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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 860 Reviews
94% Recommended
97% sales valuation accuracy
91% letting valuation accuracy
98% sales fee satisfaction
85% letting fee satisfaction
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Kirsty
By : 'D.'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : SW9
After 18 months on the market, my house was finally sold to the right owner and I have no doubt that Ludlow Thompson did everything possible to match potential buyers with this unique house in a unique and exceptional location. Thank you Kirsty and Surasak for your cheerful attention and perseverance in spite of the odd hiccup.
The best thing about Ludlow Thompson and sales is the reasonable agents fees.
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 3/3/2016, 7:41:50 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 98% | £250,000 | £8,000,000 |
| Lettings | 91% | 85% | £346 | £4,500 |
ludlowthompson
4 - 6 Clapham Road, London, Greater London
SW9 0JG
020 7820 4141
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Daniel
By : 'Maddie'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW9
Daniel was super helpful and answered all my questions as a first time renter in... Read Full Review
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Daniel
By : 'Tiegan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
Daniel was both helpful, friendly and professional throughout. Daniel went out of his way to ensure the viewing was at a time that suited us best and answered all our questions with a smile as well as being super accessible to contact. Highly... Read Full Review
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Lala
By : 'Lewis'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SE5
Property was not what we were looking for however Lala was a gem of an estate agent, she was... Read Full Review
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Jibby
By : 'Josh'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
Shocking customer service from Jibby. Very arrogant, dismissive, on his phone texting, headphones in, more interested in his music then looking after customers. Avoid dealing with this... Read Full Review
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By : 'Ray'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SW8
Wasted my time with them. Organised 2 separate viewings, and both got cancelled without me being notified until I was present at the viewing locations. Kept getting auto-generated emails that the viewings were still going ahead. Agents were hard to reach and not at all apologetic about my bad... Read Full Review
By : Customer Services
Jun 30, 2021Dear Ray Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact ...
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Jibby
By : 'Anthony'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW9
Jibby Philip helped coordinate a major refurbishment of my property for letting and then found tenants to move in soon after. Always responds rapidly to emails and texts and will happily deal with outside contractors on your behalf.... Read Full Review
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Sophie
Jibby
By : 'Vinnette'
Services : Letting( As a Owner )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : SW9
I have had a wonderful experience working with Joao, Jibby and Sophie. I have had bad experiences from other estate agents, but ludlowthompson has completely changed my views about estate agents. The team have excellent communication skills and try their best to please their customers.... Read Full Review
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By : 'Pilar'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : SW8
I just had the worst experience of my life with this agency. We put an offer on a flat in Nine Elms that got accepted and they messed it up in the contract with move-in date, move-out date, my full name, etc.. I called my agent, Daniel, and sent an email asking for that to be corrected but I... Read Full Review
By : Customer Services
Dec 21, 2020Dear Pilar Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could contact us at...
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Kirsty
By : 'Rosalie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW9
So far it's been great. Kirsty and the team have done well. Taken by surprise the very short time it took to get offers. Would highly recommend Ludlow Thompson,... Read Full Review
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By : 'john'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : No
Postcode : SW9
At the beginning things went well. But over the period of 6 years everything went from bad to worse. Property managers changed frequently, I consistently received false information. One manager lost the tenancy renewal which meant I had to spend my holiday in vommunication I thought I had paid to... Read Full Review
By : Gemma Heaton
Aug 19, 2020Dear Mr Acford Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could...
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Kirsty
By : 'Beverley'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8
Kirsty and her team have been excellent throughout the process of selling my buy to let flat. They always responded quickly to my queries and kept me informed at all stages. Kirsty was particularly helpful in advising me regarding the sensitive and compassionate handling of my existing tenants... Read Full Review
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Joao
Sophie
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : SE11
Joao and Sophie have provided a five star service from search to completion. Simply excellent. There is nothing more to say.... Read Full Review
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By : 'TG'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW9
I am writing this review to highlight my disgust in the way I have been treated as a tenant leaving a Ludlow Thompson property. The first major issue I encountered was an unnecessary and unjustified 'end of tenancy' cleaning fee. When one is leaving a Ludlow Thompson let property one... Read Full Review
Awful!! £700 to sign the contract, then extra fees for contents insurance, contract extension, contract termination and, of course, end of tenancy cleaning. This can easily exceed £1000.
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Joao
By : 'Zoe'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9
Joao was very helpful when we were searching for a property. He was able to answer any questions about the properties that we had and he helped ensure that we got the property we wanted. In addition, he was very prompt at replying to all of our email queries and phone calls. Thanks so much for... Read Full Review
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By : 'Becki'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW9
Georgie was great from start to finish. She encouraged me to look at a property which she knew I would love. I hadn't originally considered and I had a lot of questions which she was able to answer straight away either by phone, email or text!rnI needed to be able to purchase quickly and ... Read Full Review
N/A
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Joao
By : 'Yasmin'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SW8
Staff were very helpful and professional. Joao provides excellent customer service. He kept me informed at all times, worked very hard to find me a tenant and negotiate a fair... Read Full Review
Good
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By : 'Wyn'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW9
It having been a long time since I last looked for a rental property in London, Alex was a shining beacon of hope in a confusing World. He took time to get to understand me and my search criteria. Properties were well chosen. Information was clear and transparent. He kept me abreast of developments ... Read Full Review
Fees very similar to competitors. Not the lowest but also not the highest. Alex clear about fees up front. No hidden charges
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By : 'Mandy'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW11
Alex was such a great help from start to finish. I'm not good with change but Alex helped me all the way. He took the stress out of the whole thing. Saved my... Read Full Review
good
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By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW1
Alex has been helping me with my search for a flat. He is genuine, has immense patience, but most of all he has good humour. I feel like he knows what it is I'm looking for, and has gone above and beyond to ensure I could have a viewing when I needed one. I highly recommend everyone go to... Read Full Review
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Kirsty
By : 'Chrissie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8
Until recently, for seven years I was a landlord with Ludlow Thompson. I always found them very effective and efficient, and it was as a direct result of this, I took the decision to sell through them. The sales manager, Kirsty Rowley was absolutely brilliant, as were members of her team, Adam Fry... Read Full Review
Given they took care of everything from start to finish, great value for money
