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4.3/5, 32 Reviews
84% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
94% sales fee satisfaction
80% letting fee satisfaction
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By : 'Tennessee'
Services : Letting(As a Tenant)
Rent PCM : £840
Would you recommend ? : No
Postcode : LE3
AVOID Keywest Sales & Lettings!! Rented from Keywest for two years and it was the worst two years of my life! Don't put yourself through the hell! To preface - we paid the rent in full on time every time, never late on payments or bills, kept the property clean and tidy for all viewings and inspections, kept it well ventilated and secure, were careful with all provided appliances, and were treated abysmally regardless!! The maintenance manager Felix was patronising, defensive, negligent, sexist and ableist, and unapologetic towards us for the full two year tenancy. When the washing machine at the property fell on its back due to dangerously incorrect installation, Felix insisted a disabled tenant *should* be able to lift it, and threatened to charge if they didn't within 24hrs. Felix also refused to remove nails sticking out of the wall, or fix a door frame hanging off it's hinges. Very dangerous. The lettings negotiator Sara was aggressive and very immature through all communications - she gave us the wrong keys to the house, and refused to issue us each a set of keys to the front door, and insisted keys to the back door should suffice, and we could share one set of front door keys. Sara ignored the majority of emails sent to her, and would consistently break the tenancy agreement by trying to schedule viewings without proper notice. The staff turnover was high so it was hard to get consistent communication with anyone - anyone who wanted to do things right left the company very quickly when they realised Keywest don't follow the rules! Other members of staff were equally offhand and disregarded most communications, claiming they could not get in touch with the landlord as he was abroad, and we should just make the best of it. Leicester city council told us there was asbestos in the garden, and to report it to the landlord immediately, which we did. For over a year we begged Keywest to get the landlord to remove the asbestos for health and safety reasons, and they refused to contact the landlord, or deal with it! There is still asbestos in the garden of the property and Keywest refuse to acknowledge it on any official documentation! When we moved into our property it was filthy, dirty, dusty, grimy, greasy, messy, hadn't been cleaned at all before we moved in (which we were promised by Keywest). Keywest refused to remove the previous tenant's belongings so we spent the first day of moving in, moving other people's rubbish out. The majority of furniture provided was broken - drawers, wardrobes, stove top, cupboards, toilet seat, boiler leaking, and a rotting compost bin! We phoned Keywest over 30 times in the first week or so of living there, and countless emails trying to get someone to fix the broken items, they were ignored and passed off. Throughout the tenancy we had the threat of our deposit being taken dangled over our head so we would stop asking for stuff to be fixed and do it ourselves. When we requested the landlord's address we were told he lived in another country and was uncontactable, we were told months later he actually lived on our street, and then found out he is managing director of Keywest! How's that for conflict of interest! They are now trying to sell the property we moved out of, presumably it is too faulty to continue renting, and the lettings agent is lying to the people they are showing around about all sorts of problems with the house. I have all screenshots and images of every malfeasance in a word document if you need proof drop me a line before thinking about doing business with Keywest!! They do not follow the correct procedures or Landlord and Tenant Act 1985!! Save your time and money and go for someone more competent.**
No procedure set.
Last updated at 5/2/2019, 2:39:17 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 94% | £62,000 | £186,000 |
| Lettings | 100% | 80% | £325 | £950 |
Key West Estate Agents
73a Hinkley Road, Leicester, Leicestershire
LE3 0TD
0116 2544555
No Branch Video found...
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By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : LE3
Wouldn't recommend at all. Ask for pictures of the back garden for the property we put a deposit down. Was told several times pictures would be sent and never had them. Was told we could view the house near Christmas then told last minute this wasn't allowed. Communication was terrible... Read Full Review
By : Keywest
Jan 29, 2021HI Katie We cannot force entry into a house the tenants refuse access to. We are in a pandemic and therefore if a group of tenants say we cannot enter, we cannot. We apologised at the time, however...
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Shannon
By : 'Ebrahim'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : LE2
Lately I have been dealing with a member of your staff called Shannon Hurst, regarding my property. She has been extremely helpful and polite. She was very efficient in dealing with the problem that I had and resolved the issue efficiently. As I have respect for all your staff, I consider Shannon... Read Full Review
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By : 'Elina'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : No
Postcode : LE3
Terrible service. I arrange viewings week in advance, As its suppost to be first viewing for this particular company , and agent was late for more then 45min so I called to cancel after waiting so long . Completely unprofessional and unacceptable. Staff needs training if they think to stay in... Read Full Review
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By : 'Tennessee'
Services : Letting( As a Tenant )
Rent PCM : £840
Would you recommend ? : No
Postcode : LE3
AVOID Keywest Sales & Lettings!! Rented from Keywest for two years and it was the worst two years of my life! Don't put yourself through the hell! To preface - we paid the rent in full on time every time, never late on payments or bills, kept the property clean and tidy for all viewings ... Read Full Review
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Sara
By : 'Eliza'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : LE27
Recently rented a property from Keywest.dealt mainly with molly who was absolutely brilliant always there on the end of the phone to advise myself what to do next or to reassure if a problem arose this could be sorted.Brillaint service from friendly... Read Full Review
Agent fees cheapest I found
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By : 'M'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : LE3
There is always someone at the end of the phone to talk to and deal with any enquiries All staff at the firm are professional in their approach and handling of every case. All staff also appear to be fully aware of each property they handle. I have found them to be very approachable and would ... Read Full Review
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By : 'D'
Services : Letting( Property Management )
Sold price : £178
Would you recommend ? : Yes
Postcode : LE3
Excellent service, informative, friendly and professional. Tony Poole and colleagues made a difficult time bearable. Highly recommended and would not hesitate to consult them again if... Read Full Review
Fine and fair.
