The UK's Largest Customer Review Website for the Property Industry
Search by
Useful information
About allAgents
For agents
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
The UK's Largest Customer Review Website for the Property Industry
Loading...
Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 125 Reviews
96% Recommended
95% sales valuation accuracy
75% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
Share On : 
By : 'Christina'
Services : Letting(As a Tenant)
Rent PCM : £368
Would you recommend ? : No
Postcode : DH1
Rise Estate Agents are absolutely horrible to students! I've detailed just some of our experiences with them below. First of, they left us waiting in the snow for 30 min for a viewing, without telling us the viewing had been cancelled. They only told us after we rang them up multiple times. Another viewing, they had given us a time of 5pm; but they had turned up at 4pm (supposedly), and when we weren't there, just left again, without calling us up to ask us why we didn't turn up. A few days before we were set to move in, me and a housemate when down in person to their office to check everything was set for us to move in (we'd been confused about some of the information we'd been given etc), and we were told explicitly by one of their agents that we were ready to go and move in on the day, and there was no outstanding issues. Great! Except the very next day, first me, and then my housemate, were called and told we could not get the keys because our standing order was set to pay on the first weekday of the month, and not the Sunday we were moving in. However, all the information we had received had told us to do just that and had not informed us that we had to pay differently than we would any other month, and they had just confirmed to us in person the day before that everything was alright. It was a Saturday so it was too late for us both to change our payments, for multiple reasons; after a long discussion with their agent (in which I told them they had not informed us this was something we needed to do, and that they should've informed us earlier so we had a chance to fix it; if we could not get the keys the next day we would be effectively homeless, as we needed somewhere to move all our stuff from our current house; and their agent in response told me our discussion was “going in circles”) they ended up allowing us to get our keys on the day anyway, thankfully. When we moved in the living room/kitchen had not been professionally cleaned despite their promise that it would be so. Furthermore, the previous tennants stuff took up 6 bin bags worth of stuff, that we also had to clean out of fridges, freezers etc. We had to clean it all out ourselves after multiple attempts at getting Rise to do something, but they didnt respond to us in time and we needed the space so we did it ourselves and just asked them to get rid of the bin bags w stuff (which they didnt do either - after a month or two we got rid of it ourselves). About the cleaning, we received £50 in total as they said this is what they would've spend on professional cleaning if they'd paid someone to do it (for reference, this was a 7 person house). In December our fridge malfunctioned; they send a guy out pretty quickly and he said he'd inform Rise of what needed to be done. After the Christmas break, however, still nothing had been done. We contacted them multiple times and they send another guy out around end of January (approximately), however it was the same guy as last time, and he remembered us! He asked us why Rise hadn't fixed what he'd told them to, was there for 2 minutes, and left informing us that he would be charging Rise for this visit... It took until the beginning of March, and many emails, text messages, and a visit to their office in town, before we finally got a new fridge (so 3 months with a deficient fridge). When we moved out they said they weren't trying to be unfair about the deposit, then said they had to charge us because the house hadn't been clean when we moved out, and for marks on the walls. First off, we had pictures to prove we *had* cleaned the house to a professional standard, secondly the house hadn't been clean when we moved in (and what they tried to charge us was more than the £50 we got for cleaning the ace for them), thirdly the marks on the walls were there when we moved in. Those of us who disputed the charges to our got our full deposit back from our deposit protection scheme. After these experiences, and many more, with Rise Estate Agents I would very much discourage anyone from signing with them, at least if you are a student.
