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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 120 Reviews
97% Recommended
81% sales valuation accuracy
88% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
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By : 'Helen'
Services : Letting(As a Owner)
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW10
I have recently rented out my flat through Carter Jonas. The process went smoothly and I am very happy with their service. They were all professional and friendly. I have no hesitation in recommending them.
COMPLAINTS PROCEDURE
FOR MATTERS RELATING TO LETTINGS OR RESIDENTIAL SALES
Carter Jonas is committed to providing a professional service to all clients and customers and if something goes
wrong we need to know about it.
If you have a complaint that you have been unable to resolve satisfactorily with your local Carter Jonas office
please write to us giving as much detail as possible.
By email to complaints@carterjonas.co.uk
Or/
By post to Carter Jonas Compliance, 51 Northbrook Street, Newbury. RG18 9QT
We will always endeavour to deal with any complaint as quickly as possible however you should be aware that we
have up to eight weeks to consider the matter. If we have not resolved it within this time you may refer your
complaint to the Property Ombudsman, details below.
So that you know what to expect we have summarised the typical stages of reviewing a complaint.
Acknowledgement ? You will receive an acknowledgement that we have received your complaint
within 3 working days.
Investigation ? We will investigate the circumstances of your complaint and discuss with the
local Office where appropriate.
Findings ? We will provide a written summary of our findings within 15 working days of
sending you the acknowledgement letter.
Review ? If you wish to comment or request a further review you should contact us
again.
Final response ? We will then have 15 working days to complete our review at which time we
will send you a final written viewpoint on the matter.
If you are dissatisfied with this conclusion or any aspect of our handling of your complaint you may refer it to The
Property Ombudsman (TPOS) to request an independent review. Such a referral must be made within 12 months
of our final review letter.
You may write to The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire. SP1 2BP
(www.tpos.co.uk). Our registration number with TPOS is R00346.
Last updated at 1/25/2018, 7:53:03 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 81% | 98% | £0 | £0 |
| Lettings | 88% | 98% | £950 | £3,750 |
Carter Jonas
70 White Hart Lane, London, Greater London
SW13 0PZ
020 8741 7400
Share On :
Pauline
By : 'Balazs'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW10
Positive experience, good costumer service. They are helpful from the beginning to the last check out. I can recommend this... Read Full Review
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By : 'elena'
Services : Letting( As a Owner )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : TW10
Have been with Carter Jonas for four years . When it came to finding the new Tenants this time everything was done very quickly and efficiently. Would recommend them to friends who will want to rent their properties out. Staff is always very nice and when necessary... Read Full Review
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Pauline
Michelle
By : 'Panayot'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW10
Pauline and Michelle have been outstanding throughout the process of renting an apartment, including showing us the properties, communicating with the landlord and negotiating the conditions on our behalf. We would not hesitate to use Carter Jonas... Read Full Review
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Pauline
By : 'Paul'
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW13
Pauline and her team have been outstanding through out my tenancy. I would not hesitate to use Carter Jonas again or recommend... Read Full Review
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Pauline
By : 'Jonathan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW13
Lovely and helpful experience. Very communicative and got me settled in in no time. The letting process was very fast and... Read Full Review
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By : 'David'
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : KT2
Carter Jonas have managed the letting of my house continuously since 2012. the service I have received during this time has been of an excellent standard, with any maintenance issues always being dealt with very promptly and comprehensive "property condition" reports being provided... Read Full Review
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Charlotte
By : 'Jenny'
Services : Letting( As a Owner )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : TW10
I am now selling my maisonette in Ham, Richmond after 10 years or so of letting through Carter Jonas. I have had a very good service from them over this time and would not hesitate to recommend them to others. The staff are all extremely friendly and helpful. The result in part of good management... Read Full Review
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By : 'Helen'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW10
I have recently rented out my flat through Carter Jonas. The process went smoothly and I am very happy with their service. They were all professional and friendly. I have no hesitation in recommending... Read Full Review
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By : 'Susan'
Services : Letting( As a Tenant )
Rent PCM : £1495
Would you recommend ? : Yes
Postcode : TW10
From my very first interaction with the team to having now been a tenant at the property they manage for almost a year the service I have had has been faultless. Whether a general query or a genuine emergency they've been fantastic. Prompt, friendly and always able to find a solution.... Read Full Review
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Maria
debbie
By : 'Tim'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW13
A pleasure to write a review as I find Dealing with some agents a pain but with Maria at Carta Jonas makes she has a sensible head on her and always happy to help, she's quick to respond to tenants requests thank you Maria for your help over the past... Read Full Review
Good
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Maria
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : SW13
Sadly I have to move flat and the new flat is with another agent as the landlord is moving back in. Thanks so much Carter Jonas, in particular Maria, for all your help over the past 10 years. Maria has made sure my life as a tenant has been made much easier. For anyone looking to rent from an... Read Full Review
Good
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Pauline
Charlotte
By : 'Marc'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW13
I am once again very grateful to Pauline and Charlotte at Carte Jonas for guiding me through my latest move. This is the second time they have done so and I whole-heartedly recommend their services. On both occasions they were always patient, responsive and very knowledgable about the market. I... Read Full Review
Good
Share On :
debbie
Pauline
By : 'P'
Services : Letting( As a Tenant )
Rent PCM : £2230
Would you recommend ? : Yes
Postcode : SW13
I have rented through this agent several times and they have always been friendly and helpful,I would use them... Read Full Review
Good
Share On :
debbie
Pauline
By : 'Ham'
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : TW10
We have used them to manage the letting of our property for several years. Their service is proactive, responsive and reliable. We deal mostly with Pauline Tierney and Debbie Young and both are helfpul and... Read Full Review
Reasonable
Share On :
Maria
Kathryn
By : 'Tim'
Services : Letting( As a Owner )
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : SW15
I have had wonderful personal service always - for 25 years! Very straightforward and get the job done. They find lovely... Read Full Review
Good
Share On :
debbie
Maria
By : 'Simon'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW13
11 years of excellent service. Very helpful team, and always willing to go out of their way. Would highly... Read Full Review
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Charlotte
debbie
By : 'Jacqueline'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : TW10
My property has been looked after this agency for many years now. The staff members have always been very efficient and extremely... Read Full Review
Exceptable
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Maria
Deborah
By : 'Laurence'
Services : Letting( As a Owner )
Rent PCM : £1245
Would you recommend ? : Yes
Postcode : TW10
I live in Asia, so I needed a full management service for my house in outer London, and Carter Jonas do that perfectly, for a reasonable fee. Their staff really take care of my property (and the tenant), meaning that I don't need to worry about anything. They are proactive about fixing... Read Full Review
Good. For a full managed letting service, their fees are average, but their service goes beyond other agents.
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By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW15
I can think of nothing that could possibly be improved upon in the service I have received at the hands of Carter Jonas, Barnes. The entire staff are always cheerful, interested and efficient in the... Read Full Review
Absolutely fair
Share On :
debbie
Deborah
By : 'Robert'
Services : Property Management
Would you recommend ? : Yes
Postcode : SW13
Over the course of our tennancu we've had leaking pipe in our kitchen, a blocked drain under the house and a problem with the oven. Each time the appropriate workman was organised and the problem solved within 24hrs. Very easy to deal with, quick and... Read Full Review