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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
5/5, 125 Reviews
97% Recommended
95% sales valuation accuracy
60% letting valuation accuracy
97% sales fee satisfaction
99% letting fee satisfaction
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Lewis
Tom
By : 'Gill'
Services : Sales(As a Vendor)
Sold price : £578000
Would you recommend ? : Yes
Postcode : SW2
The service at Keatings has been excellent with an efficient input from both Tom Bateman and Lewis Carpenter. Our flat was fairly valued and the negotiations were well balanced. We were also 'kept in the loop' as the sale progressed, culminating in a quick and easy completion. I would recommend Keatings, without a doubt!
Very Fair
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £100,030 | £1,250,000 |
| Lettings | 60% | 99% | £1,127 | £3,200 |
Keating Estates Ltd
17 Norwood Road, London, Greater London
SE24 9AA
020 8674 8884
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/3/2019, 3:16:28 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Gemma
By : 'Anna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE24
Sebastian helped us with selling our flat in Herne Hill and buying our house in West Norwood. He did a great job - he always kept us up to date, communicated things clearly and generally made what can be a painful process a lot easier. We would recommend Sebastian to anyone looking to buy or... Read Full Review
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David
Dwayne
By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Sophia has been very helpful with sorting out all the paperwork for our new flat. Very much appreciated the clear communication and quick responses, made it all very... Read Full Review
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Katerina
By : 'Joash'
Services : Letting( As a Tenant )
Rent PCM : £1940
Would you recommend ? : Yes
Postcode : SW4
Sophia was very helpful and completed everything quickly and smoothly. Keatings have been very professional throughout - from helping us find a flat initially, to signing. Definitely recommend over other estate agents in london. Thanks... Read Full Review
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David
Dwayne
By : 'Howard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Holly was really helpful when we were making an offer for a rental property. She was really responsive, and she guided us through the offer... Read Full Review
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David
Katerina
By : 'Toby'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Cannot Fault the Service: Despite a rushed process within the occupation period, Sophia was exceptionally efficient within her role, enabling us to move in on the specified date despite some delays on the way - she was happy to get in touch and answer questions. Fortunately, we had no further... Read Full Review
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Dwayne
David
By : 'Paige'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Not being based in London attempting to rent has been difficult so far, but we found the right place and Holly helped us through the process really easily from a... Read Full Review
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Katerina
Dwayne
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £1880
Would you recommend ? : Yes
Postcode : SW9
Holly help me and my house mate find our perfect home. She made the whole process an absolute breeze and I couldn’t recommend her more! 5/5... Read Full Review
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Katerina
David
By : 'jada'
Services : Letting( As a Tenant )
Rent PCM : £2167
Would you recommend ? : Yes
Postcode : SE22
Sophia has been very helpful with our moving process, and patient. Although she was not our letting agent she went above and beyond and most communications were done with Sophia rather than Holly, and it had been a very pleasant and streamlined experience. We are grateful to have such a nice... Read Full Review
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By : 'Charlee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE5
Sophia was super helpful and communicative with jelping myself and 2 others complete the process of moving to a new flat. She was always quick to respond and made things as easy as possible. Thankyou... Read Full Review
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By : 'Anastasia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
We recently moved into a flat renting with Keating and it was been a good experience; both Eilis and Sophia were friendly, helpful and kept us well informed throughout the process. They responded quickly to our queries and made it all run quite smoothly. We are pleased we chose this property and in ... Read Full Review
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Dwayne
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £1660
Would you recommend ? : Yes
Postcode : SW11
We had a great experience with Holly. she was very quick in her responses and professional. Thank you for all your... Read Full Review
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Dwayne
By : 'Eilis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Holly is fantastic and I couldn't have asked for a better service. She had a lot of patience with us and kept us updated throughout the full process! Nothing is ever too much trouble for her and I thank her very much for all she continues to... Read Full Review
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By : 'Beth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Sophia & Eilis were really helpful and great with any questions we had. Both lovely to work with and would definitely get in touch with them if looking for a new property in the... Read Full Review
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Dwayne
By : 'Esther'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE27
Holly was an excellent representative of Keatings. She got back to us incredibly quickly regarding a property we were interested in. She was able to show us the flat and when we wanted to make an offer she guided us through very easily and we now have a new home! She is friendly, professional and... Read Full Review
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David
By : 'Ellie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Holly was absolutely fab at helping to secure us a flat, she was always quick to respond and helpful with any queries, would highly... Read Full Review
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Sonny
By : 'Felicity'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE24
Holly was great and so communicative with us when dealing with our new property. Super friendly and easy to talk... Read Full Review
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Dwayne
By : 'Ciara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW9
Holly has been incredibly helpful in our moving process, the whole way through. She's happy to answer any questions or... Read Full Review
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Dwayne
By : 'Matthew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Sophia was very quick to respond to emails and her communication was very clear throughout the process. She was happy to respond to any questions that we had and ensured that our move-in ran... Read Full Review
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By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE24
Holly was absolutely fantastic. The communication was great and she was really helpful in finding us such an amazing... Read Full Review
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Dwayne
By : 'Holly'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW2
Sophia helped us in dealing with all the paperwork and administrative processes with our flat. She was always really friendly and approachable as well as going above and beyond to help with any issues we had. She was always more than happy to help the many times which we called her and gave overall ... Read Full Review
