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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 116 Reviews
92% Recommended
95% sales valuation accuracy
95% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
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Yujin
By : 'Jayson'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : SE8
He is definitely the best! He made the whole process easy and convenient. He is very approachable and he replies to queries and questions even after office hours! The whole process was handles in an efficient, timely and professional manner. Knowing the difficulty brought about by this pandemic, he made the whole process quick and easy. What an excellent job! Thank you yujin!
Ernest Brooks International
189 Marsh Wall, London, Greater London
E14 9SH
0203 621 8881
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 22 | 0 | 32 | 3 | 19 | 0 | 34 | 4 | 0 | 2 |
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £173,000 | £2,185,000 |
| Lettings | 95% | 98% | £1,150 | £3,150 |
The Ernest-Brooks complaints procedure has been structured to ensure that any concerns are dealt with as quickly and efficiently as possible. In the unlikely event that you are not happy about any aspect of our work, we will do our utmost to resolve the issue quickly. To ensure that we are able to resolve your complaint to your complete satisfaction, please follow these steps: Step One: Speak to your broker or manager At every stage of our work, we do everything with in our power to meet your needs as our client. Yet we also understand that sometimes things may not go exactly to plan. If this happens, we ask that you speak to your broker or manager to try and resolve the matter informally. If you and your broker/manager cannot agree on a way forward, please go on to Step Two. Step Two: Alert the director of the relevant department Please contact: HR@ernest-brooks.com We will acknowledge your complaint by email within 24 hours. We will then conduct a thorough investigation of the matter at hand. A director will send you a written resolution within 14 working days. This will express our final view on the matter, and will include any offer that we wish to make. If you are not happy with our final decision, you may move on to Step Three. Step Three: Refer your complaint to the Property Ombudsman You must follow our in-house complaints process before taking the matter any further. If you would like to escalate your complaint after we have made our final decision, you may refer the matter to the Property Ombudsman. To do this, download the complaints form by following the link below: https://www.tpos.co.uk/consumers/completing-the-complaints-form
Last updated at 9/21/2018, 10:48:37 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'Antonio'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : E14
Disgusting experience with Ernest-Brooks. DO NOT be misled by their other reviews. I mentioned multiple times before and after signing the lease requesting proper cleaning of the carpets. The carpet was in gruesome condition with pubic hair everywhere, the hardwood floor had dust & nail ... Read Full Review
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Elliot
samantha
By : 'CH'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : N4
Worked hard for us (while some other agents were fumbling all over) with Samantha in strong backup support. Reliable ... Read Full Review
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Hallam
By : 'KC'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Rent PCM : £1582
Would you recommend ? : Yes
Postcode : E15
Hallam's keeness and responsiveness in marketing our unit was what initially drew us to working with Earnest Brooks. Just as importantly, because he was prepared to be open minded and flexible in meeting our needs, he resolved 2 deal-breakers that potentially stopped us from starting work ... Read Full Review
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Elliot
By : 'Jessica'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E14
Know Paul Curtis for a while. He is very helpful, professional and responsive. He works hard for his clients. And try his best to get a good ... Read Full Review
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By : 'Fred'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £512500
Would you recommend ? : No
Postcode : SW8
I have a horrible experience in dealing the purchase with you recently. I was confirmed by your ** before my decision to buy the property that it will accompany with 24 months tenancy agreement starting from Fed 2020. As I am an overseas buyer and would like to have a fixed rental income and ... Read Full Review
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Anthony
By : 'mukta'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : W2
I found Anthony Dorr to be very helpful and friendly whilst I was searching for a property to buy. I must commend him for explaining clearly the information I needed and being a supportive guide. Thank you ... Read Full Review
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Hallam
By : 'Anil'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW9
I had used 2 agencies previously. But Ernest-Brooks International really shines. Hallam was very proactive and keen to help. If he were not sure of anything, he would ask a member of the team to help. This agency is well-versed in technical knowledge and current market conditions. The advice has ... Read Full Review
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Yujin
By : 'Corina'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1840
Would you recommend ? : Yes
Postcode : W2
Even if the deal didn't go through, Yujin was helpful, responsive and promptly refunded the deposit once the landlord denied the ... Read Full Review
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Yujin
By : 'Zhang'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B1
I had a lot of problems and they used their patients to help me to solve it. I got a great experience with ... Read Full Review
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Craig
By : 'Judy'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £530000
Would you recommend ? : Yes
Postcode : E16
Craig responses quickly and provided useful professional advices, he is knowledgeable, very efficient, helpful and friendly. It’s a really nice experience. Keep it ... Read Full Review
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John
By : 'MR'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £492000
Would you recommend ? : Yes
Postcode : SE18
Had an excellent service from John who recommended a very nice new residential project in a prime location. He was very responsive and clarified all our questions regarding the property. Can highly recommend Ernest-Brooks based on my ... Read Full Review
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Jonathan
By : 'Sophie'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £241000
Would you recommend ? : Yes
Postcode : B1
I have been dealing with Jonathan Howe from Ernest Brooks for the purchase of my flat. He is friendly and very helpful. He always response to my queries promptly. He is a great asset to your company. Highly recommended ... Read Full Review
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Yujin
By : 'Francesco'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment. In terms of personal communication, we felt ... Read Full Review
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By : 'F.AbuShamat'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : SE1
I was informed by one of the staff that the landlord is happy to move forward with my offer. Later in the day at 10 pm, I was informed that the landlord has accepted another offer. I would just like to express my deep disappointment with this whole service. Fair enough that the landlord has ... Read Full Review
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Yujin
By : 'Francesco'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : E14
Yujin is an extremely professional and kind agent. He has offered us many high standard apartments that responded to our needs, helping us to make the best decision. He also went the extra mile providing with extra documentation on an apartment. In terms of personal communication, we felt ... Read Full Review
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Yujin
By : 'Yikang'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M1
Very nice service. Reply fast with patience. Recommendations are of good rates and quality. Able to provide services with different ... Read Full Review
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Craig
By : 'EcFeng'
Branch : Canary Wharf, 189 Marsh Wall
Services : Sales( As a Buyer )
Sold price : £600000
Would you recommend ? : Yes
Postcode : SE1
Smooth and straight forward process. The sales agent is responsive to general questions on the property while being very clear with the terms & languages. WhatsApp is very good tool for communication without loosing ourselves in overlong email ... Read Full Review
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Yujin
By : 'Jian'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E14
He is very good, very professional, and provides excellent services for tenants. He is very convenient in communication. No matter how busy he is, he will answer my questions at the first ... Read Full Review
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Yujin
By : 'Jayson'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
He is definitely the best! He made the whole process easy and convenient. He is very approachable and he replies to queries and questions even after office hours! The whole process was handles in an efficient, timely and professional manner. Knowing the difficulty brought about by this pandemic, he ... Read Full Review
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Yujin
By : 'Emilija'
Branch : Canary Wharf, 189 Marsh Wall
Services : Letting( As a Tenant )
Rent PCM : £1690
Would you recommend ? : Yes
Postcode : E14
Yujin has been extremely helpful throughout the entire renting process. He has given honest advice in regards to the property and looked after me very well. Everything was handled in an efficient And professional manner which allowed me to sit back, relax and prepare for my new apartment! Overall, ... Read Full Review
