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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 635 Reviews
94% Recommended
80% sales valuation accuracy
87% letting valuation accuracy
89% sales fee satisfaction
88% letting fee satisfaction
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By : 'Frustrated'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : SE1
Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract with Atkinson McLeod that stated I will pay for a tenancy renewal fee, my understanding being that I will instruct as a landlord such tenancy renewals. When the time came to renew the tenancy, I instructed Atkinson McLeod letting agency to renew the tenancy, which they completely messed up: 1. me, the landlord, was chasing over the phone the letting agent to be provided with updates on the renewal process which they failed to provide, and it was only when I complaint via social media that the director of branch finally jumped to action. 2. the letting agent issued the tenant the wrong set of terms which the tenant refused to sign so the tenancy lapsed. 3. I ended up doing the letting agents' job, including dealing with the tenancy renewal and the tenant which is the service that I paid this letting agent for (over £1k paid to the letting agent. No tenancy renewal services provided by Atkinson McLeod Letting Agent). I terminated the contract for breach due to the shockingly poor service I received. The agent has since then pointed out that Atkinson McLeod trading terms allow them to charge renewal fees to landlords when they are not providing the landlord a service at all. Furthermore, the director of branch has actually stated that provision of services is irrelevant (and so the quality of services) and that Atkinson McLeod are entitled to charge tenancy renewal fees to landlords for as long as the tenant remains in the property. This in fact means that they are using their trading terms as a cover to provide extremely poor services. It also means that you as a landlord may be forced to give a tenant notice due to these unfair trading terms and also may be stucked with a letting agent providing you no services or very poor services. Do not sign a contract with Atkinson McLeod whether you are a landlord or a tenant without the letting agent clearly explaining to you and having you acknowledging via email this business practice, or better, use a different, ethical services provider. If as a landlord you have been impacted by this business practice by Atkinson McLeod, report it.
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor \/unethical business practices by this letting agent.
By : LonLandlord
Jul 26, 2019I'm having a similar issue with them.Currently dealing with property ombudsman as their conduct disobeys the code of practice guidelines set out by the TPOS. The terms allow for endless charging or renewal/letting fees which should not be allowed (I believe the max they should be able to charge for is 2 terms), plus there is no clause in the terms to highlight how to terminate dealings with the company. I've been dealing with Philip from the Kennington office and his manner has been shocking (actually the whole Lettings experience has been amateur and sub-par). He takes weeks to respond and bangs the same message - as long as tenants are they, I pay. Their practice is very vague, ambiguous and unfair. If enough people take this to the ombudsman something will be done.
By : Frustrated User
Jul 26, 2019Have also complained with TPO and ARLA. For landlords reading these reviews and that have been affected by the unethical and unprofessional behaviour of Atkinson McLeod, report it.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 89% | £305,000 | £425,000 |
| Lettings | 87% | 88% | £310 | £4,000 |
Atkinson McLeod
45 Westferry Road, London, Greater London
E14 8JH
020 7001 9680
No procedure set.
