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3/5, 80 Reviews
56% Recommended
25% sales valuation accuracy
100% letting valuation accuracy
27% sales fee satisfaction
27% letting fee satisfaction
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By : 'Sam'
Services : Letting(As a Owner)
Rent PCM : £2200
Would you recommend ? : No
Postcode : M20
I let a HMO property through Homes4U Withington for 6 years. I am not local and entrusted them to manage and maintain my property. For the first few years, they offered a service that can be described as satisfactory. There has been a significant deterioration in the service over the last 2 years as is reflected in the reviews below. They simply do not respond to emails or phone calls. They do not provide any customer service to landlords and they do not care for the properties entrusted to them. Simple tasks take months to resolve. It took over 6 months of emails and phone calls for them to arrange a gardener to cut an overgrown hedge which the council was threatening me with prosecution over. They then sent me a quote to get the hedges for the whole street trimmed. They allowed the house to fall into disrepair and failed to pass on issues from the tenants such as leaks in the roof and a broken fridge so that they could be dealt with at an early stage. Their check-in and check-out procedures are not fit for purpose. Every year, I lose hundreds of pounds worth of furniture and appliances due to tenants removing/breaking them and Homes4U failing to carry out adequate inventory checks. Every year, the tenants would leave behind mountains of junk that I would then have to pay to be cleared out because of the inadequate check out procedures. I always made it clear that I wanted the property to remain in a good condition and would be happy to pay for repairs and replacement furniture when required. Homes4U have allowed the house to fall into a disgusting state of disrepair and failed to contact me to authorise works - instead attempting to market the property with an embarrassing video tour showing an entrance hall cluttered with junk left behind by previous tenants, rooms with missing beds, collapsing wardrobes and dirty furniture. It is very upsetting to see the state that they have allowed the house to fall into. I asked them to install a television to make the house more attractive. It was installed directly above an electrical fireplace with cables hanging down into it - a complete lack of common sense. I contacted the MD - Carolyn Mellor outlining my concerns and advising that, if she was no longer interested in managing my property, to let me know. She didn’t respond which tells you all you need to know as to their attitude towards their customers as well as the culture and incompetence within the company. I have now found another attentive and competent agent to manage and care for the property but will have to spend thousands of pounds fixing up my neglected property.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 27% | £0 | £0 |
| Lettings | 100% | 27% | £290 | £2,600 |
homes4u ltd
Withington House
Wilmslow Road, Manchester, Greater Manchester
M20 3FU
0161 448 0090
<p><H3>Customer Care & Complaints Procedures</h3></P>
<p>Care</p>
<p>homes4u, as a member of the Ombudsman for Estate Agents Scheme, aims to provide outstanding levels of service to all of our customers. In respect of property sales, we support the Which? Move It Campaign, and are committed to the 'We Promise' Code: We commit to help you to buy/sell your home with integrity and
professionalism.</p>
<p>In order to do this, we make the following promises:</p>
<ul style="list-style-type: circle;list-style-position: inside">
<li>We will value your property accurately</li>
<li>We will declare any conflict of interest</li>
<li>Our contracts do not include unfair contract terms</li>
<li>We will ensure that you understand the contract you sign</li>
<li>We will check that buyers are in the position to fund the transaction, but we will not force buyers to take our mortgage advice</li>
<li>We will pass on all offers immediately and in writing</li>
<li>We will accurately reflect your home in advertising</li>
<li>We will be honest about the property you are buying</li>
<li>We will give you a weekly update about your transaction</li>
<li>We will deal with any complaints fairly and speedily</li>
</ul>
<p>We observe the regulations of the Estate Agents Act '79, the Property Misdescriptions Act '91, Data Protection and Money Laundering.</p>
We observe the Manchester Student Homes Code in respect of our private halls, and in the handling of all of our lettings we commit to:
<ul style="list-style-type: circle;list-style-position: inside">
<li>We will accurately reflect property in advertising</li>
<li>We will be honest about the property you are renting</li>
<li>Our contracts do not include unfair contract terms</li>
<li>We will ensure that you understand the contract you sign</li>
<li>Our contracts will always give contact details for the landlord or managing agent</li>
<li>All prospective tenants will have the opportunity to view property for letting, whilst recognising current tenants' right to 24 hour notice</li>
<li>We will notify landlords of legal obligations which apply to renting property</li>
<li>We will keep Landlords updated with the letting and contract process</li>
<li>We will deal with any complaints fairly and speedily Equal Opportunities Statement</li>
</ul>
<p>homes4u will ensure no person or group of persons will be treated less favourably by us than any other person or group of persons because of their age, race, colour, ethnicity, religious or national origin, gender, disability, appearance, marital status, sexual orientation or social status.</p>
<h3>Complaints</h3>
<p>In order to ensure that these standards are maintained, we have introduced a complaints procedure, which provides for any grievances to be handled internally.</p>
We commit to taking your grievance seriously. We will listen, investigate and confirm our findings to you in a speedy, impartial and honest way.
