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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4/5, 33 Reviews
76% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
29% letting fee satisfaction
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By : 'stanway'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BA2
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My room had a desk. The desk was missing a drawer, but I did not make note of it to the agency, thinking it was pretty obvious they should know that an entire drawer was missing, and I just dealt with it. After moving it out, I was informed I will be needing to pay for an entire other desk unit from which they can get the missing drawer. 2) My friend was told to pay for stains on his mattress that were there to begin with. It would be easy so assume he simply didn't remember putting them there, except on the inventory we received upon moving out, the picture of his bed prior to us ever moving in had a sheet placed conveniently over the exact area where the stains were found. The sheet was not there when we moved in, so it's only logical to assume that it was placed there with the intent of covering up the pre-existing stains. 3) Throughout the year, multiple of the rooms in the house had mould. We asked the agency and the landlord to get rid of it. The landlord showed up, and set up camp in one of the rooms to "sort it out". When we looked at what he doing, he was merely wiping it off the walls with a wet paper towel. That does not get rid of mould. We were breathing in that house for over 9 months. 4) We were made to pay for 4 mattress protectors that were never even on site. 5) On more than one occasion, a member of staff has attempted to pressure us into making large decisions regarding payment, and ignored my friend's calls and emails about the mattress until we were forced to pay. I am never one to go online and give such long, negative reviews. But the service and quality of this place was one of the worst experiences we've had to deal with. I would NEVER rent from them again. But if anyone's in a position where they have no other choice (like we did), TAKE PICTURES OF EVERYTHING. E V E R Y T H I N G. They will try to get as much money off the backs of unknowing students as they can. Don't let yourselves be swindled.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £260,000 | £325,000 |
| Lettings | 100% | 28.999999999999996% | £800 | £1,800 |
Andrews
9 Wellsway Bear Flat, Bath, Somerset
BA2 4QL
01225 310570
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Jodie
By : 'Colin'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : BA2
Jodie, from Andrews, came to give me a valuation of my two bed maisonette. Not only did she look round the property but also took and interest in the local area. I bought the maisonette from them seven years ago and I'm very please that they have agreed to sell the property for... Read Full Review
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Jbenjamin@AndrewsOnline.co.uk
By : 'Richard'
Services : Online Auctions
Sold price : £285000
Would you recommend ? : Yes
Postcode : BA2
This is a review for Jodie Benjamin Bear Flat . Many thanks for your continued effort to help my daughter and I find the right property. Your knowledge and awareness of your market property has shone through. If we asked you something you were unsure of you would say and always promptly replied... Read Full Review
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James
By : 'CALLUM'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : BA2
Good and proficient service from James Fox and the team. Everything from the viewings, to moving into the flat was done in an efficient and timely... Read Full Review
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Emma
By : 'Tom'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
Dreadful service, awfully slow, negligent, understaffed and overpriced No one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. Excuses constantly... Read Full Review
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Molly
By : 'Edward'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : BA2
My four bed property was recently put out to let by Andrews, Bear Flat (for the fourth year in a row!), and I was yet again delighted with the prompt and efficient service I received. Andrews immediately advertised the property on various property portals, providing some splendid pics and a... Read Full Review
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Alex
By : 'Phil'
Services : Letting( As a Owner )
Rent PCM : £800
Would you recommend ? : No
Postcode : BA2
Is it legal for Property Letting Agents to take commissions from Contractors when the source of the problem is the Agent themselves? The last 2 years renting my property with Andrews Property Group Bear Flat Bath Branch have been an nightmare. I have been left with over £10,000 of damages to my... Read Full Review
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By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : BA2
Called Andrews Bath to arrange a viewing for a property listed by them. However Andrews won't let us view the property until we have provided all our financial information, a decision in principle for a mortgage, copies of existing mortgage statements to prove equity and savings statements.... Read Full Review
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By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
The absolute worst agency I have ever used. Constant unprofessionalism, lack of knowledge and morsl disregard demonstrated throughout the tenancy. I was charged £350 in fees to sign the contract, but they could not justify at all why - luckily these have now been abolished by the... Read Full Review
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By : 'Joe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
There were lots of things that were broken upon moving in - doors that didn't close properly, broken hinges on doors, wires chewed by mice, broken oven. Andrews did repair these things, but it was often cheap labour which didn't always fully fix the problem, and when the larger problem... Read Full Review
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By : 'stanway'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My room had a desk. The desk was... Read Full Review
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By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA2
Andrews Bear Flat were very experienced and knowledgeable about the housing market, very committed and very helpful with good advice. Great with communication, always friendly and pleasant to speak to and good at managing client's anxieties during the selling process. They put the client's needs... Read Full Review
Fees not as high as some agents but high when compared the newer ways of selling now available.
