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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.6/5, 63 Reviews
90% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
93% sales fee satisfaction
93% letting fee satisfaction
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Lee
By : 'BB Higgs'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £675
Would you recommend ? : No
Postcode : PL2
The worst estate agents we’ve ever dealt with. We are a young couple who have recently moved back to Plymouth after me ending my studies in Southampton. We have been looking at several properties a week for months now, I noticed one had been on the market for a particularly long time so booked a viewing with Megan from Novahomes. Absolutely loved the property and cannot fault Megan, it was the first one that has really stood out to us. So we paid a £155 holding deposit on the day as well as giving notice on our current flat. We completed the referencing process and successfully passed! Absolutely ecstatic that we’d finally found somewhere, arranged a day to pick up the keys and finalise everything. Anyway I get an email from Novahomes THE DAY BEFORE we’re supposed to pick up the keys, apparently the Landlord has only just read our (already completed and “successful” references) and has not only changed his mind, he will only take us if you pay £75 more per calendar month along with 3 months rent in advance!!!! The flat was already a little over budget (especially considering its history of a mould problem, and vile carpets which we were willing to work with) me and my partner both work 7 day weeks so didn’t mind spending a little more to get exactly what we wanted. Novahomes not only let us down leaving us 2 weeks to find a new property or we’d be homeless! They have also refused to give our holding deposit back (which is illegal as we didn’t not want the flat, it was the landlord’s decision) I am now having to take legal action against the company as they have point blank refused to give us our money back because they took the property off the market for 10 days (please bare in mind it had been on the market already for about 2 months, so they weren’t earning money on it anyway) I would 100% NOT recommend this company. Clearly very money hungry and I wouldn’t want this to happen to anyone else, especially not when people are loosing their jobs and were about to go into a recession! We have since found another property with the company Julian Marks who have been amazing, so friendly and helpful as well as HONEST and clearly not money hungry thugs!
Novahomes Plymouth
Spargo House, 10 Budshead Way,, Plymouth, Devon
PL6 5FE
01752 206040
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 93% | £24,000 | £675,000 |
| Lettings | 67% | 93% | £650 | £725 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 2 | 0 | 1 | 2 | 41 | 3 | 12 | 0 | 1 | 1 |
Whilst we endeavour to meet and exceed our customer expectations, and despite our best efforts there may come a time when you feel our service has not lived up to your expectation. As a member of The Property Ombudsman there are guidelines to follow when making a complaint and we have in place a formal complaints procedure which must be followed exactly when making a complaint about a licensed agent, service or staff member at Novahomes Plymouth Region, a copy of which is available on request to info@novahomes.co.uk.
Last updated at 10/20/2022, 5:36:58 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
£ 145000 Offers Over
2 Bedroom Flat House for Sale - Grassendale Avenue, Plymouth
£ 240000 Offers Over
3 Bedroom Semi-Detached House for Sale - Ramillies Avenue, West Park, PL5 2NU
£ 220000 Offers Over
2 Bedroom Terreced House for Sale - Wentwood Gardens, Plymouth, PL6 8TD
£ 395000 Offers Over
3 Bedroom Terreced House for Sale - The Old Wharf, Oreston, PL9 7NP
£220 pw | £950 pcm
2 Bedroom Apartment House to Rent - Regent Street, Greenbank, PL4
£220 pw | £950 pcm
2 Bedroom Terreced House to Rent - Dartmouth Walk, Leigham, PL6 8PU
£174 pw | £750 pcm
1 Bedroom Flat House to Rent - North Road East, Plymouth, PL4 6AY
£207 pw | £895 pcm
2 Bedroom Terreced House to Rent - Yeats Close, Crownhill, PL5 3SD
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By : 'Alan'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : PL7
Having had Novahomes manage my rental properties for over 5 years now I have not been let down in any shape or form. Considering my properties are in the Plymouth area of Devon; and I live in Dorset; so I need a company who deals with all aspects of rental properties where this is where Novahomes ... Read Full Review
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By : 'Mitch'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : PL6
Never rent of these as you'll never get your deposit back. Lived in one of theirs for 7.5 years and then given section 21 with 2 kids whom are now in temporary accommodation. No consideration for circumstances and never get anything fixes when asked. End of tenancy check and most of the ... Read Full Review
By : Lee Whitelaw
Oct 30, 2023I am sorry to see this review and appreciate your frustration. Your situation is indeed very difficult but sadly when a property is left in the condition you left this property in, there has to be a...
