, to catch leaking water for 3 weeks until William H Brown would arrange the final contractor. After 2 months at the property, William H Brown contacted me, attempting to get me to commit to another 6 months contract on the house. I informed them I was not yet ready to make my decision, as I had only spent 2 months in the house and was not sure. This would have been an easier decision if there were not a large cost for the contract fee's from William H Brown every 6 months. I was "pestered" by William H Brown, with daily telephone calls & emails, this was very disruptive to my life as they rang during work hours. Multiple times a day. After 2 weeks of enduring this, I decided NOT to continue with the house, not because I didn't like the property - but due to the fact that the agency obviously had no commitment to the tenant. After informing William H Brown that I would not be continuing with the tenancy - they responded requesting me to allow people to view the property while I still had 2 and a half months left on my contract. I informed them that I was unhappy with allowing people viewing the house while I was a tenant as I had personal possessions at the property & I could not commit to a specific time due to work. They continued to push for me to "Drop the keys off" at the Barnsley branch so they could conduct viewings while I was not there. After 2 weeks of declining this, I received very threatening emails & letters from William H Brown in regards to "Breaching Contract" and "Informing the landlord". Going forward, I agreed to allow viewings of the property - in the last month of my tenancy. William H Brown did not send a representative and left it up to me to demonstrate the house & guide people around. I found this extremely disrespectful as I do not work for William H Brown, it was not my job or my role to sell the property to the next tenant. Finally, after I had vacated the property - I thought the nightmare was over, I was completely wrong. It had only just started. William H Brown are currently trying to dispute a large portion of my deposit for non-sense reasons, such as "Deep Cleaning" of the kitchen. Not going into specifics, but William H Brown are trying to charge me for the removal of items which were left at the property by the landlord & also general maintenance which should be conducted by the landlord & agency, such as the painting of outside doors & cleaning of extraction fans (this was never used by me in the entire occupancy). After trying to negotiate which the agency & landlord, without any movement I have had to raise this to a dispute & this will more than likely end in small claims. Based on my experience over the last 6 months, I highly recommend you avoid William H Brown by all means. This is the worst agency which I have ever dealt with.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 40% | 67% | £250,000 | £500,000 |
| Lettings | 56% | 67% | £375 | £950 |
William H Brown
24 Market Hill, Barnsley, Yorkshie
S70 2QE
S 01226 733456 L 01226 733456
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By : 'Very'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £250000
Would you recommend ? : No
Postcode : S75
Originally i listed my house with a colourful online agent and paid them an upfront fee. W H Brown Barnsley approached me telling me how they would market the house differently and that they wouldn't rely on Rightmove and had an army of customers to approach wanting a property in my... Read Full Review
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By : 'Kris'
Services : Letting( As a Tenant )
Rent PCM : £670
Would you recommend ? : No
Postcode : S72
I rented a house with them. The deposit they took off me still haven't been returned after over a month now. They, along with the landlord, try all they can to reduce the amount of it flagging things that needs to be sorted that had already been there when I moved in. You won't get your ... Read Full Review
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By : 'Very'
Services : Sales( As a Vendor )
Sold price : £500000
Would you recommend ? : No
Postcode : S75
Very poor service. Complete lack of any communication whatsoever. Removed our property to another agent after concers not addressed at... Read Full Review
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By : 'philip'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : S70
Excellent service,Izabela what a good person very impressed,very professional,i wanted a rental valuation and marketing advise,can only give 10/10 for speed and accurate advise a brilliant team,if you are wanting to rent out your property don,t hesitate,call this young woman to do the job, very... Read Full Review
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By : 'Jodie'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : S756
I have written to William H Brown Barnsley to make an official compliant. on the 2nd February I emailed to take our property off sale, and rang to confirm. I clearly stated to a member of staff (Sarah) on the phone do not let anyone into our home as we are no longer selling the property, even if... Read Full Review
Sky high fee's horrendous service.
