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4/5, 127 Reviews
78% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
64% sales fee satisfaction
64% letting fee satisfaction
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By : 'John'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : RG1
They are the worst state agency I have never encountered in my whole life. When things go awry, you find yourself just losing money. If I could, I would give them zero stars!! Do yourself a favour and avoid them as much as you can. Some of the issues we had: - CHECK OUT: We did what we were told and also left the house in perfect condition, but still we received deposit deductions. The deductions were for a piece of plastic from the shower that fell off on its own. They claimed that their contractor said that it was broken on purpose, contractor who btw when he did the inspection, he didn’t even check the shower. We also hired the professional cleaners they recommended us (Cleaning Concepts Ltd), and who as we expected, did a terrible job. After we had moved out, Haslams behind our backs hired some cleaners to clean again the parts that weren’t done well in the first place, and our surprised was that THEY HAVE HIRED THE SAME CLEANERS WE HAD HIRED THE FIRST TIME!! Basically, they wanted us to pay for the same cleaners twice. I mean, what sort of scam are they running with this cleaning company?? And the best part is that they emailed us the deposit deductions after 24 working days. As per our contract, they had 20 days. When I told them that they were violating our tenancy agreement and they had to give us the whole deposit back, they told me that that clause of the agreement was just set out as guidance. When it’s on their favour, it’s mandatory, but when something is on the tenant’s favour, it’s just a guidance haha. At some point, after two months we had to raise a dispute through the TDS and 3 months since we moved out, we have received our whole deposit back. - BOILER: They house’s boiler was malfunctioning. Time to time, it just stopped working and if you were in the middle of the shower, the cold water wasn’t very welcomed (this happened November – December). Lucky for us it was at the end of the tenancy, but still we had to live with this issue for two months straight. We reported it and Haslams sent their contractor (the property was managed by them). The guy said to my wife he had to come back to change a fan, but he never did. After a week and a couple of cold showers, we emailed Haslams again to see when the guy was coming back, and their answer was that the contractor said that the boiler was in good condition. After two weeks chasing them, they finally admitted that the boiler needed to be changed because fixing it was going to be more expensive and that they had to discuss it with the landlord and they would come back to us with his answer. Of course, we never heard back from them in that matter and we just simply accept that the boiler wasn’t going to be fixed because Haslams agents weren’t the ones having cold showers. - PARKING: They had to close our parking due to a problem with the building’s cladding. Haslams told us to find a provisional parking and keep the receipts in order to claim a reimbursement. Fortunately for us, my wife talked to a colleague who had the exact same problem in his building and with Haslams as property managers. He told us that Haslams had said the same thing to him and he strongly recommended us to look for a long-term solution because this with the building was going to take a very long time to get fixed and Haslams wasn’t going to reimburse any money, so we followed his advice. Up to that moment, we had spent £270. When we claimed the money to Haslams, they said that the landlord wasn’t going to pay because it was a breach of contract. When we asked Haslams why they didn’t advise us to find a permanent solution from the beginning since they had previous experiences in the same matter, they said that each case is different when it is actually not. Some buildings in Reading have had this problem with the cladding and it takes a very long time to get it fixed, so they knew perfectly where we were walking into. If it wasn’t for my wife’s colleague, who knows how much more we would’ve spent in provisional parking due to the Haslams’s inefficiency and holding to their promise that they would reimburse the money back. I know it’s difficult to avoid when renting in Reading, but are you willing to go through all this pain and to lose money when things go a bit wrong?
By : Emma Jack
Mar 30, 2020Thank you for your recent review. I am very sorry to read your comments and would welcome the opportunity to discuss these with you should you wish to do so. Please don't hesitate to contact our office on 01189 601057 and ask for me directly. I look forward to hearing from you Emma Jack Head of Lettings Operations
By : John
Apr 1, 2020We wanted you to react when we were in the property. Now we don't care about what you have to say. Nobody is reimbursing us the money we lost because of you, or the hard time you gave us with your lack of profesionalism. You could have done things right when it was the time to do so, now there is no come back.
