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1.9/5, 40 Reviews
23% Recommended
56% sales valuation accuracy
50% letting valuation accuracy
34% sales fee satisfaction
34% letting fee satisfaction
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By : 'Arley'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : B25
Honestly - one star is kind. It would be zero if the website let me do it. If you're a student and looking for a house in Selly Oak please avoid Purple Frog at all costs. They never cleaned our house from the beginning, we had an infestation for three months of our tenancy! Mould was growing everywhere, they'd turned some sort of utility room into my bedroom. No window - just a broken patio door, with a wardrobe in front of it. Found about £15 in dirty loose change on top, as well as a soiled mattress. I had to do a deep clean on it myself and when they finally sent cleaners they refused to do the bathroom because it "wasn't on their list". They were extremely rude to other members of the house when speaking on the phone - one of us heard them taking the piss out of our complaints. Not only this, but they failed to give us any landlord details within fourteen days (which is actually illegal), failed to make the house in any liveable state, which was admitted by their property manager (who mysteriously departed the company - hmmm), and then denied for the best part of a year. It is absurd to me - that the director Patrick Garratt thinks it is okay to consistently laugh off complaints - and thought that seven months of an unclean, insecure, and infested house is in any way acceptable. We were also passed around several different names, saw people knocking at our door saying they were maintenance and here to "cut the grass" - called up and Purple Frog had no clue - but then called back and said it was right after telling us to send them away. The ironic thing is we didn't have any grass! The garden was the size of a miniature barbecue. The maintenance people they did send failed to sort issues out, and PF themselves failed to respond to our complaints in any kind of serious matter. Whilst they agreed we were owed compensation, the way they calculated these amounts were absolutely embarrassing. They were changing 'final offers' of compensation based on how desperate for money people were. Someone in the house was offered nearly three times the amount as the rest of - despite us all having the same/similar issues. They have too tried to compensate us £6.37 each for having an infested house. In what world does £6 each (no idea where the 37p comes from) compensate us for having dead rats and droppings throughout the house for the first three months of the tenancy? PF have repeatedly demonstrated a total lack of professionalism. The worst part is, they know this - they're lazy and rude and everything in-between. Because they seriously will come back to bite you. Please do consider getting in touch with the Property Ombudsman if you feel they've treated you similarly. Created by former students themselves, as a student, you'd expect better. I'm not saying the standard of landlords in student areas are any good, but Purple Frog are nothing short of a disgrace. Complete and utter failure of a business. Please, do better. Save yourselves the time and stress of inevitably having to take complaints further.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 56% | 34% | £0 | £0 |
| Lettings | 50% | 34% | £270 | £2,000 |
Purple Frog Property Ltd
189 Dawlish Road, Birmingham, West Midlands
B29 7AW
01212702722
No procedure set.
Last updated at 11/25/2016, 7:45:32 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Abder
Molly
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Abder
Molly
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Abder
Molly
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Abder
Molly
By : 'L'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Would absolutely NOT recommend purple frog - read this On the 23rd of September I moved into my flat. Prior to that I spoke to the landlord and he said that's fine he will drop the keys off at the office, I also messaged abder, and he said collect the keys from the office, I told him the... Read Full Review
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Akash
By : 'Karly'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B16
WORSE letting agents! Daughter moved in to the filthiest house, broken furniture in most rooms , Old tenants belongings left in house, no WiFi set up (still 21 days later) emergency exits blocked, no keys given for individual room- had to call emergency locksmith that they have still not returned... Read Full Review
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Akash
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Purple Frog will do nothing to maintain your property and will steal deposits from tenants. We were unfortunate enough to get Akash who is blatantly underqualified, has no idea what he is doing, and communicates like a stroppy child when asked to do repairs or explain charges to a deposit. AVOID AT ... Read Full Review
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By : 'T'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
DO NOT use Purple Frog. Take your money literally anywhere else. Initially they "forgot" to return our holding deposit, and we had to ask for it back. The house has been in a state of disrepair the whole time we've been here. Because of this we've had loads of disruptive... Read Full Review
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By : 'Nick'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B15
If less than 1 star was available they would get it, terrible communication if any. Have to chase them for any update, most staff don't know how to return calls or messages and a constant poor attitude to any enquiry. Only person worth any mention Nadine... Read Full Review
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By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Avoid at all costs! Awful agency, take your money and don't care about the service. House we rented was full of previous tenants rubbish, disgustingly dirty and had over 30 issues or damaged reported. Didn't get any of this sorted till 3 months into tenancy. Now at the end of the tenancy... Read Full Review
