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3/5, 7 Reviews
29% Recommended
50% letting valuation accuracy
75% letting fee satisfaction
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By : 'Anon'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : HA5
I have bought and let through Robsons this year. The Sales side was relatively smooth, probably because their commission is so much higher and therefore much more worthwhile to them. However even in the process of buying I didn't appreciate the manner I they would pressure me to provide documents in a short space of time when I was so patient about the upper end of the chain breaking down multiple times. The Lettings side was extremely disappointing I must say. They offered me a very preferential rate as I bought through them - which I did really appreciate. However, I believe that this provided them with a lower incentive to try to get it off the market. My property is in excellent condition and was valued at 1425 GBP PCM by Robsons. I did think this was a little optimistic but I thought â they're the expertsâ. For almost 3 weeks I heard nothing from my lettings agent despite them promising to keep me in the loop. Eventually I called them and they said the asking price was too high, I agreed to reduce it to 1350 GBP. Finally I received two offers on the same day for 1350 and 1300. The Agent explained they believed the person who had made the lower offer would be a better tenant and said they were trying to get him to match the first offer. I felt uncomfortable with this however once again, I thought to myself let me trust them. This tactic back fired and I lost both offers. I have finally managed to get a tenant in for 1275 GBP PCM, over 10 per cent under what they had projected. Moreover my property was empty for 3 months because of their poor communication. I don't think I would use them again to be honest.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 75.00% | £3,000 | £3,000 |
Robsons
3 Maxwell Road, Northwood, Greater London
HA6 2XY
01923 835355
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Shirley
By : 'Ramzi'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : HA6
My experience with Robsons goes back to 2017 when I bought my property and since then it has been an excellent experience with whole letting team and management @ Robsons Northwood from Simon Biltz , Shirley, Gary , Helen , jack and Sam Budgen. My sincere appreciation goes to Sam Budgen whom I have ... Read Full Review
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By : 'Yann'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : HA6
Although I didn't end up renting my house through them, Robsons and especially James have been really supportive and helpful during the search for my new family home. They tried to understand my needs and to provide me with the best options available, keeping in contact on a regular basis. I... Read Full Review
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Shirley
By : 'Menan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HA6
Not helpful and rude towards my elderly retired parents, my dad's a retired professor and mum is a retired accountant. The person who dealt with them was called Shirley, my parents offered to pay a year's upfront and/or I can be their guarantor. and still wasn't good enough for... Read Full Review
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By : 'RH'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : HA6
Excellent property agents! Very good response and service especially by Sam Budgen (Sr. Property Mgr) to tenant request. His courteous approach is rare and refreshing to see after disappointing experiences with agents in other... Read Full Review
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By : 'Nola'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : HA6
Had my mum's house on their books for nearly 6 months and not a single offer or advice on how to increase interest. They took advantage of my elderly mother, didn't respect our wishes regarding viewings and dropped the price against our wishes. In our opinion, all they were... Read Full Review
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By : 'Anon'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : HA5
I have bought and let through Robsons this year. The Sales side was relatively smooth, probably because their commission is so much higher and therefore much more worthwhile to them. However even in the process of buying I didn't appreciate the manner I they would pressure me to provide... Read Full Review
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By : 'Lacking'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : HA6
Appalling service. Response rate non-existent. They lack they principle of any business - treat customers honestly and fairly. This refers to senior management and junior... Read Full Review
