Rite Home - Online estate agent

Our experience with RiteHome has been a shambles from the beginning. There have been an ongoing list of minor incidents, however for the sake of brevity I have edited this review down to the ones that I think best show their attitude as a letting agency. When we first arrived there was cigarette ash in the middle of the living room floor and mould caking almost every surface on the inside of the washing machine. This left our clothes stinking. We had to clean both of these ourselves. A few weeks later, an absolute blunder in the Ritehome office lead to all of Ritehome's current and previous tenant's personal contact information being shared with one another. Some of the past tenants had not been in touch with Ritehome for years. This was not due to a data breach, but was instead due to incompetence or lack of due diligence in the Ritehome office. Our next issue came when our washing machine began to break some months later. We reported this using Ritehome's online repair form, as this is the medium that they had previously requested we use to report faults in our property. It appeared that they did not even bother to read this for a week, by which time the washing machine was completely broken and unusable. We then had to wait for a technician to visit the property and confirm that the washing machine was in fact broken, before we could experience the joy of waiting for a replacement. Our most recent interaction with Ritehome was regarding our unsafe front door, broken shower and a missing handle from an interior door. This time our repair request took around 1 month for someone to be sent out. During this period Ritehome asked us for roughly £400 in arrears that we did not owe. After asking for a copy of our account, it was clear that not only were the Microsoft Excel skills of the staff very basic, but that they had failed to understand their own very basic spreadsheet which I then had to explain to them. The arrears were the removed from our account. This company seems to be run by a group of people with their feet up in the office and their fingers in their ears. I would strongly recommend avoiding them both as a tenant and as a landlord who recognises their duty of care to their tenants.