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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.8/5, 22 Reviews
73% Recommended
73% sales valuation accuracy
86% letting valuation accuracy
100% sales fee satisfaction
75% letting fee satisfaction
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By : 'G'
Services : Letting(As a Tenant)
Would you recommend ? : No
I am very disappointed in Eden Harper as I had a feeling that this agency is different and do care about their tenants. How wrong I was. The checkout came and we were stabbed in the back without any hesitation. Me and my husband were a tenant for 6 months renting a disgusting and depressing dark flat in a very very dodgy area which we only rented as nothing else was available at the time when we had to move. When I went for the viewing the agent assured me that the flat and garden will be cleaned before we move in but of course nothing was cleaned. The flat was filthy and the garden was a jungle. I waited for the check in report to come through to see if they included everything or not. Of course they didn't, the inventory was very vague and did not include the important bits like the flat has not been cleaned FOR MONTHS, dust and dirt everywhere, urine on the toilet seat, windows full of dirt and bugs etc etc so I immediately emailed the photos and extra notes to the agency. They didn't apologies or offered to arrange cleaning or anything and expected us to clean the whole flat and garden, which we did..so basically saved the landlord around 200-300£ in cleaning bill. I kept telling the agent to put my complain letters and photos into my file as I don't want this to be a problem when we move out and she assured me that they will and we should not worry about it as we just have to leave the flat in the same condition we received it...Silly me believed her and now they demand 90£ from us because they claim that the fat is dirty and they need the money for the cleaning bill. I could not believe my eyes when I saw the check out report! It contained all the details and faults I TOLD THEM ABOUT when we moved in and they missed out from the check in inventory so basically they try to blame us for the things that were there before they just left them out from the inventory! Unbelievable! Addition to that the clerk claimed things like "the dishwasher is dirty needs cleaning" wE did not even use the dishwasher not once, how can it be dirty..or "the carpet has furniture marks on it" well of course it does, there was a bed there for 6 months what the hell do you expect? After I saw all this I understood what was going on! They try to force money out of the tenants by not doing the check in report properly but this time they won't win as I have all the photos and complain emails I sent to prove that the things they claim for was not caused by us and was like that BEFORE we moved in so they have no right to claim from us! We did not breach the agreement because we did clean the flat before we moved out, did not damage or break anything in fact we left the flat and garden in a much better condition than we have received it. They should be thankful to us for cleaning and leaving the flat in excellent condition, something they ignored and failed to do before we moved in and not demanding money from us! Shocking!!!
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 73% | 100% | £450,000 | £450,000 |
| Lettings | 86% | 75% | £650 | £2,500 |
Eden Harper
64 Battersea Park Road, London, Greater London
SW11 4JP
020 7720 1116, 020 7720 3200
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Cc'
Services : Letting( Property Management )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : SW11
Eden Harper get a 5 star mark both in renting and sales department a real professional team!!! Highly... Read Full Review
By : Richard Symes
Jan 10, 2024Thank you CC for your kind words, much appreciated. We're delighted you've had such a positive...
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Tyra
Barbara
By : 'Oscar'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : SW11
This was my first sale and the team from Eden Harper were always friendly, polite and very helpful. My process was a bit slow due to the involvement of a Housing Association but Patrick was always very supportive and it was on top of things. Tyra and Barbara helped as well with showing the property ... Read Full Review
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Vicki
Emma
By : 'Levs'
Services : Letting( As a Tenant )
Rent PCM : £1360
Would you recommend ? : Yes
Postcode : SW11
Had a pleasure of rent a lovely flat in Battersea since 2012 up until late 2020. Had a beautiful experience through all of the years, very responsive agency, very responsive landlord. Everything was a hassle free and quick to response/resolve. Vicki, Emma and the rest of the team were very... Read Full Review
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By : 'Rory'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW2
Will rob take money out of and ignore tenants. Charged us £40 for a light bulb-the only damage incurred to our flat- and went out of their way to be difficult- not responding to emails or processing our deposit refund. Had to go to a solicitors, then appeal it to get our deposit back.... Read Full Review
By : Richard Symes, Director
Nov 25, 2020Dear Rory - it's very disappointing to see you have left such a negative review, particularly when it's such a misleading version of the truth. And to go as far as labelling us as robbers is...
