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Herne Hill, London SE24
5/5, 125 Reviews
97% Recommended
95% sales valuation accuracy
60% letting valuation accuracy
97% sales fee satisfaction
99% letting fee satisfaction
One of South London's leading agencies, Keating Estates has spent more than a decade stripping down agency and rebuilding it from the ground up. We passionately believe that our collective centuries of Estate Agency experience and a family run ethos can be used to make an estate agency a valued local business for
local residents like us. The vast majority of our business comes from word of mouth and recommendation today, as it always has. We work with many owner occupier vendors and single property landlords, all the way up to the UK's largest private landlord and some of the biggest and most prestigious development companies in London.
From the outset, our mission has been to provide a friendly and efficient service to our clients, no matter who they are. We are a young, vibrant team of experienced and long-term professionals, all proud of the service we provide. A pride that is born in our innovative marketing techniques and proactive approach to selling and letting houses. Because we are and will remain independent, we really can tailor our service to the requirements of our clients.
We are confident you will notice the difference between our competitors and us as so many now do. We really can sell or let your property quicker and more painlessly and in most cases, for more money than you might expect. All by being very old fashioned about our service and ultra modern with our marketing.
"Holly was really helpful..."
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5 Star Review
David
Dwayne
By : 'Howard'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SW9
Nov 8, 2021
People found this helpful0
Holly was really helpful when we were making an offer for a rental property. She was really responsive, and she guided us through the offer process.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £100,030 | £1,250,000 |
| Lettings | 60% | 99% | £1,127 | £3,200 |
Areas covered
- SE11
- SE15
- SE17
- SE21
- SE22
- SE23
- SE24
- SE27
- SE4
- SE5
- SE8
- SW11
- SW12
- SW16
- SW17
- SW2
- SW3
- SW4
- SW8
- SW9
Address
Keating Estates Ltd
17 Norwood Road, London, Greater London
SE24 9AA
020 8674 8884
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- Zoopla
Social Media
Rankings
Latest Properties
Keating Estates Ltd Branches (View All 4)
A great job by ...
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5 Star Review
Gemma
By : 'Anna'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE24
Jan 10, 2022
People found this helpful0
Sebastian helped us with selling our flat in Herne Hill and buying our house in West Norwood. He did a great job - he always kept us up to date, communicated things clearly and generally made what can be a painful process a lot easier. We would recommend Sebastian to anyone looking to buy or... Read Full Review
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Anna said about Keating Estates Ltd
Services : Sales( As a Vendor )Date: 10th Jan 2022
Sebastian helped us with selling our flat in Herne Hill and buying our house in West Norwood. He did a great job - he always kept us up to date, communicated things clearly and generally made what can be a painful process a lot easier. We would recommend Sebastian to anyone looking to buy or sell.
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Clear communication and quick ...
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5 Star Review
David
Dwayne
By : 'Ian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Nov 22, 2021
People found this helpful0
Sophia has been very helpful with sorting out all the paperwork for our new flat. Very much appreciated the clear communication and quick responses, made it all very... Read Full Review
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Ian said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 22nd Nov 2021
Sophia has been very helpful with sorting out all the paperwork for our new flat. Very much appreciated the clear communication and quick responses, made it all very easy!
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Sophia was very helpful and ...
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5 Star Review
Katerina
By : 'Joash'
Services : Letting( As a Tenant )
Rent PCM : £1940
Would you recommend ? : Yes
Postcode : SW4
Nov 13, 2021
People found this helpful0
Sophia was very helpful and completed everything quickly and smoothly. Keatings have been very professional throughout - from helping us find a flat initially, to signing. Definitely recommend over other estate agents in london. Thanks... Read Full Review
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Joash Lawrence said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 13th Nov 2021
Sophia was very helpful and completed everything quickly and smoothly. Keatings have been very professional throughout - from helping us find a flat initially, to signing. Definitely recommend over other estate agents in london. Thanks Sophia!
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Holly was really helpful ...
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5 Star Review
David
Dwayne
By : 'Howard'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Nov 8, 2021
People found this helpful0
Holly was really helpful when we were making an offer for a rental property. She was really responsive, and she guided us through the offer... Read Full Review
Comments (0)Was this helpful?:
Howard said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 8th Nov 2021
Holly was really helpful when we were making an offer for a rental property. She was really responsive, and she guided us through the offer process.
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Great Service by ...
