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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
3.7/5, 36 Reviews
67% Recommended
57% sales valuation accuracy
86% letting valuation accuracy
72% sales fee satisfaction
71% letting fee satisfaction
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By : 'David'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : GU22
Leaders does NOT CARE. They did not care when they delayed our entry into the property having confirmed a date, meaning we had to look for somewhere to stay within 24 hours for my wife and 3 month old baby until the property was ready. No apologies, no options offered. Also, had to put into storage all my belongings until the property became available. Hundreds of pounds spent for accommodation until the property became available as well as for the storage, which I then have to move myself. Leaders did not care. It took 2 months of continuous phone calls and emails to get the property into a liveable state. The property was dirty despite they claimed it had been professionally cleaned – something I reflected on check-in report. 2 months before they finally removed the shower screen which was broken and presented a health hazard, they clearly did not care. After 3 months of insisting about a key into the utilities room, had to get a key cut from one of the neighbours. Seeing the lack of interest, responsiveness, professionalism and overall apathy, we realised that anything that needed done would have to be done by ourselves as Leaders did not care. Although it is not Leaders responsibility, the lift did not work for 3 months. Not having the use of a lift with a baby is quite inconvenient and asked Leaders if they could help by also phoning the building management. They may have helped if they cared. It has been an awful year living at this property (mis)managed by Leaders, and even on check-out had issues with them, as they tried keeping over 600 pounds from the deposit. After continuous delays, as expected from them, it was not until I mentioned taking them to Small Claims Court that TDS was involved and managed to get some of the deposit back. Following their overall attitude and ways of working, with continuous delays, it is not until February this year (left the property back in September), that we have managed to get our money back and feel I can finally close this dreadful experience which I would not recommend to anyone. Given the amount of Estate agents in Woking, and the amount of properties available, it has been simple to find an alternative to Leaders. Hopefully, if enough landlords and tenants choose not to have to put up with Leaders, there may be a time when Leaders may start caring.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 57% | 72% | £0 | £0 |
| Lettings | 86% | 71% | £750 | £1,700 |
Leaders
Surrey House, 46 Commercial Way, Woking, Surrey
GU21 6HW
01483 762 626
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Larissa
By : 'THOMAS'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU21
THIS IS THE FIRST TIME I MET LARISSA. IT WAS QUITE AN EXPERIENCE. LARISSA IS HELPFUL, ALWAYS RESPONSE IN GOOD TIME I SHOULD SAY QUITE EFFECIENT. ALL IN ALL I AM HAPPY TO MEET... Read Full Review
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Katy
By : 'sarah'
Services : Letting( As a Owner )
Rent PCM : £900
Would you recommend ? : Yes
Postcode : GU22
I would like to mention Katy Elsdon as she has been utterly professional and personable throughout the entire period of renting my property with Leaders which has been many years. She brought with her stability , confidence and peace of mind whilst I rented my property out when living... Read Full Review
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Sophie
By : 'E.L.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU1
Very pleased with the service provided by Leaders and particularly the property manager, Sophie Allen. The responses have been prompt and the service has been very efficient. I highly recommend the... Read Full Review
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Katy
By : 'Sue'
Services : Letting( As a Owner )
Rent PCM : £920
Would you recommend ? : Yes
Postcode : GU21
My elderly mother has had a property with Leaders for quite a few years. Just recently I have been dealing with Katy Elsdon and she has been a breath of fresh air. She is very helpful and goes above and beyond. Thanks Katy for all your... Read Full Review
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By : 'Ahmed'
Services : Letting( As a Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : GU22
Very disappointing experience with apartment parking slot. No effort was done to help with parking management company. Not even a way to contact them on my... Read Full Review
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By : 'Lisa'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : GU22
We moved into our rental on the 11 February 2022 to this date we have had very little assistance with repairs and the ventilation is non functional so we have the strong smell of cigarette smoke filling our flat daily after we signed a non smokers clause in our lease. The property that was cleaned... Read Full Review
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Austyn
By : 'Junaid'
Services : Letting( As a Owner )
Rent PCM : £995
Would you recommend ? : Yes
Postcode : GU22
