Gem Lettings

We called Gemma for a property in St Albans and asked her specifically if there was any official views or offers from anyone else as we were desperatly in need of a place for our family. She said no, you can come and view it, after our view on 4 Nov, we called her and told her we liked the property ... Read Full Review

Terrible - unprofessional, useless - how can they find you a tenant when they don't answer the phone! . Don't use ... Read Full Review

Gemma has been a very prompt and responsive agent, with nothing ever being too much trouble. Polite and friendly, dealing speedily with maintenance issues, and quick at getting renewals of lettings. We have no hesitation in recommending ... Read Full Review

Gem Lettings has been great. Gemma herself is always responsive and helpful over the last 5 years we've been dealing with her. The tradesmen they use are friendly and professional and have carried out high quality repairs when we have needed anything fixed. Highly ... Read Full Review

My husband and I used Gems Lettings to let out our 2 bedroom flat. We were really happy with how quickly she found someone to fill the tenancy and also the quality of the tenants she found. We were very happy with the service she provided and would definitely recommend her, as well as use her again ... Read Full Review

I have let my property with Gem Lettings for 6 years and have been very happy. Gemma and her team are very helpful and a great support to landlords. They sort any issues for tenants promptly and communicate well. Additionally we have had hardly any gaps in Lettings. Many ... Read Full Review

Have used Gemma twice in recent years and she has provided an excellent service on both occasions. Last month she provided very sound letting advice, found excellent tenants for my property in central St Albans within a week and managed all the administration speedily with no fuss. Gemma also ... Read Full Review

I have used Gem Lettings for a number of years and found the service received from Gemma both professional and efficient. Having fully trusted Gem Lettings to find the most reliable and trustworthy tenants, I will continue with confidence that all tenants are vetted and checked thoroughly. Highly ... Read Full Review

Having used Gem Lettings for a number of years on a number of properties i would highly recommend them. From finding me very good tenants, to on time payments and keeping me updated with any issues, the service was excellent. A very professional service and I will be using them ... Read Full Review

Absolutely fantastic experience with Gem lettings, we were with Gem lettings for roughly 7 years, Gemma always resolves any issue within the properties promptly. Gemma also had to deal with an extremely delicate situation, this was with an extremely volatile and intolerant Neighbouring landlord, ... Read Full Review

We had previously worked with Gemma at Gem Lettings to let our house but the tenants she found us were nothing but trouble and the documentation used was shoddy, so we moved to renting privately. As it turned out, Gem Lettings manages a property which is next door to our privately let one. ... Read Full Review

I was a tenant managed by Gemma. She was amazing. When we ended our tenancy she was really flexible with us and made sure to give as much notice as possible for viewings when we were in. We got our full deposit back thanks to her guidance on what we were obliged to do as part of her contract. If I ... Read Full Review

I have rented a property though Gems letting from May 2018 until Feb 2019 in St Albans. The only time Gemma treated their customer well is when you initially sign up but once you have in the property, the service is extremely poor. I had to leave after 8 months as I was needed more space for an ... Read Full Review

I've been a tenant in rental properties for a good part of the last 35 years and I can honestly say that Gemma at Gem Lettings is the best agent I have ever dealt with. Nothing is ever too much trouble. Problems that other agents would make into a drama are handled efficiently and ... Read Full Review

I used Gem lettings to let my property for around 4 years. All was fine until a problem arose with tenants, then Gemma seemed out of her depth and became very ... Read Full Review

For the past six years we have been letting properties through Gem Lettings. Before that we let through a well-known high-end national agency. We are very glad we changed agency. Gem Lettings deals with matters far more swiftly and efficiently. The service is personal, professional and helpful. We ... Read Full Review

Gemma has been letting my property for over 3 years and to date I have only positive comments on her service. I cannot comment on her service over other letting agents as I have had no need to try others. Gemma has made sure my property has remained let, with a smooth transition between tenants ... Read Full Review

Requested to view a property through Gem Lettings and dealt with Gemma O'Sullivan directly. After viewing the property we decided we would like to rent the flat. We met the landlord during the viewing and him and his wife were really nice and very friendly. Gemma then started the onboarding ... Read Full Review

I was looking to rent a property, initially on the phone setting the appt up Gemma was very pleasant and efficient..........however due to myself running late from another viewing i had been on and the lovely M25 i had to let Gemma know, she was fine but i could tell from her voice she was not ... Read Full Review

We used Gem Lettings to rent out our flat - the service was nothing but exceptional. She was quick and efficient - we have nothing but positive feedback about the whole ... Read Full Review