Homesforte

Complaints Procedure

INTERNAL COMPLAINTS PROCEDURE We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible. If you have a complaint, please put this in writing (letter or email) to us. We will then acknowledge and respond in line with the timescales and stages set out below. Stage 1—Your Complaint Please put your complaint in writing either by letter or email and address it to Branch Manager, 56 Watson Place, London, SE25 5EX, admin@homesforte.co.uk. Please include as much detail as possible, including dates, names of any members of staff you dealt with, and where you are able to enclosing/attaching any supporting evidence. What will happen next? Stage 2—Our Acknowledgement We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure. Stage 3—Our Investigation We will then investigate your complaint. We will review your file and speak to any members of our team who were involved. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter. Stage 4—Final Viewpoint If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff. Should you wish to escalate to this stage then please write to Femi Odunlami, Director, 56 Watson Place, London, SE25 5EX, admin@homesforte.co.uk. We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter. Stage 5—The Property Ombudsman If our final viewpoint letter does not resolve matters (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge. The Property Ombudsman Milford House 43-55 Milford Street Salisbury SP1 2BP 01722 333306 www.tpos.co.uk admin@tpos.co.uk You must refer your complaint to the Ombudsman within 12 months of receiving our final viewpoint letter

Last updated at 12/29/2020, 2:42:14 AM by allAgents

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Awards won by Homesforte

Regional Awards Won by Homesforte

Individual Branch Awards