I have had an impossible tenant. To say that my property was left in a state of disrepair would be a huge understatement. The condition of the flat was so exceptionally poor that I doubt anyone could imagine it or have seen anything like it in their lifetime. You could sympathise, as a landlord,... Read Full Review
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By : 'pratiksha'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU22
Highly dissatisfied with the maintenance services. I recently moved into a new flat and basic things like heating, hot water was not working. Upon raising multiple times they kept on delaying and were totally unsupportive towards my request. Terrible after sales service, it has been a nightmare... Read Full Review
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Larissa
By : 'Sylvia'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : KT16
Larissa Tilley has always been a great help, nothing is too much trouble! Always cheerful. Always gets the job done. Thank... Read Full Review
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Kate
By : 'Vennissa'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GU22
Kate is a very professional and caring agent. She understands my needs and always try her best to provide what she could. She responds very quickly and update the progress from time to time. I am very satisfied with her expertise, patience and efficiency. I do recommend her to any of the... Read Full Review
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Austyn
By : 'Richard'
Services : Letting( As a Tenant )
Rent PCM : £1125
Would you recommend ? : Yes
Postcode : GU22
I would like to say thank you to Austyn Green for organizing work repair with our landlord for renting property 56 Selwood road, Woking. Really care about sorting out our plumbing issue. Replying immediately on my... Read Full Review
By : Vio Popescu
Jul 23, 2021Never, never, but never use Leaders as your agency to let. You never find the right person on the phone, busy and never call back, never solve the management issues, and NEVER give back the...
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Sarah
By : 'Junaid'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GU22
I have been with Leaders (County before that ) for about 8 years. In this time,I have found the entire team to be sincere, personable , helpful and genuinely caring. This is really ideal from a company that protects and cares for your valuable investments; you really can't ask for more and... Read Full Review
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Kate
By : 'Milen'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : Yes
Postcode : GU22
Sevices are good and they are not faked like other agencies do by publishing something cheap they don't really have and when you call to tell you that this is gone but they can get you something similar at different price if course. I guess it is up to the person you will deal with but Kate... Read Full Review
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Kate
By : 'Candy'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : GU22
Excellent & efficient services and a great experience dealing with Woking Leaders, especially Credit to Kate O, Kate is professional and helpful and always has prompt reply! Thank you so... Read Full Review
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Sarah
By : 'Jim'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : Yes
Postcode : GU22
The whole moving experience was brilliantly managed by Sarah. The online reference process was a little clunky, but Sarah steered us through that smoothly. From offer to move-in only took 10 days - couldn't have asked for more.... Read Full Review
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By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GU22
Leaders does NOT CARE. They did not care when they delayed our entry into the property having confirmed a date, meaning we had to look for somewhere to stay within 24 hours for my wife and 3 month old baby until the property was ready. No apologies, no options offered. Also, had to put into storage ... Read Full Review
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Louise
By : 'Anita'
Services : Letting( As a Tenant )
Rent PCM : £831
Would you recommend ? : Yes
Postcode : GU22
Absolutely excellent service and a great experience dealing with Woking Leaders, especially Louise Knightley, who professionally and expertly deals with our queries with a no-fuss attitude and a great... Read Full Review
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Kate
By : 'Stew'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : No
Postcode : GU21
Excellent sevice, Katie O was great. In such trying times it was really good to have such helpful ,thank you so... Read Full Review
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Larissa
By : 'Stuart'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : TW16
Fast, Accurate, Reliable...Great Service esp. thanks to Larissa for confirming all requests and queries in double quick time & managing renewal of... Read Full Review
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Larissa
By : 'A'
Services : Letting( As a Owner )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : SM5
Recently introduced to our new property manager Larissa, she is a great person to have manage our property. Always polite, professional and efficient. Nothing is too much trouble for her and we've had a few problems to resolve... Read Full Review
