Beware of this company, they will cause you a big inconvenience at your expense and take your money as they so please. A few points to note: - They do not list all the issues with a house when you move into the property. We reported some issues but not all by phone and corrected some on inventory, but as we were rushing to move from one place to another with limited time and having a child and dog to sort, we simply did not have enough time to list everything. Whats more is the place we moved into was very basic, and looked as though it had never been improved since the day it was built... you had chipped kitchen cupboards, that looked like they were from the 70's, rotten taps, limescale on the draining board, scaly taps, big yellow stains in a seriously outdated bath (that they did not even bother to replace when they did the bathroom up!) - They allow you to move into a dirty greasy house full of dust and cobwebs and the lampshades were appalling, when you touched them they would fall apart and the dust was so bad you could not even clean it off! ... what's best is that this was the state of them when we moved in and they then had the nerve to kick up about dust after we moved out despite us trying to clean the bulk of it off! - Near the end of our tenancy, they decided to replace the bathroom suite after letting us live in a mouldy messy state for nearly 2 years, they decide to inconvenience us to have this sorted near to the end of our stay making us take a week off work, for some cowboy to come in and do it all up only to leave the mouldy bath and a toilet that didn't flush properly. We then had to waste more time awaiting another engineer to attend to look at the toilet, this guy told us the that toilet was faulty from the start and should not have been left like it! Whats more, is a leak was later found and reported, again a guy came out and just pained over the leak mark... The leak itself had not been sorted and you could still hear the drip when sat in the lounge and someone was using the bath/shower. - We moved into a garden full of weeds and plantation that looked like an overgrown forest. Yes they got a gardener in who only part cleared the garden and claimed to have sprayed the weeds with weed killer but the weeds did not die! What is worse, is we gutted the rest for them and made the garden look nice and towards the end, we even planted good quality grass seed as there was hardly any grass, which was coming on really well. Now when stating to the letting agent about this, we said said we had greatly improved the garden, however, as the grass was still growing and was delicate (and was about 2-3 inches long) we did not feel it was a good idea to cut it as it could damage its growth plus we had recently had very bad rain so the grass was very very wet. The response immediately was, well we will have to charge you for a gardener then! My partner told Leaders that this was an absolute insult given the time and expense that we have put into improving the garden; yes the grass was not cut but the garden was greatly improved and almost all of the weeds were gone. They then agreed that they would not charge us for the garden. - Once they have your fees and your deposit that is it, your dead to them, they do not care about you and will, even in the most run down of places, take your money for anything and try and blame you for anything and everything, even if damage existed beforehand, especially if they did not log it and you missed telling them about it. It is like they are trying to steal peoples deposits to redecorate an old shoddy place, that the landlord has probably tripled her money on and we probably paid half of her mortgage off for her. But hay-ho, I guess this is how the rich and the poor get poorer, cheapskate landlords, that don't want to spend a penny and just one property after another and sit at home, not doing anything other than this, and because they are so cheap and don't want to put any money into anything to redecorate and fix things when they go wrong, they will steal it from tenants come the right time for them to do so! ... and this estate agent has allowed this to happen, no doubt because they split our deposit money nicely between themselves and the landloard, even after we made the place far better for them and even left a nice additional matching blind in the for them (again at our expense). They have no gratitude for anything you do to try and improve the shoddy places that they move into and they try and sting you for it afterwards because you did not leave it in that same messy state when you moved out! I kid you not, this place was immaculate when we left, far better, cleaner and further improved due to what we spent sorting it out. We left the place a lot cleaner than when we moved in, it was spotless. They then tried to add an additional cleaning fee of £168 pounds for some scaly taps (that were left as they were when we moved in) and some small sticky cooking splash marks at the sides of the cooker, which admittedly we forgot to remove as we were rushing to move out and had forgotten to fully clean this area. Despite this when we moved in, there was a thick layer of grease and dust on the top cupboards when we moved in and dirt marks everywhere, again, we cleaned this whilst in the place and left it immaculate at the end! ... but no leeway for leaving a few splat marks down the side of a cooker of course! .. God forbid! £168 to clear a few cobwebs and clean down the side of a cooker... Cleaners are obviously on a lot more money nowadays.