Rise Sales and Lettings
3 New Elvet, Durham, County Durham
DH1 3AQ
0191 386 5349
<strong>Customer Complaints Procedure</strong></span></pre> <p><span style="font-size: small;">As a firm accredited by the National Approved Letting Scheme and The Property Ombudsman,</span><br /><span style="font-size: small;">Rise Property Services Limited trading as Rise Estate Agents aims to provide the highest<br />standards </span><span style="font-size: small;">of service to all landlords, tenants, Vendors and buyers but to ensure that your<br />interests are </span><span style="font-size: small;">safeguarded, we offer the following:<b></b></span></p> <p><span style="font-size: small;">If you believe you have grievance, please write in the first instance to <b>Mr Matt Geany</b> at the<br />address below:<b></b></span></p> <p><span style="font-size: small;"><b>3 New Elvet<br /></b></span><b style="font-size: small;">Durham<br /></b><b style="font-size: small;">DH1 3AQ</b> </p> <p><span style="font-size: small;">1. The grievance will be acknowledged within 3 working days of receipt and then investigated<br />thoroughly </span><span style="font-size: small;">in accordance with established “in-house” procedures. A formal written outcome of<br />the complaint will be </span><span style="font-size: small;">sent to you within 21 days. If we require longer than this timescale we<br />will advise you in writing and </span><span style="font-size: small;">confirm our revised response date.</span> </p> <p><span style="font-size: small;">2. If you remain dissatisfied with the result of the internal investigation, please contact<br /><b>Matthew Geany </b>who will review the complaint.</span></p> <p><span style="font-size: small;">3. Following the conclusion of our in-house review we will write to you with a final written<br />statement.</span></p> <p><span style="font-size: small;">4. If you are dissatisfied with the conclusion of the in-house review of the complaint, you<br />can refer the </span><span style="font-size: small;">matter to:<br />The Property Ombudsman, Beckett House, 4 Bridge Street, Salisbury SP1 2LX</span></p>
Last updated at 4/5/2017, 5:15:08 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 97% | £50,000 | £395,000 |
| Lettings | 75% | 97% | £300 | £2,100 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 18 | 1 | 17 | 3 | 63 | 0 | 21 | 0 | 1 | 1 |
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Share On :
Paul
Maria
By : 'Audrey'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : DH6
Completion of my house sale was today and I must commend Rise for the very professional way in which they have handled the sale. Paul has to be one of the best negotiators in the property business and a genuinely nice guy who makes the job look easy, when I am sure it is anything but that. Thank ... Read Full Review
Share On :
By : 'Christina'
Branch : Durham, 3 New Elvet
Services : Letting( As a Tenant )
Rent PCM : £368
Would you recommend ? : No
Postcode : DH1
Rise Estate Agents are absolutely horrible to students! I've detailed just some of our experiences with them below. First of, they left us waiting in the snow for 30 min for a viewing, without telling us the viewing had been cancelled. They only told us after we rang them up multiple times. ... Read Full Review
Share On :
Paul
By : 'Jamie'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH1
After some months of inactivity with one of their competitors, I shifted to Rise and immediately had multiple offers in on my house. Paul was an excellent agent, kept me up to date on developments and gave me clear and objective advice on my options - the whole team at Rise helped make an ... Read Full Review
Share On :
By : 'Chris'
Branch : Durham, 3 New Elvet
Services : Letting( As a Tenant )
Rent PCM : £2100
Would you recommend ? : No
Postcode : DH1
While the house was quite nice, and the rent fair, I felt frustrated at every turn by the lettings agents. Things started out badly when the incorrect amount was recorded on our safety deposit certificate before we moved in, and it only got worse from there. When we were given the keys we were ... Read Full Review
Share On :
By : 'Mrs'
Branch : Durham, 3 New Elvet
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : NE13
We viewed 7 properties in one day with 7 different companies as we are relocating. Melanie was taking photos of a property just before we arrived. I was early and the property was on the market with out any photos. But I had a rough idea of the quality of the houses in that area and wanted to in ... Read Full Review
Didn't get that far as I didn't go for that property in the end
Share On :
Paul
By : 'Mike'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH1
Rise was recommended to us and Paul and his team provided excellent knowledge service and advice on successfully selling our home in dh1 Thanks to Paul and all his ... Read Full Review
Great fees
Share On :
Paul
By : 'MC'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : DH7
We chose Rise becasuse they had similar properties for sale in our immediate area. Paul and the team have guided us through the process with care and have always been available to help. We've had contact with most of the local estate agents when viewing other properties and none of them have ... Read Full Review
Share On :
Paul
By : 'Sharon'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH6
Paul recently dealt with the sale of my property. Nothing was too much trouble and he kept me updated the whole way through the process from start to finish. Calls and emails made were always returned and Paul was professional and polite. I wouldn't hesitate to recommend Rise and Paul to ... Read Full Review
Competitive.
