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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.5/5, 58 Reviews
88% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
67% sales fee satisfaction
95% letting fee satisfaction
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Samantha
By : 'Alex'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : E8
Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our requirements.
<p><strong>Keatons Customer Complaints Procedure</strong></p>
<p>If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.</p>
<p>The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.</p>
<p>If you remain dissatisfied with the result of the internal investigation, please email <a href="mailto:headoffice@keatons.com">headoffice@keatons.com</a>. You will receive an acknowledgment email and your complaint will be reviewed.</p>
<p>A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.</p>
<p>In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. <a href="http://www.tpos.co.uk">www.tpos.co.uk</a></p>
Last updated at 11/30/2, 12:00:00 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £510,000 | £930,000 |
| Lettings | 80% | 95% | £1,300 | £3,550 |
Keatons
352 Mare Street, London, Greater London
E8 1HR
020 8525 7788
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By : 'Sum'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E9
Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however ... Read Full Review
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Tarik
By : 'Tess'
Services : Sales( As a Buyer )
Sold price : £740000
Would you recommend ? : Yes
Postcode : E9
Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so... Read Full Review
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By : 'East'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : No
Postcode : E8
Beyond harrowing experience dealing with Keatons Hackney. I never normally write reviews, let alone a long one like this one… Like everyone, I'm really busy and REALLY don't have the time. But I am so traumatised by my experience, I want to warn other landlords/landladies about... Read Full Review
By : Tony George
Nov 16, 2021This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business. The only pertinent issue here is that you attempted to avoid...
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By : 'Hackney'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E8
I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a lot of risk with our tenants through basic mistakes. They are absolutely... Read Full Review
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Elliot
By : 'Paul'
Services : Sales( As a Buyer )
Sold price : £710000
Would you recommend ? : Yes
Postcode : E5
Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank... Read Full Review
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Samantha
By : 'Sophia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E9
Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on how best to get our offer accepted, she was so helpful and... Read Full Review
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Samantha
By : 'Scottie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and would gladly use her again – but ... Read Full Review
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Samantha
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : E8
Dealt with the helpful estate agent, catered to all of our needs and went out of her way in order for us to pick up the keys... Read Full Review
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Samantha
By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E8
Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our... Read Full Review
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Samantha
By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Sam was kind, warm and friendly. She made what is usually stressful experience a very smooth one. We were really pleased with the... Read Full Review
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Samantha
By : 'Ludo'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E8
The agent assigned to help us find our flat (Samantha Barrett) of the Hackney branch was so extremely helpful! She took the time to speak to us at length about exactly what we were looking for in a property, and went above and beyond to get into contact with us as soon as any relevant properties... Read Full Review
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Percy
By : 'Kyle'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E8
Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many... Read Full Review
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Percy
By : 'Alice'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout.... Read Full Review
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Percy
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E9
So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics. I was extremely motivated to move in a quick time and things seem to be moving along with my... Read Full Review
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Percy
By : 'Mathew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Percy & the team at Keatons are professional but also cared. The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely... Read Full Review
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Percy
By : 'Claire'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks... Read Full Review
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Percy
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
very helpful agent, five starts experience!! Took time to understand my requirements and and suggest accordingly. very quick responses too! Thanks Percy... Read Full Review
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Percy
By : 'Danielle'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E5
Percy found us lovely tenants within a week of listing. Ross also gave us a great introduction to the company and the entire process was extremely... Read Full Review
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Percy
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
Great work from Percy who helped us find a place in Clapton. He has been helpful throughout the process and always easy to speak... Read Full Review
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Percy
By : 'Max'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Percy was fantastic through the whole process. Showed me a range of good flats and even negotiated a deal for... Read Full Review