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4.2/5, 28 Reviews
86% Recommended
91% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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By : 'Sara'
Services : Sales(As a Vendor)
Sold price : £100000
Would you recommend ? : No
Postcode : DN3
I have recently advertised and hopefully sold my house with the Doncaster branch. I have experienced many difficulties and examples of a very poor organisation that I would like to bring to your attention. Due to the volume of concerns, I feel it best to bullet point them as a list. - When arranging a the valuation with Whitegates, I had requested that all contact be made with me via email. This is my personal preference of communication. Whitegates insisted on having a mobile number so I provided that of my boyfriends. He has no financial commitment to my house. He was contacted to organise the Valuation but was told that he would receive a phonecall to confirm the appointment. He did not receive this call so being the organised professionals that we are, we called your office to confirm. -Whitegates then sent my contacts to the wrong email address. I again chased this up. - When I signed the contracts via email, these were sent back to the address that I received them from. I did not hear anything about these contracts until I again contacted the office 4 days later. Hayley told me that she had not received the contract and asked me to email them directly to her. Again I did as requested but still did not hear anything from her. Again when I chased this up, this time putting in writing that I wanted to terminate any contract I had, Hayley then told me that she did in fact have the contracts but didn't realised. Eventually the house was on the market. - Next we get to the viewings. Despite a member of the team speaking to me several times on Friday to arrange a viewing for the following Tuesday (something I could not accommodate) the team decided to call the bf on the same day, whilst he was at work, to ask if he could accommodate the viewing of house. I can assure you that if either of us where able to accommodate a viewing then I would have informed them accordingly. - Now, on Saturday afternoon, I looked at our 'Portal' and noticed that a viewing had been arranged for Monday. Neither the bf or I are aware of this viewing and neither of us can accommodate it. I submitted an email through the Portal to raise this concern on Saturday afternoon. It is now Sunday evening and I have still not heard anything about the viewing tomorrow. I have spoken to a member of the team via your online 'chat' but Felicity was not able to help me and appeared to be more interested in selling me a property then helping me resolve this issue. I have also text and emailed Hayley asking for advise and support but it appears that she is out of the office until the 20th Aug. I therefore forwarded my email into your branch. Tomorrow I leave for work at 7:30. If there is a viewing then noone will be able to access the property as they do not have a key and even if you could, there will be a dog in the property as I have not arranged for her to be elsewhere. As I am sure you can tell from the above, it has not been a smooth experience with the Doncaster Branch. It is clear that the blame does not lie with a single person but unfortunately with what appears to be a very unorganised team of staff. If I did not think that my house will be very quick to sell, I would be using my 14 day 'cooling off' period and terminating my contract with the firm. I will not use them again and I would not recommend them to anyone.
Please request details from the Doncaster branch.
Last updated at 9/29/2016, 8:18:17 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 100% | £68,000 | £191,000 |
| Lettings | 100% | 99% | £0 | £0 |
Whitegates Estate Agents
Consort House, Doncaster, South Yorkshire
DN1 3HR
01302 327291
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Aliyah.
By : 'Anuma'
Services : Letting( As a Owner )
Rent PCM : £115000
Would you recommend ? : Yes
Postcode : DN4
Whenever I needed any information, they were replied promptly. I would recommend... Read Full Review
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By : 'Sara'
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : No
Postcode : DN3
I have recently advertised and hopefully sold my house with the Doncaster branch. I have experienced many difficulties and examples of a very poor organisation that I would like to bring to your attention. Due to the volume of concerns, I feel it best to bullet point them as a list. - When... Read Full Review
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Scott
By : 'Sue'
Services : Sales( As a Vendor )
Sold price : £68000
Would you recommend ? : Yes
Postcode : DN1
I would recommend using Whitegates to sell your propery as I found Scott to be very easy to talk to from the first meeting. The fees were reasonable without any upfront payments and I was regularly kept informed of any progress. The property was sold very quickly and made my selling experience much ... Read Full Review
good
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Matthew
Scott
By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DN3
Mathew & Scott were very helpful throughout the process of selling our property. The photos and presentation of our property online was excellent. Confirmations of viewings via text was helpful and all viewings turned up on time. Feedback prompt and helpful. Friendly service and would... Read Full Review
Satisfactory.
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Mathew
Scott
By : 'Karen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DN2
Mathew came to see us and from the very start was very helpful and nothing was to much trouble our house sold quickly.Thanks to everyone at Whitegates you are the... Read Full Review
Good
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By : 'A'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : DN12
This agency is a failure. Posting outdated ads. I wanted to see an apartment for rent. The lady made an appointment for me and 15 minutes before she called with no keys so I can not see. The next day she called and arranged for me to meet again. Again the same situation. 15 mins before calling the... Read Full Review
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Matthew
Scott
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £191000
Would you recommend ? : Yes
Postcode : DN32
We could not fault our service from Whitegates. From our initial meeting with Matthew, our viewings arranged by Scott and the admin by Bernadette, we were very impressed. Our photos were exceptional, feedback from viewings was timely and informative, the statistics from Rightmove was an added... Read Full Review
Good. Very competitive.