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Keith
By : 'Lynne'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA2
Very well informed agents. The house we were selling was in an area under prospective redevelopment and we were nervous about being able to sell it. Andrews were more confident about selling it than other agents and very reassuring. They valued the property higher than we expected (and higher than... Read Full Review
I negotiated a fixed fee agreement on the sale and this meant that the fees came out cheaper than the other agents we spoke too. Also no tie in to using any of their conveyancing agents which was fantastic (some of the others we spoke to did) as we already had solicitors in place. Fairly standard price for using a branch based estate agent.
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Dylan
Keith
By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA2
The team were very knowledgeable and experienced about the housing market. They were very helpful with good advice. Good at communicating, always friendly and pleasant to speak to and able to manage client's anxieties during the selling process. A very professional and supportive team that values... Read Full Review
Not as high as some agents but high compared to some of the newer ways to sell a house.
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By : 'Bath'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BA2
When I moved out, I was taken a lot of money from my deposit. We have employed 2 professional cleaners to clean the property for 4.5 hours, including every rooms. But they thought it was not clean at all. Later I was informed that they had invited a people to clean it again, and asked me to pay... Read Full Review
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James
Emma
By : 'Alan'
Services : Sales( As a Vendor )
Sold price : £277
Would you recommend ? : Yes
Postcode : BA28
James Oulton sold my house in just one viewing this summer in the evening for just under the asking Price at the time just before the people viewed it he was confidant that he might be able to sell it because he had some cliants that might be intrested in it ,at the time to be fare I didn't really ... Read Full Review
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James
Dylan
By : 'J.'
Services : Sales( As a Vendor )
Sold price : £290500
Would you recommend ? : Yes
Postcode : BA2
Having taken the decision to sell my much loved home in Bath, I took it upon myself to do a lot of research into the estate agents in my area (of which there are plenty) trying to work out who to list my property with. Two factors were mainly influencing my decision, the first naturally being... Read Full Review
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Sam
James
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £260000
Would you recommend ? : Yes
Postcode : BA2
It was a delight to do business with Andrews. From the first contact we found the agents to be courteous, honest and respectful. I work from home and the agents would ensure that point eats were made at convenient times. We received regular feedback on our property and sound advice on marketing... Read Full Review
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Dylan
Emma
By : 'Polly'
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : BA2
This was a tricky sale. My mother is 98 years old, was needing to sell an old Bath property, has poor hearing and does not use the Internet. We live in the USA. Dylan McDonald handled these issues most tactfully often by personally calling on my mother when any important details needed to be... Read Full Review
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Selina
By : 'simon.dennis84'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Andrews were brilliant with both houses I've put up for rent and have continued in the same vein while the houses have been occupied. I can't thank Selina and the team for the amount of work they have... Read Full Review
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By : 'Louise'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BA2
We had mulitple offers on our house and Andrews were brilliant at getting people through the door. So positive and motivating. Gave great feedback on all viewings. Also told us of houses for sale before they even went live. They were always giving very honest advice and I felt supported through... Read Full Review
