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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
2.4/5, 82 Reviews
39% Recommended
74% sales valuation accuracy
67% letting valuation accuracy
100% sales fee satisfaction
63% letting fee satisfaction
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By : 'AAAAA'
Services : Letting(As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : M15
Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE. Move in - When I moved into this flat, not only was it not professionally cleaned as promised, it was actually dirty in many areas. The sofas especially were disgusting. To add to this, they insisted on my paying for a professional clean at the end of the tenancy despite verbally agreeing that this could be waived earlier on in the process. If you do use Belvoir, get them to write everything down!! Inventory – The opening inventory filled out by a member of Belvoir staff was wrong on more than 20 counts. For example, not only was the number of fire/smoke alarms reported incorrectly, they were also reported as working (they were not.) The bed was broken, the wardrobe mirror was smashed, heating/radiators were reported as non-functional, the boiler was reported as un-tested (see later), a chair was broken, the walls were covered in marks, the bathroom extractor fan didn't (and still doesn't) work, a lamp was smashed, the fridge trays shattered and the carpets stained. I have sincere doubts that the person filling out the inventory even set foot in the flat. When I questioned them on this, they said that it was the guy who was doing the inventory’s last day and so he might not have been that bothered. Then to add insult to injury they didn’t even read the inventory when I was checking out, and tried to charge me for a bunch of stuff that was listed as already broken. Maintenance issues - Generally, Belvoir has taken the longest of any estate agents I have been with to resolve maintenance queries and issues, additionally, on more than one occasion contractors were sent into my flat without any prior notification to myself. I’d often find out someone had been let into my home well after it had actually happened. The boiler - My issues with the boiler/water heater were reported on the first week of my tenancy. It plainly wasn’t functioning properly and barely held any hot water. About a year into the tenancy we returned from a trip away to find that in our absence, the heater had leaked all over the utility and down into the floor below us, resulting in building management having to turn off our water. This brings the irresponsibility of not having checked the device on our move in into further question The flooring - One issue given rise to by the above boiler problem was that many of the wood flooring panels had a lot of water underneath, causing many to rise up and crack. This problem was reported on the same day (9th July 2018) and remained unrepaired when we left the flat a full year later. The flooring was completely cracked and coming up in several areas, I reported this on multiple occasions and never heard anything back. Communication – Communicating with Belvoir is a nightmare, they can’t keep their staff so you talk to a different person every month, there’s no point emailing as they claim the inbox is too full to ever find anything and calling is pot luck whether you get someone or not, they usually just say the person you need is on the phone and then you rarely get a call back. I have to work to pay the (not inconsiderable) rent, contacting my letting agency should not feel like a part time job on top of this. LANDLORDS – Just as a note for landlords, I was present for several viewings on the property as I was preparing to leave, the agent sent alongside prospective tenants effectively just opened the door and let the tenants wander around. No effort was made to guide them, no effort was made to sell the property and the agent didn’t know anything about the property when questioned. In the end I felt so bad for the prospective tenants that on a couple of occasions I took them around myself! For the fees that I can imagine they charge, I’d expect better. To be honest, there’s probably more that I’ve forgotten but I think I can consider my point made. Belvoir Manchester Central needs to have a serious look at itself!
By : Sanjay Unbaba
Nov 13, 2019So what, get over it.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 74% | 100% | £145,000 | £145,000 |
| Lettings | 67% | 63% | £350 | £1,500 |
Belvoir
69 The Arches Whitworth Street West, Manchester, Greater Manchester
M1 5WQ
0161 236 4441
No procedure set.
