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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.4/5, 27 Reviews
89% Recommended
100% sales valuation accuracy
88% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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Jemma
By : 'Pierre'
Services : Letting(As a Tenant)
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE1
I have been renting a property and dealt with Jemma several times during my tenancy period. Jemma and the agency was really professional and responsive. It is rare to have such quality of services in London in the Real Estate industry. I really recommend Arch Residential and particularly Jemma.
Arch Residential
126 Cornwall Road, London, Greater London
SE1 8TQ
02071124983
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £480,000 | £480,000 |
| Lettings | 88% | 99% | £750 | £2,185 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 9 | 1 | 11 | 1 | 2 | 0 | 1 | 0 | 1 | 1 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
As a responsible, conscientious firm, at Arch Residential we want you to be fully satisfied with our service. Sometimes things don’t go to plan and when something does go wrong, we need you to tell us about it. This will help us to improve our standards. If you have a complaint, our staff who you usually deal with will try to resolve it that day, so please tell them in the first instance. Should they need some time to look into the matter, they will explain why and tell you how long it will take. If you’re not happy with the response you receive from the team, you can get in touch through our formal complaints procedure below. Please put your formal complaint in writing either by email or letter, including as much detail as possible. You can ask someone to help you put your complaint in writing if you wish. If you cannot put your complaint in writing, please contact us so we can document your complaint for you. When contacting us, please tell us: • your name and contact details • confirmation of what your relationship is to the property • the full address of the tenancy property, if you have those details • the aspect of our service you are complaining about • how you would like us to put matters right. We will then respond in line with the timeframes set out below. You can get in touch in two different ways – either by post: William Britton Arch Residential 126 Cornwall Road London SE1 8TQ or by email: info@archresidential.co.uk What will happen next? • We will send you a letter acknowledging receipt of your complaint within three working days, enclosing a copy of this procedure. • We will investigate your complaint. A formal written outcome of our investigation will be sent to you within 10 working days of sending the acknowledgement letter. If there is a reason why we need more time than this we will tell you why. • If, at this stage, you are still not satisfied with the outcome, you should contact us again and we will arrange for a separate review to take place by a more senior member of staff. • We will write to you within 10 working days of receiving your request for a review, confirming our final viewpoint on the matter. If we need more time than this we will tell you why. If you still remain dissatisfied, you can then contact The Property Ombudsman Service (TPOS) to request an independent review: The Property Ombudsman Ltd Milford House 43-55 Milford Street Salisbury Wiltshire SP1 2BP Please note the following: You will need to submit your complaint to The Property Ombudsman Service within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman Service requires that all complaints are addressed through this in-house complaints procedure, before being submitted to them for their independent review.
Last updated at 1/13/2020, 3:43:05 AM by allAgents
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Lilly
By : 'Furkh'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M12
Had a great experience with ARCH, really enjoyed living in their property as there was nothing to worry about anything. Every problem was sorted quickly. Will recommend ... Read Full Review
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Jemma
By : 'Nat'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : N1
Arch Residential managed the property we were renting and have always been easy to contact and very responsive. They get back to us within a day of emailing and we’re prompt to organise maintenance when ... Read Full Review
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Lilly
By : 'Leah'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
I have been a tenant in one of Lillys properties for nearly 2 years. Excellent 5*- I couldn’t recommend ... Read Full Review
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Lilly
By : 'Olivia'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW8
Lilly became our property manager when our landlord moved agencies. I could not fault her from start to finish. She came in and took on an extremely long list of jobs the previous agency had neglected for years. The support was fantastic and she is there whenever needed, including via whatapp ... Read Full Review
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Jemma
Jason
By : 'Kandace'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE13
Very good service in helping me find a new flat, especially during these strange times! I was able to view the property remotely and complete the relevant forms online, which was hugely helpful. Overall, the agents were really lovely and the whole process was easy and accessible. Thanks ... Read Full Review
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Jemma
By : 'Pierre'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Rent PCM : £1850
Would you recommend ? : Yes
Postcode : SE1
I have been renting a property and dealt with Jemma several times during my tenancy period. Jemma and the agency was really professional and responsive. It is rare to have such quality of services in London in the Real Estate industry. I really recommend Arch Residential and particularly ... Read Full Review
