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Lettings Barnt Green, Birmingham B45
3.2/5, 36 Reviews
58% Recommended
58% sales valuation accuracy
83% letting valuation accuracy
69% sales fee satisfaction
69% letting fee satisfaction
The Oulsnam Lettings Department handles the marketing and management of rental properties across the West Midlands. Robert Oulsnam and Company is a member of several leading organisations including the Association of Residential Letting Agents (ARLA), the National Approved Lettings Scheme (NALS), and the Surveyors
Ombudsman Service, which require us to provide the highest professional standards at all times to landlords and tenants. Our Lettings office can help landlords market and advertise their properties, manage leased homes, advise potential tenants and help to find a rental property, and sort out maintenance and legal requirements associated with the lettings process.
"The lack of communication and ..."
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1 Star Review
By : 'V'
Services : Letting(As a Tenant)
Rent PCM : £825
Would you recommend ? : No
Postcode : B31
May 8, 2021
People found this helpful0
The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it has now been 10 days and have managed to make an offer and all paperwork processed with moving in date whilst still waiting a call back from Ouslnam!!! I would hate to have my property's with this outfit completely unprofessional.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 58% | 69% | £0 | £0 |
| Lettings | 83% | 69% | £475 | £1,100 |
Areas covered
- Barnt Green
- Bearwood
- Birmingham
- Bournville
- Bromsgrove
- Droitwich
- Kings Heath
- Moseley
- Northfield
- Redditch
- Rubery
- Stirchley
Address
Robert Oulsnam & Company
81 Hewell Road, Birmingham, West Midlands
B45 8NL
0121 445 7410
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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The agents provided good ...
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5 Star Review
Mitchel
Stacy
By : 'Rico'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : B38
Sep 29, 2021
People found this helpful0
The agents provided good service and helpful. Besides, the communication is efficient and fast. Especially thanks to Mr. Mitchel & Ms. Stacy who are very kind and... Read Full Review
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Rico said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 29th Sep 2021
The agents provided good service and helpful. Besides, the communication is efficient and fast. Especially thanks to Mr. Mitchel & Ms. Stacy who are very kind and helpful.
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The agents provided good ...
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5 Star Review
Mitchel
Stacy
By : 'Jennifer'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : B38
Sep 29, 2021
People found this helpful0
The agents provided good service and helpful. Besides, the communication is efficient and fast. Especially thanks to Mr. Mitchel & Ms. Stacy who are very kind and... Read Full Review
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Jennifer said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 29th Sep 2021
The agents provided good service and helpful. Besides, the communication is efficient and fast. Especially thanks to Mr. Mitchel & Ms. Stacy who are very kind and helpful.
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The lack of communication and ...
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1 Star Review
By : 'V'
Services : Letting( As a Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : B31
May 8, 2021
People found this helpful0
The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it has now been 10 days and have managed to make an offer and all... Read Full Review
Comments (0)The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it has now been 10 days and have managed to make an offer and all paperwork processed with moving in date whilst still waiting a call back from Ouslnam!!!
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V Fallon said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 8th May 2021
The lack of communication and the way they treat people makes me wonder how these guys are in business, we put an offer in for a let property and have to keep chasing for updates with false promise after false promise of call backs, it has now been 10 days and have managed to make an offer and all paperwork processed with moving in date whilst still waiting a call back from Ouslnam!!!
I would hate to have my property's with this outfit completely unprofessional.
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Excellent lettings service ...
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5 Star Review
Jessica
Sue
By : 'Malcolm'
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : B45
Jul 26, 2020
People found this helpful0
Excellent lettings service very helpful staff especially Jessica she has gone above and beyond of what would be expected would definitely use Barnt Green lettings department again, the accounts department are also very... Read Full Review
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Malcolm Tapper said about Robert Oulsnam & Company
Services : Letting( As a Owner )Date: 26th Jul 2020
Excellent lettings service very helpful staff especially Jessica she has gone above and beyond of what would be expected would definitely use Barnt Green lettings department again, the accounts department are also very helpful
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Excellent dealings before the ...