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5 Star Review
David
Katerina
By : 'Toby'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Oct 30, 2021
People found this helpful0
Cannot Fault the Service: Despite a rushed process within the occupation period, Sophia was exceptionally efficient within her role, enabling us to move in on the specified date despite some delays on the way - she was happy to get in touch and answer questions. Fortunately, we had no further... Read Full Review
Comments (0)Cannot Fault the Service:
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Toby Taplin said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 30th Oct 2021
Cannot Fault the Service:
Despite a rushed process within the occupation period, Sophia was exceptionally efficient within her role, enabling us to move in on the specified date despite some delays on the way - she was happy to get in touch and answer questions. Fortunately, we had no further questions after working Sophia, highlighting her attention to detail and clarification.
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Not being based in London ...
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5 Star Review
Dwayne
David
By : 'Paige'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Oct 22, 2021
People found this helpful0
Not being based in London attempting to rent has been difficult so far, but we found the right place and Holly helped us through the process really easily from a... Read Full Review
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Paige said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 22nd Oct 2021
Not being based in London attempting to rent has been difficult so far, but we found the right place and Holly helped us through the process really easily from a far.
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Holly help me and my house ...
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5 Star Review
Katerina
Dwayne
By : 'Sam'
Services : Letting( As a Tenant )
Rent PCM : £1880
Would you recommend ? : Yes
Postcode : SW9
Oct 20, 2021
People found this helpful0
Holly help me and my house mate find our perfect home. She made the whole process an absolute breeze and I couldn’t recommend her more! 5/5... Read Full Review
Comments (0)Holly help me and my house mate find our perfect home. She made the whole process an absolute breeze and I couldn’t recommend her more!
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Sam &amp; Will said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 20th Oct 2021
Holly help me and my house mate find our perfect home. She made the whole process an absolute breeze and I couldn’t recommend her more!
5/5 ⭐️
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Sophia has been very helpful ...
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5 Star Review
Katerina
David
By : 'jada'
Services : Letting( As a Tenant )
Rent PCM : £2167
Would you recommend ? : Yes
Postcode : SE22
Oct 18, 2021
People found this helpful0
Sophia has been very helpful with our moving process, and patient. Although she was not our letting agent she went above and beyond and most communications were done with Sophia rather than Holly, and it had been a very pleasant and streamlined experience. We are grateful to have such a nice... Read Full Review
Comments (0)Sophia has been very helpful with our moving process, and patient.
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jada said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 18th Oct 2021
Sophia has been very helpful with our moving process, and patient.
Although she was not our letting agent she went above and beyond and most communications were done with Sophia rather than Holly, and it had been a very pleasant and streamlined experience.
We are grateful to have such a nice agent, with fast responses and clear and precise informatic when needed.
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Thankyou ...
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5 Star Review
By : 'Charlee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE5
Sep 27, 2021
People found this helpful0
Sophia was super helpful and communicative with jelping myself and 2 others complete the process of moving to a new flat. She was always quick to respond and made things as easy as possible. Thankyou... Read Full Review
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Charlee P said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 27th Sep 2021
Sophia was super helpful and communicative with jelping myself and 2 others complete the process of moving to a new flat. She was always quick to respond and made things as easy as possible. Thankyou Sophia
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We recently moved into a flat ...
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5 Star Review
By : 'Anastasia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Sep 27, 2021
People found this helpful0
We recently moved into a flat renting with Keating and it was been a good experience; both Eilis and Sophia were friendly, helpful and kept us well informed throughout the process. They responded quickly to our queries and made it all run quite smoothly. We are pleased we chose this property and in ... Read Full Review
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Anastasia &amp; Harry said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 27th Sep 2021
We recently moved into a flat renting with Keating and it was been a good experience; both Eilis and Sophia were friendly, helpful and kept us well informed throughout the process. They responded quickly to our queries and made it all run quite smoothly. We are pleased we chose this property and in general, the letting agency have been good as they have helped us with maintenance issues promptly.
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We had a great experience ...
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5 Star Review
Dwayne
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £1660
Would you recommend ? : Yes
Postcode : SW11
Sep 12, 2021
People found this helpful0
We had a great experience with Holly. she was very quick in her responses and professional. Thank you for all your... Read Full Review
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Ellie said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 12th Sep 2021
We had a great experience with Holly. she was very quick in her responses and professional. Thank you for all your help!
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Holly is fantastic and I ...
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5 Star Review
Dwayne
By : 'Eilis'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Sep 7, 2021
People found this helpful0
Holly is fantastic and I couldn't have asked for a better service. She had a lot of patience with us and kept us updated throughout the full process! Nothing is ever too much trouble for her and I thank her very much for all she continues to... Read Full Review
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Eilis Logue said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 7th Sep 2021
Holly is fantastic and I couldn't have asked for a better service. She had a lot of patience with us and kept us updated throughout the full process! Nothing is ever too much trouble for her and I thank her very much for all she continues to do.
