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3.9/5, 80 Reviews
78% Recommended
80% sales valuation accuracy
89% sales fee satisfaction
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By : 'Aquila'
Services : Letting(As a Tenant)
Rent PCM : £1980
Would you recommend ? : No
Postcode : SE17
They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have promised we don't need to pay cleaning fee at the end of tenancy because it was not cleaned at all before we moved in. Their manager emailed me and told me that we don't have to pay and then after 1 year, they took it. They charge £780 damage fee to what I don't even know what was damaged. They never sent me the check-out inventory report and provide no evidence to steal your money. The most disgusting part is they ask me to pay for the check-out inventory fee and I have never received one. Dishonest and unethical.
Bad. I would rather donate all the money I paid them to charity and not to them. They didn\'t do their jobs and just keep lying I have spent hundreds of hours to ask them to remove landlord\'s personal stuff and dangerous furniture that could severely harm my 1 year old baby.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 80% | 89.00% | £380,000 | £1,790,000 |
Lauristons
172 Lavender Hill, London, Greater London
SW11 5TG
020 7978 5800
Last updated at 11/30/2, 12:00:00 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Tamas
By : 'Victoria'
Services : Letting( As a Tenant )
Rent PCM : £1925
Would you recommend ? : Yes
Postcode : SW8
Tamas was incredible when it came to helping us with our property search. The market has been absolutely crazy and Tamas went above and beyond to help us. He found us the perfect property and was very accommodating to our requirements. He was there to answer all of our questions and was really... Read Full Review
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By : 'Simran'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : SW2
Awful! No communication. Emails constantly ignored, unless they need something from you, then you receive a bombardment of emails. No customer service. No help. And they charge extortionate check out fees, that are not fully disclosed in the contract. Please save yourself the time... Read Full Review
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By : 'Charlotte'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
Alex F at HQ is brilliant - she made the whole process of moving so much easier than it could have been. I am honestly so grateful for her support and have been very impressed. Highly recommend working with Alex on any... Read Full Review
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Alexandra
By : 'amanda'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SW11
I've been letting my flat through Lauristons for about 15 years and have been generally satisfied with the service but in recent months they have been absolutely amazing. We've had a really nasty experience with a trouble-making, rude and unreasonable tenant and Alexandra managed it... Read Full Review
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By : 'Aquila'
Services : Letting( As a Tenant )
Rent PCM : £1980
Would you recommend ? : No
Postcode : SE17
They never sent you a check-out inventory report and just steal £1400 from you for no reason, no evidence. They have promised we don't need to pay cleaning fee at the end of tenancy because it was not cleaned at all before we moved in. Their manager emailed me and told me that we ... Read Full Review
Bad. I would rather donate all the money I paid them to charity and not to them. They didn\'t do their jobs and just keep lying I have spent hundreds of hours to ask them to remove landlord\'s personal stuff and dangerous furniture that could severely harm my 1 year old baby.
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By : 'Peppe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : 1053
Can I select zero? Unfortunately I have to register another terrible experience with an estate agency. The level of the service we have received has been embarrassing and incredibly poor, and when there are so much money involved plus the fees they charge, this is even more frustrating. Initially ... Read Full Review
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Annabella
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SW11
They were not up-front and honest about their fees with us. After having lived in the flat, we were told that we had to pay over £500 for the renewal of the contract. Throughout the tenancy we were good tenants. We left the flat spotless, paid rent on the time and had a good rapport with the... Read Full Review
Extortionate. They will keep charging and charging you for even the smallest things.
By : james ticker
Sep 20, 2018Absolutely useless agency. I have emailed literally every department, multiple times and am still yet to get a response. They have been holding my deposit well past the 10 days they legally can and...