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3 Star Review
Darren
By : 'Abu'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : B12
Apr 27, 2020
People found this helpful0
Excellent dealings before the lockdown but since has dropped. I hope after lockdown is eased I can get the service I was recieving before taking the... Read Full Review
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Abu Eesa Asif said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 27th Apr 2020
Excellent dealings before the lockdown but since has dropped. I hope after lockdown is eased I can get the service I was recieving before taking the property.
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Tenants ...
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1 Star Review
Thomas
By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : B31
Mar 27, 2019
People found this helpful0
*Charge you an absolute fortune to book you out of a rental property, produce a report then try to steal your deposit for things which aren't even listed as being wrong in the inventory they've charged you a fortune to produce. They are currently hanging onto a non disputed section of... Read Full Review
Comments on Agent Fees
Appalling. Fortunately the law changes on 1st June
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Dan said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 27th Mar 2019
*Charge you an absolute fortune to book you out of a rental property, produce a report then try to steal your deposit for things which aren't even listed as being wrong in the inventory they've charged you a fortune to produce. They are currently hanging onto a non disputed section of the deposit longer than the allowable 10 day period stated by the TDS instead of returning it and are in breach of contract.
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By : Laura Fiddes-Baron
Mar 27, 2019Thank you for your comment, it is always disappointing to hear a customer has had a bad experience. I can confirm all charges regarding the checkout process are confirmed in the tenancy agreement...
Excellent ...
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5 Star Review
Marie
By : 'Mr'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : B60
Aug 22, 2018
People found this helpful0
Samantha has dealt with our enquiries promptly and efficiently, therefore creating a good relationship with our tenants. Samantha has been helpful and professional at all times. When we have been on holiday she has dealt with situations on our behalf to which we are grateful.. We would like to... Read Full Review
Comments on Agent Fees
Very reasonable fees. Value for money.
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Mr and Mrs King said about Robert Oulsnam & Company
Services : Letting( As a Owner )Date: 22nd Aug 2018
Samantha has dealt with our enquiries promptly and efficiently, therefore creating a good relationship with our tenants. Samantha has been helpful and professional at all times. When we have been on holiday she has dealt with situations on our behalf to which we are grateful.. We would like to thank Samantha for all her hard work in making our experience as landlords as stress free as possible.
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Exemplary Letting ...
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5 Star Review
Stacy
By : 'AndySBham'
Services : Letting( As a Owner )
Rent PCM : £895
Would you recommend ? : Yes
Postcode : B30
Jun 7, 2018
People found this helpful0
I find that the service provided by Oulsnam Letting is consistently good. In my most recent appointment of Oulsnam, they were quick to survey and value the letting, discuss options, and once agreed, put on market without delay. Interests in the letting were quickly conveyed to us. A prospective... Read Full Review
Comments on Agent Fees
Competitive fee considering the high level of service provided by efficient and experienced staff.
Comments (0)I find that the service provided by Oulsnam Letting is consistently good. In my most recent appointment of Oulsnam, they were quick to survey and value the letting, discuss options, and once agreed, put on market without delay. Interests in the letting were quickly conveyed to us. A prospective tenant who was travelling with family encountered severe traffic delay and the efficiency of the staff ensured that both landlord and tenant were kept informed so viewing could still go ahead. The subsequent referencing, rent/deposit collection and contract signing all went smoothly. Invoicing and fund transfer was carried out without unnecessary delay. In contrast, I have heard reports of some other letting agent taking up to 28 days to transfer money that does not belong to them.
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AndySBham said about Robert Oulsnam & Company
Services : Letting( As a Owner )Date: 7th Jun 2018
I find that the service provided by Oulsnam Letting is consistently good. In my most recent appointment of Oulsnam, they were quick to survey and value the letting, discuss options, and once agreed, put on market without delay. Interests in the letting were quickly conveyed to us. A prospective tenant who was travelling with family encountered severe traffic delay and the efficiency of the staff ensured that both landlord and tenant were kept informed so viewing could still go ahead. The subsequent referencing, rent/deposit collection and contract signing all went smoothly. Invoicing and fund transfer was carried out without unnecessary delay. In contrast, I have heard reports of some other letting agent taking up to 28 days to transfer money that does not belong to them.