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Matthew
Megan
By : 'Sonya'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £280000
Would you recommend ? : Yes
Postcode : PL9
When selling our property, NOVAHOMES Real Estate Agents came highly recommended by a happy customer - and they definitely lived up to it: With their open, positive “yes, can-do” attitude, the crew at Spargo House in Plymouth took all the stress out of a potentially daunting ... Read Full Review
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Stuart
By : 'Lorraine'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL2
Absolutely delighted that we chose Novahomes to sell our property, throughout the whole process they kept us informed, answering any questions/concerns we had efficiently and promptly....and got us the best price we could have ever asked for! Thank you to ALL the team and we wouldn't ... Read Full Review
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By : 'Karl'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL21
Very professional and helpful agent in selling my first home. Would recommend as a local agent to help sell a ... Read Full Review
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Megan
Stuart
By : 'Chris'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL6
Nova Homes were great, professional, got the best price for us and super helpful all the way through! Would highly ... Read Full Review
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Stuart
Holly
By : 'Bren'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : PL9
I highly recommend the Nova team in Plymouth. They were very proactive and professional. 5 stars. Based in Crownhill they are easily ... Read Full Review
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Holly
Megan
By : 'Tracy'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : PL6
Read the other reviews then ask yourself if they are THAT good - I can confirm that they ARE! Faced with selling a relative's empty property whilst living 140 miles away was always going to be a challenge but Novahomes were fantastic - they went above and beyond anything that I would have ... Read Full Review
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Lee
Stuart
By : 'Anne'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL5
Thank you Novahomes for providing an excellent service. The lettings side have managed 2 rental properties for us since 2014 and have always been efficient and supportive. The sales side have kept us informed of progress, chased buyers when necessary and helped us through the process, always with ... Read Full Review
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Stuart
Matthew
By : 'Graham'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £357500
Would you recommend ? : Yes
Postcode : PL6
Thank you so much Nova Homes and in particular Stuart who took great care in all our queries and kept us up to date at all times, easy to contact and always happy and cheerful. Well done and thank you all once again. From Graham and Jan at The ... Read Full Review
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Holly
Lee
By : 'Alli'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £135000
Would you recommend ? : Yes
Postcode : PL4
I cannot recommend Nova homes highly enough. I’ve used them twice in 12 months to sell buy to let’s after my tenants purchased their own properties. On both occasions they have been excellent; obtaining buyers within a week, achieving more than the asking price. In fact, I had a ... Read Full Review
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Stuart
By : 'Janine'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Buyer )
Sold price : £295000
Would you recommend ? : Yes
Postcode : PL4
Very efficient and attentive. Was always kept up to date with my purchase. All questions were answered in a timely manner. Highly ... Read Full Review
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By : 'Mark'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : PL7
This is the third time I have used Nova Homes to sell my property. Two of the three resulted in successful sales. The fees charged are competitive and the service is very good. They are not one of those agents who sits back and and leaves everything to the solicitors/buyers/sellers. They actively ... Read Full Review
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By : 'Scarlett'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Buyer )
Sold price : £319000
Would you recommend ? : Yes
Postcode : PL9
Can't rate highly enough! Very friendly, efficient and amenable team. Very happy with their support through the house buying process, along with their helpful updates and videos that kept us informed. Would highly ... Read Full Review
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Holly
Stuart
By : 'Victoria'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL4
Stuart and the team at Nova homes have been brilliant! This was our first time selling and they supported us every step of the way. The whole process was managed efficiently, professionally and with a personable quality. They’re communication was great, we were kept informed every step of ... Read Full Review
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By : 'Ryan'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL1
From start to finish the entire team at Novahomes worked endlessly with us to market and sell our home. We were sale agreed after the first day of viewings thanks to their professionalism and Fabulous marketing to include the virtual tour of our home. We completed today and would like to thank the ... Read Full Review
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Stuart
Megan
By : 'Mary'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PL2
The staff at NovaHomes, particularly Stuart, Lee and Megan, have a wonderful attitude to Client care. They are so friendly and helpful. The sale of our house wasn't the smoothes but we were keep in touch at all times with the progress in negotiations and have no complaints. We ... Read Full Review
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Stuart
Holly
By : 'Luke'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £196000
Would you recommend ? : Yes
Postcode : PL4
Excellent service from start to finish. Looked after our best interests including recommending rejecting a higher offer due to the buyer not providing enough information about finances. Really happy with valuation and communication was great throughout the viewing ... Read Full Review
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Holly
By : 'Cathy'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : No
Postcode : PL5
This was the second time that we had used Novahomes. The first time they were absolutely amazing, kept me completely up to date and couldn't be more attentive. The second time was also very good. I would wholeheartedly recommend Novahomes to ... Read Full Review
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By : 'Nick'
Branch : Plymouth, Spargo House, 10 Budshead Way,
Services : Sales( As a Vendor )
Sold price : £170000
Would you recommend ? : Yes
Postcode : PL6
The team at Novahomes have been great to work with. They have been professional and efficient throughout the process and their prices are the best around. I would definitely recommend using their ... Read Full Review