If you believe you have a grievance, please write in the first instance to the Manager of the branch concerned (contact us), outlining the details,
within three months of the incident. Your letter will be acknowledged within 3 working days, detailing steps that will be taken to investigate the matter.
Your complaint will be thoroughly investigated according to our in-house procedures, and a written reply will be sent to you within 14 days of
receipt of your initial letter. If you are not satisfied with the outcome of our initial investigation, we will offer you the further opportunity to have your grievance reviewed by the Managing Directors Office. If we fail to conclude our investigations within three months from when the complaint was first submitted in writing, it can be referred to the Ombudsman.</p>
<p>In the even that the final review as details above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the Ombudsman for Estate Agents, to whom information will be provided by homes4u. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters expeditiously i.e. within 3 months from the date of written notification to ourselves.</p>
Last updated at 5/22/2013, 4:25:27 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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By : 'abbasroble@gmail.com'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M13
Homes4U are by far (by far) the worst company I ever had to deal with. They are really really really bad. They are awful. They made the process of my getting the flat actually a 5 months affair, but because I was a bit stubborn and unaware of other options, I thought it was normal. They were... Read Full Review
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By : 'P'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M5
Homes4u are not trustworthy. Had them managing property for me for students. They charged me every month for repairs, so many repairs that I no income for 18 months out of 2 years they manged due to number of repairs. Funny thing was that tenants were calling me saying that had contacted homes4u... Read Full Review
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By : 'Unsatisfied'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : WA15
Homes4U are simply the worst letting agent I have ever experienced. If you have found the ideal property but find it is let by H4U, I would strongly recommend finding an alternative. Ever since moving in, we have experienced nothing other than dreadful service. - Awful customer service - ignore... Read Full Review
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By : 'Sam'
Services : Letting( As a Owner )
Rent PCM : £2200
Would you recommend ? : No
Postcode : M20
I let a HMO property through Homes4U Withington for 6 years. I am not local and entrusted them to manage and maintain my property. For the first few years, they offered a service that can be described as satisfactory. There has been a significant deterioration in the service over the last 2 years... Read Full Review
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By : 'Lauren'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M14
I've never left reviews before, I think this is my first ever review but I am so livid with the company, I honestly wish I could rate them lower than 1 star. Please read the reviews and listen to what people are saying, I made the mistake of going with them even after my friend really... Read Full Review
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By : 'William'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M33
We had no problem with this company until we vacated our property on 28th of July. To this day we have still not been told how much deposit we are getting back, let alone received anything. They are blatantly denying our calls as well now. We have been to citizens advice to take action against this ... Read Full Review
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By : 'Lucinda'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : M21
When my partner and I decided to rent a property through Homes4U, we thought that the application process would go smoothly. Little did we know. After paying the holding deposit, they asked for a lot of private information. But the worst part was that they outsource the reference checks to... Read Full Review
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By : 'Michael'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M30
I am a landlord, i have had so many bad experiences with Homes4u. They never responded to my emails, they are always on the phone if you call. They do not chase late payments but still take their money. They are currently in breach of contract because they can not be bothered to conduct a final... Read Full Review
By : homes4u
Apr 22, 2020We are really sorry that you are unhappy and we have not been able to resolve the matters you have raised. We have responded in full off line In the current global health crisis we are working in...
