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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4/5, 62 Reviews
77% Recommended
50% sales valuation accuracy
50% letting valuation accuracy
100% sales fee satisfaction
67% letting fee satisfaction
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By : 'Jen'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : SM2
We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed doing were sorted, but communication could be a bit slow sometimes. Lisa who did the regular property checks was lovely and a credit to Leaders. We appreciated her honesty. The reason for the 3 stars is that we really should have been told the landlord returns regularly from overseas to stay at the property. The house was marketed as a family home and if we had known the landlord did this, we never would have rented it. The house is more like a short let property but this was kept from us and we were under the impression from them that we could stay long term. We were sent a very blunt email (which really annoyed me) 9 months into the tenancy to inform us we would have to move out. Fair enough, we were given plenty of notice but we’d only just settled in at that point & gotten used to the area. The house just didn’t feel like a home after that which is very sad. Especially when you have a young child. Leaders didn’t even offer to email or call us when new houses came on the market. We did ask and were told we’d get a call back. We never did. Looking back, it all just felt a bit ‘hotel-like’. We were told to ‘Enjoy your stay’ when we moved in which I felt sounded odd when moving into a new house. It now makes perfect sense. At the end, we were sent a ‘check-out’ list which I felt the required cleaning was very unreasonable. The house was not even professionally cleaned when we moved in but after questioning this, I was instructed to refer to the inventory and leave it in the condition it was when we moved in. Well, I couldn’t do that because we’d most likely get charged. I paid £220 for an end of tenancy clean and left the house cleaner than it originally was. What made me laugh was that this was noted down as an ‘issue’ on the check-out report. The list is also a bit outdated. ‘Cancel milk & newspapers’? Very retro! I’ll just pop back to 1992 and make sure I do that. Perhaps now we have left, Leaders can get on to the landlord about fixing the place up. Especially the roof which has big solid pieces falling off into the garden. The roofer who looked at it recently said it was very dangerous and to not let our child play outside because of it. We never heard from him again, possibly because the landlord refused. Looking back, he refused other things regarding the safety of my child. Don’t market the house as a family home then! He clearly doesn’t give a rat’s a** about his property. We heard the last time he came back to stay at the property, he left it in such a state with pizza boxes & beer bottles everywhere. A lovely surprise for the new tenants moving in the next day! We didn’t appreciate his sarcastic responses too, basically implying we didn’t understand the concept of how a hot tap works. The tap is broken...just fix it already! After that we felt it was a very, very good thing we had to move out and we found a more family friendly home direct with the landlord (who actually cares about their property!). I sincerely hope the landlord will sort that roof out before renting the house out again. And the utterly rubbish boiler! Lost count of how many repairs it needed. I will definitely not miss how disgustingly hot the upstairs got in the summer. Nothing could cool it down. Then in winter it was freezing with the heating on full blast. Something not quite right there! A little time and money can really do wonders on that house! Even Leaders have commented on how tired & dated the place is and that the landlord should fix it up for tenants who pay SO much money to live in it. You’d think we were living in it for free! Push him to do it, Leaders! Your tenants will appreciate it! Better yet, stop doing business with him. I understand it’s not your fault but this all affects your reputation too. I felt I should leave a GENUINE and HONEST review about our experience. The internet is filled with fake reviews for estate agents. Nobody would write that stuff really, come on! The deception!
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £375,000 | £2,000,000 |
| Lettings | 50% | 67% | £925 | £2,000 |
Leaders
2-4 Mulgrave Road, Sutton, Greater London
SM2 6LE
020 8642 7616
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By : 'AYA'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : No
Postcode : SM2
Renting through them in April was a terrible experience. I was very disappointed. I didn't get the professional help I needed, and it seems they might conceal things from tenants. They rushed the payment and signing of the agreement. During the viewing, they promised everything would be clean ... Read Full Review
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By : 'MRD'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : No
Postcode : SM1
Totally incompetent letting agent. they put a tenant in my property, did not check them in, failed to draw up an inventory, telling the tenant to make a video. They then charged me for preparing an inventory. They arrange estimates and charged me for the estimates from their own over priced... Read Full Review
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Michael
By : 'Sandra'
Services : Letting( As a Owner )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : SM2
Very pleased with the service I received from Leaders Sutton marketing my property and re-letting it in a short space of time. Michael and the team have been highly professional and thorough, offering advice when I needed it and making the whole process a smooth one. Thank you... Read Full Review
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Ella
By : 'Gary'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SM3
Leaders have been very professional from the initial valuation to the sale. Ella has managed the whole process with help from her colleagues, making it transparent to us. If you want a hassle free sale the I would recommend... Read Full Review
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Michael
By : 'YZ'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM5
Michael is reliable, helpful, easy to talk to. The whole team at Sutton & head office work hard and... Read Full Review
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Majella
Jackie
By : 'Khurum'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM2
We rented a house for 5 years with leaders. They changed the property manager 10 times! The property had no working showers, required repair and had several issues from day 1. They kept telling us that the landlord in Iran was terrible and they couldn’t do much about it! We had to leave... Read Full Review
