The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry
Loading...
4.2/5, 95 Reviews
82% Recommended
75% sales valuation accuracy
80% letting valuation accuracy
91% sales fee satisfaction
80% letting fee satisfaction
Ryan
By : 'lauren'
Services : Sales(As a Buyer)
Sold price : £340000
Would you recommend ? : Yes
Postcode : E15
Ryan has always been on time to the viewings and easily reachable. He has always gotten back to me in a timely fashion with any questions I had. Found him really kind and friendly.
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 75% | 91% | £250,000 | £415,000 |
Lettings | 80% | 80% | £1,100 | £2,500 |
Keatons
152-154 The Grove, London, Greater London
E15 1NS
020 8534 7788
<p><strong>Keatons Customer Complaints Procedure</strong></p>
<p>If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.</p>
<p>The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.</p>
<p>If you remain dissatisfied with the result of the internal investigation, please email <a href="mailto:headoffice@keatons.com">headoffice@keatons.com</a>. You will receive an acknowledgment email and your complaint will be reviewed.</p>
<p>A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.</p>
<p>In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. <a href="http://www.tpos.co.uk">www.tpos.co.uk</a></p>
Last updated at 2/22/2018, 9:31:13 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
keeley
By : 'Marharyta'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E15
Keatons - real professionals! It was a pleasure to communicate with agency Keatons. An all round excellent service...highly professional, efficient,friendly....a very positive experience dealing with this company, made the whole process in fact enjoyable. Many thanks to Keeley and all the team... Read Full Review
keeley
By : 'Jenny'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E20
The services provided by Keatons were very professional, they kept following-up with me every step of the way. They never hesitated to answer any of my questions and directly booked a viewing to the property at my convenience. Keeley Shaw was very responsive and resourceful during the entire... Read Full Review
Laura
By : 'Max'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E15
Amazing experience, agent Lauren was friendly and helped us a lot. Thank you Keatons for being professional and patient. Would highly recoment to consider Keatons as your... Read Full Review
Krissie
By : 'Radoslaw'
Services : Letting( As a Tenant )
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : E15
Very professional services never have any issues always a very helpful I Tenant over 12 years in my opinion best estate agency, in the market. Thank you Krissie for the sort out all problems day by... Read Full Review
Hayley
By : 'Daniel'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : E8
I had some major issues when I moved into my flat (honestly too numerous to list), but Hayley was an absolute rockstar. She patiently and empathetically listened to all my concerns, and managed all the different parties involved (previously I had been discussing the problems with 3-4 different... Read Full Review
By : 'Andrew'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : N16
I've emailed, called unanswered and left messages all week and still have not heard back. Matches my experience when last talking to then 5 years ago. Come across as very... Read Full Review
By : 'Dale'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : E15
First of all I did arrange a viewing and been asked to anticipate the appointment 15 minutes earlier, then the agent, Alex, showed up 20 minutes late. The agent refused to let us know the flexibility of the landlord regarding the rent unless we paid the deposit, due to the agency's policies, ... Read Full Review
keeley
By : 'Arindam'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E15
Really responsive and professional Agency. Keeley is super dedicated and committed. She has responded even during her off working hours and that too pretty quickly. Overall professionalism at its best. Keatons highly... Read Full Review
Keeley
By : 'Graham'
Services : Sales( As a Vendor )
Sold price : £270000
Would you recommend ? : Yes
Postcode : E15
I would like send a review of your staff member Keeley Shaw. Recently she helped me recover some valuable books which were sent to the wrong address (a property you sold for me in 2005) She very kindly contacted the current owner who dropped the books into the office. Keeley then took the trouble... Read Full Review
shani
By : 'Menaka'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : E15
I have recently moved into a property managed by Keatons and have had a great experience so far. Shani was very helpful and prompt with replying to my emails throughout the whole process. I found the whole process quite smooth and they kept me updated with regards to the referencing etc. They have... Read Full Review
Abhijit
By : 'Charlie'
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E5
Keatons have been persistent and patient with us during the renewal of our tenancy during a difficult and uncertain time. Abhijit it has dealt with things in a polite and timely... Read Full Review
Ryan
By : 'Jessica'
Services : Sales( As a Buyer )
Sold price : £319000
Would you recommend ? : Yes
Postcode : E7
I couldn't have wished for a better experience of getting an offer accepted for my first flat! First impressions count and from the off Ryan was patient, professional, supportive and super friendly. Throughout our comms. and during the viewing he came across as honest, trustworthy and... Read Full Review
shani
By : 'Rachel'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : N1
Consistently Great. Shani and her team are great to work with. We feel informed and updated at all times. When anything needs attending to on behalf of ourselves or our tenants we are offered advice and options. Excellent communication and follow up. We know our home and out tenants are in... Read Full Review
shani
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E6
From the beginning my experience with Keatons has been excellent. I was helped by Shani Pinnock. Shani was really helpful and supportive, she listened to all my questions, and answered everything. The rental application was straightforward and the property I have now moved in to is perfect.... Read Full Review
shani
By : 'Pietro'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E15
Shani was really helpful and patient through the whole process! Connected us to the previous tenants when necessary and answered all the questions we had, having to move under these unusual circumstances. Highly recommend this... Read Full Review
Ryan
By : 'Johanna'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E15
Best estate agents I came across by far- super helpful and generally much more informed than others in the... Read Full Review
Will
By : 'Renata'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11
We've had a great experience with Will Jasper. Unlike other agents, we didn't feel pressured by Will to book a second viewing or make an offer on the house. Will is friendly, helpful and answered all of our questions very quickly which led to our offer being accepted on the house.... Read Full Review
max
Will
By : 'David'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E15
We've been looking in the Stratford and Forest Gate area, and Will has taken me on a few viewings and got to know exactly what we are looking for. Unfortunately we lost an ideal house to someone who could move to exchange quicker, but Will then got us in early to see a very similar house in... Read Full Review
Ryan
By : 'Paul'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E15
Ryan has been super around the purchase of our new house. He has gone above and beyond when another agency had the listing and was still showing it to potential buyers when we had already sale agreed. Thank... Read Full Review
Ryan
By : 'lauren'
Services : Sales( As a Buyer )
Sold price : £340000
Would you recommend ? : Yes
Postcode : E15
Ryan has always been on time to the viewings and easily reachable. He has always gotten back to me in a timely fashion with any questions I had. Found him really kind and... Read Full Review