Share On :
By : 'Aurora'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : TS21
We were very pleased with the way our property was promoted. They could not have presented it any better. We wondered why we were selling! The market was difficult and we were hoping for a better price but so pleased to have sold. We would recommend them to anyone wishing to ... Read Full Review
We thought we had very good value for money. They were much better than any other High Street agents.
By : Trish barker
Jan 14, 2020Your agency managed my property for 3.50 years, it was immaculate I have photos to evidence this. Moving back tenant has wrecked my home photos to evidence this. No feedback or help from your...
Share On :
By : 'V'
Branch : Durham, 3 New Elvet
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SR4
Melanie been invaluable in helping me refurbish a rental property that was severely damaged by a difficult tenant. She has actively sought competitive prices from suppliers, and project managed the refurb from start to finish, providing me with updates, reports and photographs. She is helpful, ... Read Full Review
The fees are comparative to other agents in the area.
Share On :
By : 'Kimberley'
Branch : Durham, 3 New Elvet
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NE13
Melanie has provided an overall excellent customer experience and has helped with any questions I've had. She has made the whole process very easy and is always very friendly and happy to help and is an asset to the ... Read Full Review
Share On :
Paul
By : 'The'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH1
From start to finish Paul provided a high level of service. He was polite, competent, attentive and thoroughly professional. He responded quickly to phone calls and emails, giving helpful and informative guidance and feedback. Excellent and highly ... Read Full Review
Very competitive and good value for money.
Share On :
Paul
By : 'Kev'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH1
Absolutely amazing customer service from valuation to completion. I couldn't thank Paul enough for how our sale was dealt with. He continued to keep us up to date with the processes and was fantastic in his approach to the sale and advertising. He always appeared to be working away to promote ... Read Full Review
The agent fees were extremely reasonable and fantastic value for the service provided.
Share On :
Paul
By : 'Richard'
Branch : Durham, 3 New Elvet
Services : Sales( As a Buyer )
Sold price : £171000
Would you recommend ? : Yes
Postcode : DH1
Paul was fantastic, great communication and helped recommend a great Financial advisor He responded quickly to any questions I had and helped with anything he ... Read Full Review
Share On :
By : 'Margaret'
Branch : Durham, 3 New Elvet
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : DL15
I have dealt with Sara for a number of years for both lettings and sales and find Sara both professional and tenacious. She has always gone the extra mile to find reliable tenants for me and has kept me informed throughout the process. Thank you for all your help ... Read Full Review
Good fees, very competitive
Share On :
Paul
By : 'Jem'
Branch : Durham, 3 New Elvet
Services : Sales( As a Buyer )
Sold price : £108500
Would you recommend ? : Yes
Postcode : DH6
Easy to communicate with. Very quick to respond and a very reliable team. All questions were answered, and as a first time buyer everything was explained to me. Thanks a ... Read Full Review
Buyer
Share On :
Paul
By : 'Freda'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH7
From start too finish Paul was extremely helpful in the sale and purchase of our home . Nothing was ever too much for him and dealt with us in a very friendly and professional manner ... Read Full Review
Good
Share On :
Paul
By : 'Joanne'
Branch : Durham, 3 New Elvet
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : DH6
Good estate agent. Very helpful supportive. Good communication when buying a house with them. Thank you very much for your ... Read Full Review
Share On :
Paul
By : 'Chris'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH6
Very good service. Kept updated with all viewings and inquires. All staff were very friendly and helpful when contacted and replied to questions ... Read Full Review
Good fees
Share On :
Paul
By : 'JC'
Branch : Durham, 3 New Elvet
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : DH1
Paul was an excellent estate agent who was very accessible and helpful throughout the process. His advice was was invaluable and I can't recommend him high ... Read Full Review
The fees were appropriate and good