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By : 'Alyona'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
My partner and I have recently moved houses with the help of Eden Harper in Battersea. The whole process was very smooth from the start of arranging viewings of the properties up to the moving in date. As we all know moving houses can be stressful and our agent Adriana, has been a great support,... Read Full Review
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Vicki
Roshan
By : 'Jonathan'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : SW11
Very good experience of a rental tenancy with Eden Harper. From start to finish the agency were professional, courteous and fair. They dealt with any concerns quickly and ensured our thoughts were shared with the landlord and always shared feedback both ways. Would recommend the team at the... Read Full Review
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By : 'Great'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW11
I have been a client for over 12 years and have bought, sold and rented through them. I have no hesitation in recommending... Read Full Review
Fair
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By : 'N/A'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE1
We put a holding deposit down on a flat and sent a large sum of £500 to the bank account on the form we were given which stated that this money would reserve the property for us. We spoke multiple times with the estate agent who said that she would be in touch the next day. We then found out... Read Full Review
BAD BAD BAD
By : Richard Symes
Jan 10, 2019We're sorry you lost out on this property but your version of events is simply not true. We always treat tenants fairly and we're fully aware of our duty of care towards them. We refute your comments ...
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Roshan
Emma
By : 'Amy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW8
Their fee is competitive, they found tennants quickly, they have dealt with contractors when needed relieving me of all... Read Full Review
Good
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By : 'Dan'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PR1
Great company to deal with! Claire is extremely efficient and always a pleasure to speak with. I can recommend without a... Read Full Review
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Emma
By : 'Very'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
I rented a flat via Eden & Harper, they are very friendly and helpful. Especially Emma has been so kind, easy to talk to and very... Read Full Review
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By : 'Martha'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW2
I have rented my flat through Eden Harper for 9 years. They have consistently been reliable, trustworthy, attentive and efficient. All the staff are lovely to deal with and have found new tenants with almost no gap when old tenants have left. They keep my flat in excellent condition and have strong ... Read Full Review
Within the normal range and definitely value for money!
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Roshan
By : 'Bart'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW11
Eden Harper have always been there for us, extremely responsive and always ready to help! Roshan, our property manager, is always friendly and makes sure any issues in the flat are sorted as soon as possible and with no... Read Full Review
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By : 'Fedia'
Services : Conveyancing
Would you recommend ? : Yes
Postcode : N/A
I have worked with Richard and Adriana at Eden Harper and both provide a very high standard of service. They are prompt in dealing with any queries we may have and go the extra mile to ensure that the transactions run as smoothly as... Read Full Review
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By : 'Diane'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW11
I have been a client of Eden Harper for over 10 years and in that time have always received great service from Claire Goldsmith and the rest of the team. Any arising issues are always dealt with swiftly and with the utmost... Read Full Review
I believe the fees are in line with fees paid at other agencies
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Krisztina
By : 'Malcolm'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW11
Good agent, helpful and easy to deal with. They know their stuff too so we always felt in good... Read Full Review
Had 4 quotes, these were the best value
By : Richard
Mar 13, 2018Always good to see such positive feedback Malcolm, many...
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By : 'Suzannah'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : Yes
Postcode : SW11
Eden Harper had a friendly, helpful attitude and were straightforward to deal with. I'd use them again and would recommend them to... Read Full Review
Fees are on the high side but in line with other London agents.
By : Richard
Mar 12, 2018Thank you for your review Suzannah, very pleased you had a good experience with us. Re the fees we're always interested in feedback and we do ensure they're lower than most of our...
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By : 'Noe'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : SW11
Would give zero if I could. Do not fix anything, window was broken before we moved in, no action taken for 12 months. Do not provide 24 hours notice before inspections or viewings near end of tenancy. Charge extortionate fees to provide reference for next landlord. An all round disgrace, avoid... Read Full Review
Bad
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Vicki
By : 'Nope'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
I feel that this company neither cares for the tenant or the landlord. I lived there for in all 2.5 years due to not wanting to pay more agency costs to move again and was let down on numerous occasions. On moving in I was informed that there was to be a raise in rent cost within 10 days, they... Read Full Review
They could have responded to issues with the property, had a basic grasp of customer service and property law
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By : 'G'
Services : Letting( As a Tenant )
Would you recommend ? : No
I am very disappointed in Eden Harper as I had a feeling that this agency is different and do care about their tenants. How wrong I was. The checkout came and we were stabbed in the back without any hesitation. Me and my husband were a tenant for 6 months renting a disgusting and depressing dark... Read Full Review