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Shaun
By : 'Madeleine'
Services : Letting( As a Tenant )
Rent PCM : £460
Would you recommend ? : No
Postcode : B5
Absolutely terrible company. I can't stress enough how bad and rude they are. Save your money and do NOT go to this place. They refuse to acknowledge that they are responsible for a lot of issues and then continue to be rude about it. Never again will we ever go to this company.... Read Full Review
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Libbie
By : 'Patience'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NG1
Literally the worst letting agency company I have came across, dealt with the Nottingham branch and the staff was beyond incompetent to say the least, on several occasions they would randomly add hundreds to the amount that was meant to be paid - luckily we caught on early and started making notes... Read Full Review
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By : 'Arley'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B25
Honestly - one star is kind. It would be zero if the website let me do it. If you're a student and looking for a house in Selly Oak please avoid Purple Frog at all costs. They never cleaned our house from the beginning, we had an infestation for three months of our tenancy! Mould was growing... Read Full Review
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By : 'Shania'
Services : Letting( As a Tenant )
Rent PCM : £720
Would you recommend ? : No
Postcode : B15
Honestly wouldn’t even rate this company 1 star. Their service is awful and for them to say that they care about their tenants is a massive exaggeration to say the least. I have had problems with them ever since I first moved into my studio apartment! (Things being broken/not working)... Read Full Review
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By : 'Sophia'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : No
Postcode : B29
Appalling company. I would imagine most of these 5* reviews are from people who are yet to move into the property. They're lovely when you're thinking of signing. They'll go above and beyond to help you, so I can't fault them on that. Do note however this is when they... Read Full Review
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By : 'Weronika'
Services : Letting( As a Tenant )
Rent PCM : £780
Would you recommend ? : No
Postcode : CF10
I don't know from where to start from. We rented a 2 bedroom apartment in Cardiff, Westminster House. from 7th September 2018, even though we wanted from 15th (they said they can't keep it for so long for us so we need to compromise - okay). On the viewing there was one bedroom with... Read Full Review
By : James Mason
Sep 9, 2019Dear Weronika Sorry you weren't happy with Westminster House. As you have posted this review in several places, please refer to my response on TrustPilot for a full reply. Kind...
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By : 'olivvi4'
Services : Letting( As a Tenant )
Rent PCM : £356
Would you recommend ? : No
Postcode : B29
When we first moved into our property we reported many problems with it. This was done on the day we moved in 1st July 2018. We did this in order to have all the issues with the property fixed before we returned full time at the start of term. Unfortunately this was not the case. Once we moved... Read Full Review
bad
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By : 'Harvey'
Services : Letting( As a Tenant )
Rent PCM : £333
Would you recommend ? : No
Postcode : B29
Company with only one aim, to try and rip off students. Left house in 10x cleaner state with no damage done and they try to claim charges of over 300 pound. They shall not be getting a cent from any of us. Absolute disgrace avoid at all costs. Matter is being taken... Read Full Review
Bad
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By : 'zhiheng'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B17
Truly awful company - avoid at all costs! A truly awful and unprofessional company! There are hardly any experienced and dedicated staff working there... Though when you get in contact with them they are friendly, they seriously lack knowledge in experience with dealing issues. I've been in... Read Full Review
By : James Mason
Dec 20, 2017Dear Zhiheng We have provided you with photographic proof of why the charges have been applied and discussed the charges with you on multiple occasions. Following our response to your initial...
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Ashley
By : 'Worst'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Purple frog was the worst letting agency I have ever come across. We had pre-agreed terms prior to moving into our property. Upon moving in, none of the agreements were met. After constant contacting purple frog to deal with this they either “forgot†or they didn't bother... Read Full Review
By : James Mason
Nov 28, 2017Dear Ashley, Sorry to hear about your experiences when you rented with us last year. As you have posted this review in several different forums, please see my response to you on TrustPilot:...
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By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B29
Over 3 months ago (It is now October) we left our property which was let by Purple Frog Birmingham. Over that time we have been trying to get our deposit back. Since disputing those charges we received 3 weeks (and still going) of silence from the agents. The way the agents communicated has been... Read Full Review
Bad - Unnecessary applications fees, extortionate tenancy agreement and inventory fees for template documents that are inaccurate and bear no weight against the documents they send you in the post.
By : James Mason
Oct 10, 2017Dear unhappy student Sorry to hear you're having problems with your deposit dispute. Please can you contact me at james.mason@purplefrogproperty.com, as a matter of urgency? Your dispute email...