Last updated at 3/29/2016, 7:13:38 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Julie.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M3
If I could give 0 stars I would. Please stay clear of this so-called "agency", which will consistently ignore your important maintenance issues, be extremely disorganised and condescending over the phone, and ask for rent increases out of the blue. Having ended our tenancy well over... Read Full Review
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By : 'Ali'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15
I would like to give it 0 start but it looks like 1 star is the lowest. It is a scam. We have 2 properties under their management, one has left leaking for 1 year without letting us know. when we tried to move away from them, they refused to return our tenant's deposit and refused to return... Read Full Review
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By : 'Gray'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M4
Where do you begin with Belvoir? Probably the WORST and most dodgey ass letting agency you could ever sign up with. I moved into a home half broken; shower handle busted, door handles broken, window blinds installed badly and a front door that does not open. These guys will do anything to avoid... Read Full Review
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By : 'Steve'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £145000
Would you recommend ? : No
Postcode : M6
Horrible people, I went all the way across Manchester and they didn't show. The office didn't take my call and didn't return... Read Full Review
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By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M21
One of the most stressful experiences of my life. Started to move some of my belongings into the property after receiving the keys (had a cross over of paying for 2 properties for a week as is the case with some of these agents). Property was filthy so contacted to inform I had at stared to move... Read Full Review
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Tabriz
By : 'Satish'
Services : Letting( Property Management )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : M5
I thank Belvoir maintenance team for organising essential maintenance work done promptly and for provide pictures of stages of work carried out. Very much... Read Full Review
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Tabriz
By : 'Irfan'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M14
I have been living in a property managed by belvoir for more than 2 years and have been pleasantly surprised at the great customer service they provide. The agents are really helpful in getting you competitively priced properties and being to the point and... Read Full Review
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Tabriz
By : 'lucia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M3
I have been dealing with Belvoir agency for almost 1 year and half. I had a great experience thanks to Tab Taj. He has been just amazing. He is professional and always helpful. He managed to solve all my queries in the best way and in the shortest time possible. thank you for your... Read Full Review
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By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M1
Consistently unprofessional. Terrible phone manner. Other Belvoir Franchises admit to being embarrassed by their poor customer care. Feels like a group of friends set up an estate agents for a laugh. Every encounter with them is painfully incompetent, I wish I had listened to advice and not used... Read Full Review
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By : 'AAAAA'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : M15
Oh boy, where do I start with these guys?? For a short version of the below, simply read – DO NOT USE THIS AGENCY UNLESS YOU HAVE NO OTHER CHOICE. Move in - When I moved into this flat, not only was it not professionally cleaned as promised, it was actually dirty in many areas. The... Read Full Review
By : Sanjay Unbaba
Nov 13, 2019So what, get over...
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By : 'Shouvik'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : M5
Worst Letting agent!! Beware of falling in trap. They will rip you off. I had a 2 yr stay in one of their properties and in 2 yrs they did not attend to a single maintenance issue properly. Hardly paid any care to tenant's problem. Their properties have very cheap quality furnishings and... Read Full Review
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Natalie
Tabriz
By : 'Joseph'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : M5
This letting agent is by far the worst company I have had the misfortune of dealing with. We should have realised we were in for a bad experience when we first viewed the flat. The person showing the property turned up without any of the keys and left us and another viewer standing around for half... Read Full Review
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By : 'Unhappy'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : No
Postcode : M3
Terrible experience letting flat in Manchester. Poor communication while trying to arrange viewing. Extremely poor response to issues/repairs in flat, had to call and email repeatedly. Extortionate deposit reductions at end of tenancy for lightbulbs and smoke alarm battery, and cleaning... Read Full Review
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By : 'JJ'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : M1
I have a 1 year AST with Belvoir which comes to an end on the 2nd of September 2019. I have made 3 - 4 requests per month for an issue with the property having no lights in the bathroom and no window, so potentially quite dangerous. Also other facilities within the apartment block are not ... Read Full Review
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By : 'Movedout'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M3
No regard for customer concerns, unwilling to enter into negotiations, won't contact you about returning your deposit for months after you leave and you will not be able to dispute through TDS as they will add on a punitive charge of £120, far more than the amount in dispute in the first... Read Full Review
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By : 'Chiara'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M13
I used this agent property I wouldn't advice it to anyone. I asked them several times to provide me the inventory and to protect my deposit in the protective scheme. They have never done it and they keep lying to me. Absolutely rubbish, they are incredible slow. They received my references... Read Full Review
Rubbish
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By : 'Ali'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15
This agent shaz khan is bad. Keep asking the landlord for money constantly, then never respond to our requests. Don't even have the courtesy to email back or call back. I am really not sure how this company has any positive feedback at all, I just can't stop myself thinking that those... Read Full Review
12.5%. + LOADS of hidden charges. Not worth a penny.
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By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15
I bought a property at the same time with another family member via Belvoir, and put our property under their management. However they can't even split our statements properly which caused us some taxation issue. Then one of the property had been void for over a year without noticing us, and... Read Full Review
12.5%. Not value for money.
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Kash
By : 'Morris'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M15
My property became totally unrentable after putting it under their management for 1.5 years because of water leakage. They didn't even notice the problem until I asked them why the property has been vacant for almost 1 year. At the end, I was forced to sell my property to stop loss. The best... Read Full Review
12.5%, which I can hardly justify by their performance.
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By : 'Lauren'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M5
In line with the majority of online reviewers, I found staff at Belvoir Central Manchester throughout my tenancy to be disingenuous, apathetic and negligent. Perhaps they were untrained, or lacking the capacity to begin with; or felt they could behave like this, simply because I was young, female... Read Full Review