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By : 'Peter'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : LE1
The worst experience! We are without hot water for last two months without any solution and compensation. Also our washing machine doesn't work and even before we moved in August it was recommended to replace this machine however nothing is happening. Everything seems to be a problem and when... Read Full Review
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By : 'Louise'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : LE3
Fantastic service from Sam, Felix, Melanie and the whole team. They have managed my house for over 10 years and I have been really impressed particularly in the last 5 years as I moved to study back at uni in Bristol and gave them full control of my house to let. They are excellent at dealing with... Read Full Review
Great fees
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By : 'Jimmy'
Services : Letting( As a Tenant )
Sold price : £575
Rent PCM : £575
Would you recommend ? : Yes
Postcode : LE3
Sam was extremely efficient, friendly and extremely professional. She made the process very easy and was very approachable when asking questions regarding the property. I would recommend anybody looking for a house to use Keywest, especially when dealing with... Read Full Review
Good
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By : 'Sadia'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : LE3
Used Keywest and never regretted it! Very knowledgeable and inspections done on time. Altogether a good team, and would recommend Keywest... Read Full Review
reasonable fee.
reasonable fee.
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By : 'Jennifer'
Services : Sales( As a Buyer )
Sold price : £128000
Would you recommend ? : Yes
Postcode : LE2
I am really happy with keywest estate agent,They had different property in the market and helped me fine the property I was looking for.It was very difficult for me to come all the way from London to view the property in Leicester.Lisa helped me in finding the best location suitable for my... Read Full Review
By : Clare@keywest
Nov 19, 2015Thank you for your lovely review Jennifer. It was a pleasure helping you to find a new...
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By : 'ChristineC'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : LE3
I would like to say that I am very impressed with the service I have had from Keywest; great advice and information, good communication, very helpful, and extremely speedy in finding and installing tenants! Many thanks to all... Read Full Review
By : Clare@keywest
Nov 12, 2015Thank you for your lovely...
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By : 'Nick'
Services : Sales( As a Vendor )
Sold price : £128000
Would you recommend ? : Yes
Postcode : LE3
I was really impressed with the service I received from Clare. She is extremely professional, courteous and trustworthy. The sale of my property did not prove to be straightforward (no fault of Key West) but Clare dealt with the issues efficiently and with common sense. Unlike many agents, Clare... Read Full Review
The fees were competitive and much cheaper than the other nationwide or regional agents.
The fees were competitive and much cheaper than the other nationwide or regional agents.
By : clarekeywest
Nov 10, 2015Thank you so much for your kind words Nick. It has been a pleasure helping you sell your home and i wish you many happy years in the new home you...
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By : 'D'
Services : Sales( As a Vendor )
Sold price : £140100
Would you recommend ? : Yes
Postcode : LE5
No hesitation in recommending Keywest! The whole process went extremely smoothly. Lisa and Clare were efficient, friendly, approachable, and most importantly, they kept me updated all the way through via email and telephone. Very impressive, top notch service. Thank... Read Full Review
By : Clare@keywest
Oct 8, 2015Thank you for your kind words Mr Willson. It was a pleasure doing business with...
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By : 'Christine'
Services : Sales( As a Vendor )
Sold price : £186000
Would you recommend ? : Yes
Postcode : LE3
An excellent service from an amazing team of people. Selling this property was difficult for me personally as myself and my ex partner had separated just a month before first getting in contact with Keywest. Clare came round to value the property and was very understanding when I told her of my... Read Full Review
By : clarekeywest
Sep 29, 2015Thank you so much for your positive feedback Christine. It has been a pleasure helping you to sell your...
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By : 'Robin'
Services : Letting( As a Owner )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : LE3
Two prospective tenants were found within three days of advertising the property. I selected one who turned out to be... Read Full Review
By : Clare@keywest
Sep 25, 2015Thank you for the positive review...
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By : 'Clare'
Services : Sales( As a Vendor )
Sold price : £114000
Would you recommend ? : Yes
Postcode : LE3
Clare Phillips visited my property and was very professional and new the market very well. The property sold within 1 week of them advertising. I could not fault the communication with Clare & Lisa. I would definitely recommend them. This was my first experience of selling a property. I... Read Full Review
By : clarekeywest
Sep 21, 2015Thank you for your kind words Clare. It has been a pleasure selling the property for...
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By : 'Victoria'
Services : Sales( As a Vendor )
Sold price : £139950
Would you recommend ? : Yes
Postcode : LE18
I can highly recommend Key West, having just sold my property through them. From day one they were extremely personable and efficient, and very on the ball. Outstanding customer service and communication. Clare in particular was incredibly good at keeping me up to date with how things were... Read Full Review
By : clarekeywest
Jul 15, 2015Thank you for your kind words Victoria. It was a pleasure doing business with...
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By : 'Lucienne'
Services : Sales( As a Buyer )
Sold price : £140000
Would you recommend ? : Yes
Postcode : LE18
Clare was excellent , very efficient and returned my calls promptly. She always keep me informed with regards any concerns and issues. Many times she went over and above to help me out and I have no hesitation in recommending Keywest . Thank you Clare... Read Full Review
By : Clare@keywest
Jun 25, 2015Thank you so much for your kind...