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Sophia & Eilis were ...
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5 Star Review
By : 'Beth'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW4
Sep 7, 2021
People found this helpful0
Sophia & Eilis were really helpful and great with any questions we had. Both lovely to work with and would definitely get in touch with them if looking for a new property in the... Read Full Review
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Beth &amp; Verity said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 7th Sep 2021
Sophia & Eilis were really helpful and great with any questions we had. Both lovely to work with and would definitely get in touch with them if looking for a new property in the future.
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Holly was an excellent ...
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5 Star Review
Dwayne
By : 'Esther'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE27
Aug 27, 2021
People found this helpful0
Holly was an excellent representative of Keatings. She got back to us incredibly quickly regarding a property we were interested in. She was able to show us the flat and when we wanted to make an offer she guided us through very easily and we now have a new home! She is friendly, professional and... Read Full Review
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Esther May Parker said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 27th Aug 2021
Holly was an excellent representative of Keatings. She got back to us incredibly quickly regarding a property we were interested in. She was able to show us the flat and when we wanted to make an offer she guided us through very easily and we now have a new home! She is friendly, professional and approachable and I would highly recommend her.
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Holly was absolutely fab at ...
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5 Star Review
David
By : 'Ellie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW2
Aug 26, 2021
People found this helpful0
Holly was absolutely fab at helping to secure us a flat, she was always quick to respond and helpful with any queries, would highly... Read Full Review
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Ellie said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 26th Aug 2021
Holly was absolutely fab at helping to secure us a flat, she was always quick to respond and helpful with any queries, would highly recommend!
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Fab ...
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5 Star Review
Sonny
By : 'Felicity'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE24
Aug 16, 2021
People found this helpful0
Holly was great and so communicative with us when dealing with our new property. Super friendly and easy to talk... Read Full Review
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Felicity Thorpe said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 16th Aug 2021
Holly was great and so communicative with us when dealing with our new property. Super friendly and easy to talk to!
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Holly has been incredibly ...
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5 Star Review
Dwayne
By : 'Ciara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW9
Aug 16, 2021
People found this helpful0
Holly has been incredibly helpful in our moving process, the whole way through. She's happy to answer any questions or... Read Full Review
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Ciara said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 16th Aug 2021
Holly has been incredibly helpful in our moving process, the whole way through. She's happy to answer any questions or queries.
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Sophia was very quick to ...
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5 Star Review
Dwayne
By : 'Matthew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Aug 11, 2021
People found this helpful0
Sophia was very quick to respond to emails and her communication was very clear throughout the process. She was happy to respond to any questions that we had and ensured that our move-in ran... Read Full Review
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Matthew Brown said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 11th Aug 2021
Sophia was very quick to respond to emails and her communication was very clear throughout the process. She was happy to respond to any questions that we had and ensured that our move-in ran smoothly.
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Very helpful and great ...
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5 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE24
Aug 10, 2021
People found this helpful0
Holly was absolutely fantastic. The communication was great and she was really helpful in finding us such an amazing... Read Full Review
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Tom & Marya said about Keating Estates Ltd
Services : Letting( As a Tenant )Date: 10th Aug 2021
Holly was absolutely fantastic. The communication was great and she was really helpful in finding us such an amazing flat.
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Sophia helped us in dealing ...
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5 Star Review
Dwayne
By : 'Holly'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW2
Aug 10, 2021
People found this helpful0
Sophia helped us in dealing with all the paperwork and administrative processes with our flat. She was always really friendly and approachable as well as going above and beyond to help with any issues we had. She was always more than happy to help the many times which we called her and gave overall ... Read Full Review
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Holly said about Keating Estates Ltd
Services : Letting( Property Management )Date: 10th Aug 2021
Sophia helped us in dealing with all the paperwork and administrative processes with our flat. She was always really friendly and approachable as well as going above and beyond to help with any issues we had. She was always more than happy to help the many times which we called her and gave overall great service!!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we would ask that you tell us about it, so wherever possible we can remedy the situation.
If you have a complaint, please put it in writing, including as much detail as possible, addressed to either the Sales or Lettings Manager. We have eight weeks to consider your complaint. If we have not resolved it within this time you may refer your complaint to The Property Ombudsman.
What will happen next?
• We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the relevant Manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter, unless an extension is required, which you will be notified of.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff or Director.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
If you remain dissatisfied, you may then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within six months of receiving our final viewpoint letter, including any evidence in support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.
Last updated at 10/3/2019, 3:16:28 AM by allAgents