Haslams Estate Agents Ltd
159 Friar Street, Reading, Berkshire
RG1 1HE
0118 9601000
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 64% | £280,000 | £780,000 |
| Lettings | 80% | 64% | £675 | £1,350 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 23 | 5 | 40 | 19 | 20 | 0 | 8 | 1 | 7 | 4 |
<pre>Complaints Procedure for Haslams Estate Agents Customers<br /><br />1. Any complaint whether verbal or in writing should be recorded by our member of staff handling the matter<br/>at the time it is made.<br /><br />2. We will agree to deal with any representative you might like to appoint on your behalf<br /><br />3. We will attempt to resolve the matter positively with you in the first instance and record the outcome. The<br/>written record will then be passed to the individual's line manager<br /><br />4. A written complaint will be acknowledged in writing (or by email) no later than 3 working days after it has been received. This would normally be done by a member of the senior management team who hasn't been directly<br/>involved in the matter. That manager then will promptly investigate the matter and provide a formal written<br/>outcome within 15 working days.<br /><br />5. If you remain dissatisfied you may put your complaint in writing to our Managing Director Steve Woodford. He will then carry out a separate review and a report of his conclusion will be sent to you within 15 working days. <br/>That letter will also point out that if you remain dissatisfied that you can refer the matter to the Property Ombudsman (matters relating to Sales) or ARLA (matters relating to Lettings) and that such referral must be made within<br/>6 months of that letter being sent.<br /><br />Contact details:<br />For consumers wishing to make a complaint to either ARLA or the NAEA- they can be directed to www.nfopp.co.uk (the umbrella organisation for ARLA and NAEA)<br /><br />Property Ombudsman<br />The Property Ombudsman Scheme<br />Milford House<br />43 -55 Milford Street<br />Salisbury<br />Wiltshire<br />SP12BP<br />t 01722 333306<br />f 01722 332296<br />e admin@tpos.co.uk<br />www.tpos.co.uk<br /><br />Haslams Estate Agents Limited<br />Registered in England<br />No. 2957717<br />Registered Office<br />155 Friar Street Reading RG11HE<br /><br /></pre>
Last updated at 7/15/2020, 6:02:44 AM by allAgents
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By : 'Silver'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG1
Everything went well , Keira was helpful and sorted all details out , hope we can work only positively on a future as ... Read Full Review
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By : 'Ekta'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : No
Postcode : RG1
I would suggest not to deal with HASLAMS at all, they are the most unprofessional people, They dont care for anything, they will never communicate with tenants, even for one single problem to be resolved major or minor , it will take 3 weeks. half of their employees are always on leave specially ... Read Full Review
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Fenella
By : 'R.'
Branch : Reading, 159 Friar Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG1
5 stars. Known them during my 40 years as a local solicitor. Currently: recommended by my commercial agents. They sold the property twice. 100% accurate valuation. Very prompt replies. Excellent communication. Continued help even after completion. Very impressed. Thank you Chris Cullity and ... Read Full Review
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Laura
Michael
By : 'Sonia'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £1315
Would you recommend ? : Yes
Postcode : RG1
First time with Haslams and absolutely perfect! Big big big heads up to Laura who is the most amazing and professional I have ever met in the real estate world. Michael is also the most helpful and will go above and beyond to help you with the stressful times of changing homes. I am real ... Read Full Review
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By : 'Sophie'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG2
Haslams Reading are the worst agency, passive agresive bullies liars that make.me.waste so much money after I signed with them and drove me insane with stress. I will never sign with them again. I strongly recommend people to run away from them. They will be nice in the sale department to ... Read Full Review
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Michael
By : 'Sean'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
Michael at HASLAM literally made my year when he called to say that the property was mine. I have been through a few months of absolute hell in my private life & now I can move forward. Thank you ... Read Full Review
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Calvin
Chris
By : 'rose'
Branch : Reading, 159 Friar Street
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : RG6
This was our second time using Haslams and once again we were very satisfied with the service provided. The agents provided sound advice throughout and were always available for updates and clarifications. The bespoke and considerate customer care was much appreciated, especially as the process of ... Read Full Review
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Laura
By : 'Maria'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : RG30
Laura was our agent today, 04/02/2021,when we've had a viewing of the property. She was very friendly, knowledgeable and very professional throughout our visit. Highly recommended! Thank ... Read Full Review
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By : 'Newman'
Branch : Reading, 159 Friar Street
Services : Sales( As a Buyer )
Sold price : £780000
Would you recommend ? : Yes
Postcode : RG8
Friendly and professional throughout my dealings with them when I bought my house. Highly recommended agents whether you’re buying or selling a ... Read Full Review
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By : 'Pallavi'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
Its been 41 days since my tenancy ended and I am still waiting for my deposit return. No one even responds. Looks like agreement is one ... Read Full Review
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By : 'John'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : RG1
They are the worst state agency I have never encountered in my whole life. When things go awry, you find yourself just losing money. If I could, I would give them zero stars!! Do yourself a favour and avoid them as much as you can. Some of the issues we had: - CHECK OUT: We did what we were told ... Read Full Review
By : Emma Jack
Mar 30, 2020Thank you for your recent review. I am very sorry to read your comments and would welcome the opportunity to discuss these with you should you wish to do so. Please don't hesitate to contact our...