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By : 'Carrie'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £375000
Would you recommend ? : No
Postcode : CR4
We placed an offer on a house with leaders. They stated they couldn't tell us any offers of the other parties which were involved and so had to bid blind. However another party were more favourable however were in a chain which we were not. The agents were never interested in our offers and... Read Full Review
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By : 'benedict'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : SM2
ioni have taken a leaders rental agreement through leaders estate agents in Sutton surrey two years back was compulsory to take landlord tenants contents insurance which was arranged by Helburns jersey now trading as bode insurance solutions ltd policy underwritten by Trafalgar insurance both... Read Full Review
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By : 'Jen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM2
We rented a house through Leaders for 18 months and generally had a good experience with them. Any repairs that needed doing were sorted, but communication could be a bit slow sometimes. Lisa who did the regular property checks was lovely and a credit to Leaders. We appreciated her honesty. The... Read Full Review
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Dylan
By : 'Na'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £2000000
Would you recommend ? : No
Postcode : SM
Unreliable guy and story teller, the whole staff being unreliable and promising to call back and nothing happened for weeks. Dylan will be optimistic and will be knowable but will promise to call back and that will never happen. Other agents will lie to you too. Horrible... Read Full Review
Na
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Michael
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM3
Michael was always easy to speak to, very reliable and extremely helpful. He went an extra mile to help us to find the property we... Read Full Review
Very good
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Christine
By : 'KB'
Services : Letting( As a Tenant )
Rent PCM : £1725
Would you recommend ? : No
Postcode : SM2
Disgraceful company. We were tenants for over 6 years managed by Leaders, more importantly, Christine Reed of Leaders Sutton branch. We paid 6 months rent in advance twice a year, on time, everytime. We were never a problem. We treated the house like our own. 6 years on, we finally saved for our... Read Full Review
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Deborah
Majella
By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM
Leaders, are comfortably the worst property agent I have ever dealt with. They do nothing for their agent fees, to the point they try to get landlords/tenants to do the work they should be doing and they never complete anything regarding problems you may face. They ignore communications, aren't... Read Full Review
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By : 'LBFG'
Services : Letting( As a Owner )
Rent PCM : £1700
Would you recommend ? : No
Postcode : SM4
Leaders in Sutton, Surrey do not look after their landlords, especially after Jacqui left. They were unable to tell if the tenants were subletting after multiple inspections although only it took me a few moments my one visit (by looking at the mail). They were very unsupportive when I decided to ... Read Full Review
By : andrew
Jan 16, 2016I have fortunately only paid an admin fee to leaders spent 3 hours on and off the phone to their useless staff who couldn't even check on their system wether they had received my contract for the...
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Jackie
By : 'milo'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM1
In my recent experience I found their staff rude and unprofessional. This is possibly not true for all of them but the experience I had with Jackie (the manager there I think) and a few others brought me here in a really bad mood. Apart from having no manners at all, this employee was getting... Read Full Review
Get proper training about treating customers. Get some essential human communication skills and politeness.
By : JAY
Aug 9, 2018I agree that Leaders In SUTTON are the WORST AGENTS. THE SALES manager Jones has got MENTAL PROBLEMS and CUTS HIS CLIENTS KEYS FOR HIMSELF SO HE CAN USE HIS CLIENTS PROPERTY FOR HIMSELF. TOTALLY...
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Michael
By : 'Miller'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM6
Michael was a delight, always happy to help and even went the extra mile when we were in danger of losing the house thanks to the incredibly fast moving current climate he made sure we were looked after by all. Always returned calls, allowed our whims and answered all questions accurately. Could ... Read Full Review
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Michael
Julie
By : 'Sam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SM1
I was very pleased to use Leaders Sutton as they were so efficient in helping me find a property, moved in and in such short notice. Michael was so professional and kept us informed of how far into the process we were. Michael was also very efficient with preparing the paperwork and having all... Read Full Review
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By : 'Stewart'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM1
Fast, Effective, Polite and Professional. I continue to use Leaders due to their excellent service and particularly because of my positive experience and dealings with Majella in property management. No question is left unanswered, she communicates exceptionally well with me and it feels like ... Read Full Review
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By : 'JusMe'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SM1
I had rented a beautiful apartment from Leaders Letting agency at Sutton for years. From the very first interaction, the dealings with the Leaders was very uncomfortable as they are very rude and unprofessional in their dealings, they just make you feel that you are a tenant so you are at their... Read Full Review
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Christine
By : 'Anne'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SM2
I have been using Leaders in Sutton to look after my property for the past 14 years and during that time I have had complete peace of mind. Leaders have made sure that my property has never been empty for more than a month between tenancies and, because they thoroughly vet every prospective... Read Full Review
