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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.9/5, 75 Reviews
96% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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Julia
By : 'Sarah'
Services : Sales(As a Buyer)
Sold price : £210000
Would you recommend ? : Yes
Postcode : B91
Julia has been professional and helpful throughout the purchase of our property. Her communication is excellent and she carries through on her promises. Major thanks to Louse also, who was so flexible and helpful with viewings. Thanks both! We would definitely use you guys again!
1. The initial point of contact for all complaints is either Emma Daffurn (sales) or Mark Farebrother (lettings) who can be contacted at the branch. The complainant should be provided with their full name, address and contact details.
2. Even if initially made orally, all complainants should be asked, if at all possible, to submit their own complaint in writing.
3. Emma or Mark will acknowledge any complaint promptly, within 24 hours, with a formal written outcome being submitted to the complainant within 7 working days.
4. If the complainant remains dissatisfied, the complaint will be passed to Jamie Smart (Director) who will conduct a speedy, separate and detached review of the complaint.
5. Following this in-house review, a final written statement including any offer made, will be sent to the complainant.
6. Where this still does not satisfy the customer, this becomes the “Deadlock Letter” and will be accompanied by details of how the matter can be referred to The Property Ombudsman (TPO), Milford House, 43-55 Milford Street, Salisbury, Wiltshire, SP1 2BP. Tel: 01722 333306
7. Customers may be given a copy of this in-house procedure.
Last updated at 9/13/2023, 7:16:45 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100% | 100.00% | £165,000 | £1,000,000 |
Smart Homes
3 Union Road, Solihull, West Midlands
B90 3BT
01217444144 option 3
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
By : 'Sesh'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B91
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Great service from Trish, Julia,& Louise, when buying new home in Broadoaks Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes... Read Full Review
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Linda
By : 'Hannah'
Services : Sales( As a Buyer )
Sold price : £189000
Would you recommend ? : Yes
Postcode : B91
Very helpful and professional customer service. Especially from Trish, Linda and Julia. Really cared about doing a good... Read Full Review
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Trish
By : 'Erkin'
Services : Sales( As a Buyer )
Sold price : £195000
Would you recommend ? : Yes
Postcode : B91
We recently complete our purchase with Trish. From the day one she helped us a lot and informed everything in advance. She made our purchase very smooth and quick. I am very happy to work with... Read Full Review
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Trish
Julia
By : 'Amran'
Services : Land & New Homes
Sold price : £207500
Would you recommend ? : Yes
Postcode : B91
Trish, Julia & Co have been wonderful in overseeing my recent property purchase. Their friendliness, patience and pro-activeness made the purchase process much less stressful than anticipated. This is the second time I have purchased through SmartHomes and certainly will do again in the... Read Full Review
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Trish
Helen
By : 'Russ'
Services : Sales( As a Buyer )
Sold price : £228000
Would you recommend ? : Yes
Postcode : B91
I have both purchased a new property from SMART Homes and in the process of selling my current property with them also. On the new purchase, of a new build, I have had excellent engagement and feedback and help from primarily Trish and I am due to move in during February 2024. On Sales side, ... Read Full Review
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Debbie
Simon
By : 'Imran'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B28
Excellent Service from SmartHomes Estate Agents, Thanks to Debbie! I recently purchased a property through SmartHomes Estate Agents, and I want to express my gratitude for the outstanding service provided by my sale progressor Debbie. Debbie's guided me through the process, always kept... Read Full Review
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Trish
Dawn
By : 'Ash'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B91
Thank you to Smart Homes for a wonderful experience purchasing my first property! I cannot emphasise highly enough the invaluable support and care Trish provided throughout the entire process. A special mention to Dawn who played a pivotal role from the initial stages of the sale, she was... Read Full Review
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Julia
By : 'Happy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Really satisfied with the service from smart homes, they sold our property fast then went the extra yard with up to date information during our sold period and were always available to clarify anything, special thanks to Debbie... Read Full Review
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Trish
Dawn
By : 'Jane'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B91
I've recently moved to Broadoaks in Solihull and had the pleasure in dealing with Trish. Trish was always very helpful and really helped push things along for me - really couldn't have wished for a better... Read Full Review
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Dawn
By : 'Garrison'
Services : Sales( As a Buyer )
Sold price : £325000
Would you recommend ? : Yes
Postcode : B91
I bought an apartment using Smart homes and I couldn't reccomend them highly enough. It was a pleasure dealing with Dawn and Trish. They were very knowledgeable, friendly and professional. Any enquiries were dealt with very quickly and efficiently. I would definately use Smart Homes... Read Full Review
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Dawn
By : 'Iman'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B91
Very helpful and professional! Both Trish and Dawn helped us a lot with our purchase - thank you for your support through all... Read Full Review
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Dawn
By : 'Barry'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : B94
I recently purchased an apartment at Broadoaks . Both Dawn and Trish were knowledgeable, friendly and professional. They always kept in touch throughout the process and quickly resolved any queries. Despite their busy schedule they always found time to meet and greet me whenever I visited the... Read Full Review
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By : 'Arooj'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B91
I have had the pleasure to purchase my property with Smart Homes. They were a very friendly and proactive team. I had been liaising particularly with Trish. She has been such a big help in helping to get the deal done on my apartment. She responds to queries quickly and is very helpful and... Read Full Review
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Julia
Dawn
By : 'Charlie'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : B91
Great service from Julia, Dawn, Louise, Trish & Rory, when buying my first and brand new apartment in Broadoaks phase 3. Really supportive throughout the whole process, anything I needed they took care of, couldn't recommended Smart New Homes... Read Full Review
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By : 'Tsz'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : B91
The team has been professional, very helpful and responsive. The buying experience is nice and smooth. Grateful for their... Read Full Review
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Rory
Dawn
By : 'Laura'
Services : Sales( As a Buyer )
Sold price : £225
Would you recommend ? : Yes
Postcode : B28
A fantastic service, we could not have asked for better! As first time buyers we were really apprehensive about the whole process, yet our wonderful agents Dawn and Rory guided us through every step. The dynamic duo could not have been more professional, informative, supporting and passionate about ... Read Full Review
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Dawn
Rory
By : 'Laura'
Services : Sales( As a Buyer )
Sold price : £225
Would you recommend ? : Yes
Postcode : B28
A fantastic service, we could not have asked for better! As first time buyers we were really apprehensive about the whole process, yet our wonderful agents Dawn and Rory guided us through every step. The dynamic duo could not have been more professional, informative, supporting and passionate about ... Read Full Review
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By : 'Deb'
Services : Sales( As a Vendor )
Sold price : £275000
Would you recommend ? : Yes
Postcode : B92
Amazing from start to finish. Louise who I first met during the valuation of my late dads house was lovely. Helen in the sales progression team was amazing. She kept us upto date on every step, offered advice and went above and beyond. Will miss our weekly... Read Full Review
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Rory
By : 'Sehreen'
Services : Mortgages
Would you recommend ? : Yes
Postcode : B92
Smart homes are fantastic beyond words. They have a great team and have made the buying process so easy. The are extremely professional, very honest and go above and beyond to deliver the best customer experience. Rory Powell and Louise Lewis have been complete angels, I don’t think I can ... Read Full Review
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Debbie
Helen
By : 'EFFICIENT'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Debbie, handled the sale of my Mothers home with efficiency and professionalism. Three offers within twenty four hours. Kept a good track on the purchasers progress, communicated well with our solicitors, keeping things simple and trouble/stress free. Would have no hesitation is recommended... Read Full Review