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By : 'Simona'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M15
AVOID THIS COMPANY. The worst customer service ever. AVOID IF YOU CAN. One of our rooms is inhabitable because of a huuuge mould problem caused by a leak. TWO MONTHS LATER it still isn't... Read Full Review
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Tarin
By : 'Juliet'
Services : Letting( As a Tenant )
Rent PCM : £2600
Would you recommend ? : No
Postcode : M20
Shameful service and staff that don't care or listen. My daughter and her friends rented a property with Homes4U, Withington Branch, from 2018-2019. There were problems from the very day they moved into the property - it was so dirty I ended up going to Sainsburys to buy cleaning products and ... Read Full Review
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By : 'Un'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : M14
we lost out on a great property just because their manager said they dont allow skype/live video viewings (we live in london). one of the few agents that dont allow this for some... Read Full Review
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Tarin
By : 'Lib'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M14
Referencing process is a joke. If you work for small businesses you have no chance. After submitting excessive amounts of evidence of income, still refused. Waste of time and... Read Full Review
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Tarin
By : 'Lib'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M14
Referencing process is a joke. If you work for small businesses you have no chance. After submitting excessive amounts of evidence of income, still refused. Waste of time and... Read Full Review
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Tracey
By : 'HMSF'
Services : Letting( As a Owner )
Rent PCM : £10
Would you recommend ? : Yes
Postcode : M13
The rents have been passed on to us promptly. All queries were answered either the same or the following day. Tracey Davies has been especially helpful and knowledgeable in everything we asked... Read Full Review
Reasonable
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By : 'Jess'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : M14
As new landlords of a newly renovated house we chose Homes4U based on ratings off the internet which seemed fine however after our dealings with several employees at the Fallowfield & Withington branches I would not recommend them at all. We chose to pay for the Gold Standard Service, in which... Read Full Review
Bad & expensive for the lack of service offered.
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By : 'CS'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M13
Appalling aggressive behaviour by the Lead property manager towards a student on 29th September Friday afternoon in the Withington office. Causing undue distress to the individual who was only trying to get some answers and help with regards to some documents and a reported issue with the common... Read Full Review
The tenants paid a service fee to the agent for the house. What is this fee for? Appalling service?
By : Adam
May 30, 2019I'd just stop paying rent. They will soon sort it...
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James
Andrew
By : 'P'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : M14
Do not use this company! Was given a filthy house when we moved in. Once we paid the deposit homes 4 u refused to help with any of our problems which included a house left dirty by previous tenants, fridge not working, cooker not working. Despite all of this when we left the property they had the... Read Full Review
Bad
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By : 'Jack'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : M14
Like most reviews say, they have a very 'not my problem' attitude. If you email them complaining of an issue, you're either going to be redirected to another member of staff, or not hear back from them at all. Waited a month just to get my deposit back, after continuous stalling and finger pointing ... Read Full Review
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By : 'Fnewkemp'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : No
Postcode : M146
Extremely rude and unprofessional, turning up without prior arrangement, not locking the door after viewing the property and lying to future residents about the condition of the... Read Full Review
They do not deserve the agency fees
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Shazia
By : 'Lilly'
Services : Letting( As a Tenant )
Rent PCM : £315
Would you recommend ? : No
Postcode : M14
Extremely rude and made comments on personal relationships which was unnecessary. Just because we are students doesn't give her a right to be so condescending. Unprofessional and kept threatening us, which is unnecessary as we are adults and her unpleasant demeanour was uncalled... Read Full Review