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By : 'Hanna'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
The worst letting agency I have ever come across. If you are looking for a professional, efficient, understanding and helpful letting agency, then Lauristons is not the letting agency for you and may I advice you to run the other way.. far far away. James' description in his review from the... Read Full Review
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By : 'James'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8
Review about Lauristons lettings team. While the reviews for the sales team have been very positive overall, the same cannot be said for their lettings team. Incompetence, laziness, lack of transparency, insincerity and, at times, plain rudeness, are the main things that spring to mind. The... Read Full Review
a lot of fees buried in the tenancy agreement...read carefully before signing
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Emil
By : 'The'
Services : Letting( As a Owner )
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : SW11
OUTSTANDING!!! If you want exceptional service, first class commitment and support for your all Letting needs, then ask for Mr EMIL TORRENS-WHITE whose professionalism is faultless. Your are assured of service over, above and... Read Full Review
Excellent, well earned and deserved fee
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By : 'FURIOUS'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW84
I thought Foxtons were the worst State agents in London until I met Lauristons. I will summarise my experience as a Landlord using their services: 1. Miscommunication between tenants and Landlords' needs-meaning they are only chasing the fee and don't care about both parts' needs so my relationship ... Read Full Review
Fees are really expensive considering the service
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jonny
Michael
By : 'Jeremy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW11
Absolutely fantastic service and always with a smile. Michael and Jonny could not have been more brilliant. We had the flat on the market with two other agents big Battersea estate agents previously who were more than hopeless and useless. Within a week Michael and Jonny had shown a prospective... Read Full Review
Good
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By : 'Extremely'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
As a tenant i would advise to be careful and prepared when using this agent. They will try their best to charge extortionate fees such as checkout / break clause / renewal / check in / cleans. I would recommend negotiating these costs before signing. During the tenancy it was a difficult exercise... Read Full Review
Terrible
By : Daniel Giordanelli
May 18, 2017I am sorry to hear of your disappointment with our service. I apologise if regular maintenance and more urgent property defects were not rectified in line with your expectations. The property...
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jonny
By : 'Tracey'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW11
Buying a flat with Jonny at Lauristons has been much more enjoyable than normal interaction with estate agents. He is friendly and honest and doesn't try to pull anything. He is always happy to help and quick to respond. He seemed to understand our requirements super quickly and tried his hardest... Read Full Review
standard
By : Darren Baker
Mar 13, 2017Dear Tracey, Thank you very much for your positive review of our Battersea office and in particular of your experience working with Jonny. If we can be of any further assistance, please do not...
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Emil
By : 'Jacky'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW8
My experience at Lauristons was nothing short of exceptional. Mainly due to the fact that the agent we dealt with made sure the process was as swift and smooth as he could. Emil couldn't have been more helpful, from start to finish. If he wasn't available someone else else was also there to help (I ... Read Full Review
I wish these were lower, however no different to anyone else.
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Emil
By : 'Eleanor'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : SW8
From start to finish Emil was very helpful. From the viewing to helping with any questions we had up to the point of ensuring we can get a parking permit for our new home. Thank you... Read Full Review
Are fee's ever good? Expensive as I have only ever gone private before. I do feel having extra for doing a reference was quite a lot.
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Craig
Lauren
By : 'EmmaB'
Services : Sales( As a Vendor )
Sold price : £422500
Would you recommend ? : Yes
Postcode : SW4
I chose Lauristons to sell my two-bedroom flat in Clapham SW4. On the whole the agents were friendly and helpful. I felt that the original agent was quite forward in his attempts to get me to sign with Lauriston but I was happy to go with them anyway and this didn't put me off. He worked very hard... Read Full Review
I think the contract could have made it clearer the fee structure I was signing up to. It was confusing and led to stress and a complaint.
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Julian
By : 'Pinar'
Services : Sales( As a Buyer )
Sold price : £715000
Would you recommend ? : Yes
Postcode : SW15
Julian Piku has really been amazing throughout the stressful process of trying to find and buy a place in London. Multiple attempts fell through but through his tenacity and going the extra mile to find me the perfect place within my tight timeframe, Julian finally helped me get into my new flat in ... Read Full Review
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By : 'London'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : SW11
I have both let and sold a property through Lauristons, and I have to commend Patrick Molyneux-Child on his professionalism and courteous tenacity. He took ownership of the sale when it had been left in the doldrums, and oversaw it successfully through to completion. I am very grateful to him for... Read Full Review
By : Sales Neg
Sep 25, 2015Lauristons do not value any of their staff, hence the reason out of a company of around 40 people they have 5-10 leave every month. Having worked for the company for some time I am desperately trying ...
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Jay
By : 'Rohit'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW8
Jay is an extremely proactive and solutions oriented individual. I appreciate the cost effective methods and advice he suggests to maintain our investment property so we can maximize our... Read Full Review