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By : 'Lip'
Services : Mortgages
Would you recommend ? : No
Postcode : S71
Avoid. Went for mortgage advice. Take your money upfront then give poor customer service. Really disappointing. Wouldn't recommend them to... Read Full Review
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By : 'ali'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : S70
as a 1st time buyer i wasn't sure about any of the paperwork to do with buying and selling. they made very easy and simple and they were very helpful when i needed them special thanks to liam taylor who was their for us throughout the whole transaction. i would have bought him a box of... Read Full Review
very good
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Jamie
By : 'Rob'
Services : Letting( As a Owner )
Rent PCM : £375
Would you recommend ? : Yes
Postcode : S75
I have always found Jamie Leigh easy to work with in arranging repairs to the house. Usually pretty quick to respond and has the right attitude to fixing... Read Full Review
Average.
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By : 'Conor'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S70
My experience with William H Brown has been disgraceful from start to finish. The extremely poor experience with this agency is the reason I left the property. Initially, the team within the Barnsley branch appeared extremely helpful, this was until I had paid the fee's and committed to the ... Read Full Review
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Jamie
By : 'Sarah'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : S73
I've never had a problem with Jamie Leigh's service when we've needed to contact her ref an issue. We originally got conned into a 3yr lease because I had a dog. Not a problem happy here. I contacted ref lease renewal in Jan 2018 asking for a rolling tenancy, to be trapped into... Read Full Review
See above comment
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Jamie
By : 'Jamie'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : S72
Jamie Leigh has been outstanding in her handling of matters for us as tenants. She is understanding and puts a personal touch whilst dealing remotely. She is patient and polite, and I would recommend her to all prospective... Read Full Review
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Jamie
By : 'Jon'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : S72
Jaimeleigh has been supportive and responsive to our needs ensuring that issues are resolved promptly and efficiently. Her communication with us is usually pretty good. We are confident that she meets our needs. Previously the branch were very helpful with making arrangements to let our property.... Read Full Review
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By : 'Team'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : S63
Excellent friend staff and the customer service was amazing they kept me updated from when Paul first came to value my house to the day the sale... Read Full Review
Excellent
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Jamie
By : 'Mel'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : S72
Excellent always does what is asked/required a pleasure to deal with. Not experienced any problems all seems to go smooth,... Read Full Review
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Jamie
By : 'Stuart'
Services : Property Management
Rent PCM : £400
Would you recommend ? : Yes
Postcode : S73
Jaime leigh makes the process of trying to maintain a house as a landlord a lot easier. She is always extremely helpful and goes above and beyond what I would expect of an agent. I would highly recommend... Read Full Review
The fees seem fair for the service(s) provided.
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Jamie
By : 'Beckie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : S70
Jamie Leigh is brilliant, professional, polite and gets things done promptly and in line with what she says. Highly recommend... Read Full Review
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By : 'Mr'
Services : Mortgages
Would you recommend ? : No
Postcode : S70
Absoloutly terrible company, by far the worst in south yorkshire! Cost me a fortune and wasted 10 months of my time trying to sort out a simple buy to let mortgage.... Read Full Review
Bad
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By : 'Danielle'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : S70
Dont use these back in 2014 i had my property up with them 2 years. Hardly got updates when we told them we got a snotty email from the manager. The last year we had our property up with them we had no viewings also vieeings that "Never turned up". We got people to phone and they never... Read Full Review
Fees seemed reasonable but nah wouldnt use them
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By : 'JM'
Services : Letting( As a Owner )
Rent PCM : £700
Would you recommend ? : No
Postcode : S755
Appalling service from this agent. Tenants not properly screened and deliberately misled regarding ability to pay and not provided references resulting in arrears and early termination of agreement. Their attempt to find new tenants has been worse than poor - no communication, slow response,... Read Full Review
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By : 'Aleksandra'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : S72
Viewed a property with then, after went to the office to make application... Staff promised to call back with decision by the end of day.... now waiting a week. In meantime have called to them few times. Really unhelpful and unprofessional Agent. I have offered 6 months rent upfornt plus bond and... Read Full Review
BAD