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Matthew
Scott
By : 'Dek'
Services : Sales( As a Vendor )
Sold price : £90000
Would you recommend ? : Yes
Postcode : DN4
Mathew and Scott have been absolutely brilliant in all our dealings with Whitegates. Friendly And helpful. nothing too much trouble.Would recommend to anyone thinking of selling or buying a... Read Full Review
good
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Bernadette
Scott
By : 'DianeG'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DN6
Both Bernadette and Scott were very professional and kept me informed throughout the whole process. Whilst the process was rather long for a simple sale (first time buyers / no chain) it was not Whitegates that caused the delay, if anything they did their best to push the process... Read Full Review
Fee's are reasonable for Whitegates
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Scott
Bernadette
By : 'Laura'
Services : Sales( As a Vendor )
Sold price : £100000
Would you recommend ? : Yes
Postcode : DN4
We have just sold our house through Whitegates and could not praise them enough. All 3 off the staff I personally dealt with from the house valuation, through to viewings and then finalizing the completion were excellent. We were constantly kept up to date and the staff were always lovely and... Read Full Review
We had 5 quotes on agents fees and they came out matching the middle average.
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Scott
Matthew
By : 'Excellent'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : DN2
I would recommend Whitegates 100%. They were friendly attentive reliable and professional. Matthew is lovely. Very supportive. Thank you Matthew and thank you... Read Full Review
very reasonable
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Scott
By : 'Katharine'
Services : Other
Would you recommend ? : Yes
Postcode : DN
Scott shown me round a property,a very professional young man, very courteous and polite, knows his stuff,, But because the property wasn't suitable he suggested another property for us to view. It's been a pleasure meeting Scott, he will go a long way Katharine... Read Full Review
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Scott
By : 'Beverley'
Services : Other
Would you recommend ? : Yes
Postcode : DN4
I cannot praise Scott Teale enough he was totally professional, extremely smart , helpful and friendly, although we did not end up purchasing a property from Whitegates it was nothing to do with the wonderful service we received from Scott, who kept us informed at all times I have nothing but... Read Full Review
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Bernadette
Scott
By : 'Looby'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DN4
Very efficient and organised, kept me informed throughout the sale process. Despite a first failed sale due to the buyers sale of their property falling through, Whitegates quickly re-advertised my property and had a second buyer in place very quickly and this was... Read Full Review
Reasonable, higher than can be found at other agents but Whitegates do all the work for you!! Viewings and adverts etc. You don't have to worry about anything.
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Scott
By : 'Denis'
Services : Sales( As a Buyer )
Sold price : £105000
Would you recommend ? : Yes
Postcode : DN4
Hi Scott was very helpful righ from the outset. The negotiations went very smoothly and he kept us informed all of the time. Scott is a very pleasant person to deal with and I would have no hesitation dealing with him in the... Read Full Review
N/A
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Scott
Bernadette
By : 'Trscey'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DN4
Very helpful throughout the whole process. Very competitive pricing amazing brochure would recommend to all friends and family. Thank you for a quick and easy... Read Full Review
Good
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By : 'JonDaws'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DN5
No communication with vendor, no ideas regarding fast sale apart from dropping price much lower than we want. Not available to talk on phone. No impression of energetic motivation to sell for use staff in office not knowing you individually or your circumstances. Unfriendly when the office is... Read Full Review
Updated us regularly. Treated us with individuality and respect. Understood our circumstances better.
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By : 'Julia'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : DN5
We have been with Whitegates for a month in the effort to sell our home. Terry came initially for the photos measurements etc and we were pleased with what he said. The branch had recently quickly sold a neighbouring property hence our asking them to mark set ours. We have reduced twice, the... Read Full Review
Made sure that the office staff were informed of our individual circumstances and gone the extra mile to make us feel good about selling but more importantly making sure we are spoken to politely and respectfully.
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Bernadette
By : 'Andy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DN5
We have used Whitegates for selling 2 houses this year, and I would like to take the time to advise that we are extremely happy with the service they provided. All the staff were extremely polite and helpful, and did their best to help achieve quick sales, particulary when the prosepective buyers... Read Full Review
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Bernadette
By : 'Chris'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
My husband and I recently purchased a property that was being sold through Whitegates. I mainly dealt with Bernadette who was always professional, helpful and understanding. Any request or query was always dealt with promptly and we were kept up-to-date of all progress throughout the purchase. ... Read Full Review