Last updated at 5/14/2015, 10:41:52 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Jacob
By : 'Elena'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Very Good Experience through the letting process. Jacob has been super nice and helpful during the whole process! Thank... Read Full Review
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Francesco
By : 'King'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Francesco very helpful and response really fast. Property Management team also help us a lot. I will suggest my friend to contact Atkinson Mcleod for rental... Read Full Review
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Francesco
By : 'Denny'
Services : Letting( As a Tenant )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : E14
Thanks Atkinson Mcleod for finding me the right property with an affordable rent. I am very much satistfied with the house , every thing in brand new condition, totally outstanding. Special mention to Franseco for the support provided to get everything done at the right time.You provided... Read Full Review
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Francesco
By : 'C'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Myself and my partner have recently become tenants a property listed by Atkinson McLeod. We have been supported throughout the process by letting agent, Francesco Allegri. Francesco has been great to work with throughout the process. Very friendly, professional nature. He has provided clarity,... Read Full Review
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Arshia
By : 'Hardeep'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
Arshia Support has been amazing. She is very professional and responsiveness. I’m Not need to worry about any issues as she’s handheld everything through to completion. Arshia Is a great addition to the... Read Full Review
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Francesco
By : 'Neelotpaul'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
The process was smooth and quick. Francesco was always helping and reachable. We were able to finalize the place within 15 min of viewing. As we are new to the city Francesco was patient to solve our queries and make sure the transition date is as we expected. Good luck to... Read Full Review
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Francesco
By : 'Meetu'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG11
Our experience with AM was really good. Our agent Francesco has been a great help. We are glad that he was our agent in the search for our apartment for the first time in... Read Full Review
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Francesco
By : 'Sudheer'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : E6
Francesco has been very helpful during the renting process. He was easy to approach and addressed my queries swiftly.it was a pleasant experience working with... Read Full Review
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By : 'Marina'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
We received great support on an urgent issue. He could get our tenancy agreement fixed swiftly to avoir further... Read Full Review
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Francesco
By : 'Mikee'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
Francesco was a very friendly and responsive agent - delightful experience and would highly recommend him to other renters. Thanks so much Francesco for assisting our... Read Full Review
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Francesco
By : 'Yi'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : E14
Francesco from Atkinson Mcleod was an amazing agent for us, great at communicating expectations and needs, as well as helping us with whatever we needed (quickly as well). Thanks Francesco, and whoever is looking for a flat should feel like they're in good hands if they come in contact with... Read Full Review
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By : 'Giulia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
Avoid, avoid, avoid! They were all nice and polite when it was us to pay them, then they disappeared! Worst letting agency experience I had! I had to raise a case with the Tenancy Deposit Scheme as it's a month and half that I left the flat rented with them and they haven't given us the ... Read Full Review
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By : 'Juan'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : E14
Like most agencies, they have a very slick sales team that are very helpful. Big thanks to Poppy and Josh. However, when things go wrong there property management department is simply incompetent. Simply arranging a time to fix something is completely beyond them. I was left with no heating... Read Full Review
By : Stephanie
Aug 12, 2021I previously wrote a positive review but I take back everything that I said. Do not deal with Alexander Wasey. He has been misleading, is unprofessional and lacks in communication. Failed to...
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By : 'Ajay'
Services : Letting( As a Tenant )
Rent PCM : £23000
Would you recommend ? : No
Postcode : E14
They seem to have a very high staff turnover which is never a good sign. Agents leaving all the time and their property management is rude and incompetent. They schedule contractors to come round and they never show up. When they do show up, they are unable to fix the problems. Please look into how ... Read Full Review
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Fahmida
By : 'Shilpa'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : E14
Have used the services of Atkinson McLeod in Canary Wharf. Very disappointed as recently they wanted to continue charging me letting commission on periodic tenancies. When I said they had done nothing and I shouldn't be charged they threatened me with court.... Read Full Review
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By : 'Vlada'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E14
A month into renting a flat with AM, a bailiff showed up telling us we are being evicted as the landlord hasn't paid service charges and the flat is being reposessed. We were fraudulently rented a flat that should not have been rented at all. Got absolutely no help from the agency in this... Read Full Review
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By : 'Rumana'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : E1
The worst agent I ever used. Loan sharks and bullies. They have harassed us constantly and charged us hefty renewal fees with zero service provided and taken us to court. The term on the terms and conditions was an oversight. We have been using them since 2010 since we bought the property. The... Read Full Review
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By : 'Frustrated'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SE1
Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract with Atkinson McLeod that stated I ... Read Full Review
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor \/unethical business practices by this letting agent.
By : LonLandlord
Jul 26, 2019I'm having a similar issue with them.Currently dealing with property ombudsman as their conduct disobeys the code of practice guidelines set out by the TPOS. The terms allow for endless charging or...
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By : 'Brixton'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
I had a terrible experience with a staff member* in the Canary Wharf office. She was so rude, hung up on the phone to us, shouted down the phone, told us to google things ourselves when we wanted to just swap a name on a contract. She's deliberately refuse to work on it, and it was just... Read Full Review
No issue with their fees
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By : 'JB'
Services : Letting( As a Tenant )
Rent PCM : £1690
Would you recommend ? : No
Postcode : SE16
We were shown our property by Lisa - who was great. However all the things we noted we wanted fixing/removing were not taken into consideration. Over our 18 month tenancy it took months to get responses on minor things. WE went weeks without our main bathroom working and the agent often blamed... Read Full Review
astronomically high