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Lilly
By : 'Shadey'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE3
Lily was amazing throughout the whole process. Extremely professional, approachable, attentive and friendly from start to finish. We got our dream apartment, and felt reassured by Lily continuously despite difficulties that arose from Covid-19. Would highly recommend to ... Read Full Review
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Lilly
By : 'Peng'
Branch : London, 126 Cornwall Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Lily is very fast acting person on deals, my business with her went very well and most importantly it makes money for my but to ... Read Full Review
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Lilly
By : 'Benjamin'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M12
Lilly is great with pretty much everything, answers all the questions, she is always available and easy to get in touch with. I would definitely recommend her to help you with your property and to find one for you ... Read Full Review
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Lilly
By : 'Raman'
Branch : London, 126 Cornwall Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SE15
Lilly was keen to get the ball rolling and inevitably she was of Incredible help. Her attentiveness to all needs was impressive, thus, we highly recommend! :) Thank you ... Read Full Review
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Jason
By : 'Anthony'
Branch : London, 126 Cornwall Road
Services : Letting( As a Owner )
Rent PCM : £2100
Would you recommend ? : Yes
Postcode : E14
I'm happy with Arch Residential. As a landlord, i need to know the property is being well looked after, want a good return, and expect prompt and professional service. Arch Residential meets all these expectations. ... Read Full Review
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William
By : 'Daksha'
Branch : London, 126 Cornwall Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : WC1R
Very disappointed with the service. Sent an email message for a rental viewing but did not get any response. Called the office for a video viewing and told that will send it soon as possible. 5 days later still waiting.... so unprofessional. Would not recommend to ... Read Full Review
By : Jason Maughan
Nov 12, 2019Apologies you were not happy. The property did get let quite fast and you were left a message to this...
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By : 'Shari'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Have been dealing with Arch for over 4 years as a tenant and found them to be both courteous and professional, responding quickly to problems with appliances and working effectively for both landlord and ... Read Full Review
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By : 'Matthew'
Branch : London, 126 Cornwall Road
Services : Sales( As a Buyer )
Sold price : £480000
Would you recommend ? : Yes
Postcode : SE1
Very honest company. Admittedly small company, so single point of contact for everything. Small issue with picking up the keys (nobody in the office to hand them over upon completion) but otherwise very trustworthy and professional. Always willing to help where possible to push the sale ... Read Full Review
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Jason
William
By : 'Julia'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Rent PCM : £1560
Would you recommend ? : Yes
Postcode : EC1
Both Jason and Will were very helpful with our flat searching process and made it very easy and smooth. They were very honest and upfront, so it made the process very fast and convenient. Both of them were accommodating on our preference and needs, and went out of their way to make sure we could ... Read Full Review
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Jason
By : 'DFan'
Branch : London, 126 Cornwall Road
Services : Letting( As a Owner )
Rent PCM : £2185
Would you recommend ? : Yes
Postcode : SE1
Jason at Arch was very professional, effective and efficient in his effort to lease out my flat. He arranged for water damage repairs with my building management, found a corporate landlord and arranged for furniture removal. His experience and attention to detail surpasses all the other agents I ... Read Full Review
Very reasonable give the level of service
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Jason
William
By : 'Mansukh'
Branch : London, 126 Cornwall Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE1
The agents have been letting the above property as well.Their charges are very reasonable and they have always found proffesional tenants.I have used them for mull management including inventory as well. This year i used them to sell the above flat.Again they found the right buyer,, liased ... Read Full Review
Very comtetively priced.they definately earned their fees.
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By : 'Rohin'
Branch : London, 126 Cornwall Road
Services : Letting( As a Owner )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : SE16
I have used Arch Residential for almost 3 years and have found them to be Brilliant. I changed to them to manage my 3 properties as I was not happy with the service I was getting from one of the larger agencies. They have given me a much more personal service and have always got the job ... Read Full Review
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By : 'Anna'
Branch : London, 126 Cornwall Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : W1H
I'm happy with the service that have been provided so far. I found Jason very professional, proactive and ... Read Full Review
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Jason
By : 'Rich'
Branch : London, 126 Cornwall Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : WC1
I had a very good experience with Arch Residential, Jason was very professional and made the whole process very easy and convenient. Correspondence was promptly answered and descriptions of the property are accurate. I was very impressed with the level of service that was provided all the way up to ... Read Full Review