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Katie
By : 'Sarrah'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : RG1
Best estate agency I have come across so far. Great service especially from Katie Wild who has been really helpful throughout the whole process of renting the property and kept us updated on the progress.Excellent communication, you never have to dealy waiting a long time for your query to be ... Read Full Review
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Aran
By : 'Tony'
Branch : Reading, 159 Friar Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RG1
I fly from Hong Kong to Reading aiming at buying a apartment for renting out for several years and it will be my home after retirement. On the first day of viewing properties, I and my wife were frustrated by estate agents of the Parkers who had turn a cold face to us and asked us to walk more than ... Read Full Review
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Michael
By : 'Tammera'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : RG1
Michael Danelian was our agent he was really friendly, knowledgeable and really helpful. This was our first time using an agency and he helped to make the experience as smooth as possible. He was always good to keep us updated on the progress of all of our checks and making us feel very comfortable ... Read Full Review
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Billy
By : 'Sophia'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £1275
Would you recommend ? : Yes
Postcode : RG1
We were assisted by Billy Liquorish who was very pleasant helpful and informative on all our requests. We recommend Haslams for renting properties in ... Read Full Review
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Jack
By : 'Lucy'
Branch : Reading, 159 Friar Street
Services : Sales( As a Buyer )
Sold price : £300000
Would you recommend ? : Yes
Postcode : RG71
Found buying my house through haslems hassle free and straightforward Jack was particularly easy dealing with when viewing and negotiating (honest but up front) and Fay was clear and methodical when finalising the sale. Fay chased information and kept me up to date at every step. Thank you to ... Read Full Review
Fair fees
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By : 'Lisa'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £1350
Would you recommend ? : No
Postcode : RG1
Don't rent a property with Haslams - fees are the highest and the service is very poor. Our property was unsafe to live in but Haslams didn't do a thing about ... Read Full Review
Bad
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By : 'RatRacer100'
Branch : Reading, 159 Friar Street
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : RG1
I was looking for a property to rent, and I was new to Reading. Max was the guy who dealt with me. Initially, we went to see some, er, not very nice properties, which were easy for me to say "no thanks" to. They sent me quite a few automated emails saying that this or that property had ... Read Full Review
Steep at over 400 quid
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Chris
By : 'Christian'
Branch : Reading, 159 Friar Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : RG1
I was selling my flat with Haslams and I can't tell you how good Chris and the rest of the team are - it was a tricky sale due a leak in the property just at the point of sale but with Chris negotiating I sold for 20k more than I anticipated and because of Chris's wealth of experience the ... Read Full Review
Good
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By : 'Tom'
Branch : Reading, 159 Friar Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : RG1
We rented our bed flat with Haslams. They provided us with extremely poor service throughout and did not in any way represent us as owners or ensure that all check in and check out procedures were completed. They lied about viewings and did not organise the professional clean required until our ... Read Full Review
Too high for little service