Overall, I get the impression that this letting office is organised, well-managed and the system in place works well for both landlord and tenants. I also have full confidence that the staff is experienced, knows their job well and operate as an effective team,
I have already recommended Oulsnam letting to another landlord whom I know have since appointed them more than once. I have no hesitation in appointing Oulsnam letting again and would definitely recommend them to other landlords and tenants.
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Oulsnam lettings provided me ...
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5 Star Review
Marie
Thomas
By : 'Mr'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : DY6
Jun 3, 2018
People found this helpful0
Thomas came out to see me and explained the entire process in detail and gave me a valuation what I was extremely happy with. A tenant was found very quickly and Marie was very efficient when carrying out the referencing checks and drafting up the paperwork. I could not recommend this company... Read Full Review
Comments on Agent Fees
Good
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Mr Edwards said about Robert Oulsnam & Company
Services : Letting( As a Owner )Date: 3rd Jun 2018
Thomas came out to see me and explained the entire process in detail and gave me a valuation what I was extremely happy with. A tenant was found very quickly and Marie was very efficient when carrying out the referencing checks and drafting up the paperwork. I could not recommend this company enough!
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Totally ...
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1 Star Review
By : 'James.'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : B45
Jun 3, 2018
People found this helpful4
Our experience with Oulsnam has been abysmal. It is my opinion that they are masters of playing one person off against the other, and are prepared to fabricate situations in order to support their whims. In particular, my view is that *they misrepresented situations to us on numerous occasions and... Read Full Review
Comments on Agent Fees
Abysmal
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James. said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 3rd Jun 2018
Our experience with Oulsnam has been abysmal. It is my opinion that they are masters of playing one person off against the other, and are prepared to fabricate situations in order to support their whims. In particular, my view is that *they misrepresented situations to us on numerous occasions and the cost, both material and emotional, of such misrepresentation had been huge. In short, I found his word is worthless and his actions are without integrity. The adminstration time alone in this deal has been days upon days. Avoid these people at all costs- untrustworthy.
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Shocking!! ...
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1 Star Review
By : 'David'
Services : Letting( As a Tenant )
Rent PCM : £690
Would you recommend ? : No
Postcode : B29
May 5, 2018
People found this helpful5
Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across. They can't do the basics like telling the time, adding up or acknowledge emails and they don't listen. We had to live with rising damp for 18 months... Read Full Review
Comments on Agent Fees
Bad
Comments (0)Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across.
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David said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 5th May 2018
Rented through Oulsnam for two years and have to say that they are one of the most unprofessional companies that I have come across.
They can't do the basics like telling the time, adding up or acknowledge emails and they don't listen.
We had to live with rising damp for 18 months before they decided to do anything about it, I had to use my annual leave on three separate occasions to be at home when they sent various contractors around yet nothing was ever done to sort the rising damp.
High turn over of staff. We had a change of property manager on at least three occasions and not once did Oulsnam make us aware of this, we only found out when we had to call the office to report a problem and were told that the particular member of staff no longer worked there. An email to keep us informed of who to contact would have been nice.
They offered us a twelve month extension to our tenancy for £715 a month but it was only £700 a month to anyone else.
The punctuality of the staff doing the quarterly house inspection is awful. On two separate occasions we arranged appointments and they turned up over an hour early.
Waited over an hour on the arranged day/time to hand the keys back, Laura emailed me a date and time, had to contact the office after waiting half an hour only to be told that the time was different in the diary to the time that I had been emailed by Laura only the previous week. If i was the one late then there would have been a £25 penalty.
Tried to charge us £70 to remove a tiny mark on the carpet in the spare bedroom. In the end I had to pay half the amount. I had a look online and found professional carpet cleaning prices starting at £17. Obviously trying to rip us off and get the whole of the upstairs carpets cleaned at our expense.
A lady called Marie called my girlfriend two weeks after we had moved out of the property and handed the keys back to ask us if we had moved out of the property? What an absolute joke, you cannot make up how badly organised Oulsnam are, they obviously don't communicate with each other.
Beware of the fees that Oulsnam charge at the end of your tenancy.
£25 to hand you your deposit back
£60 for them to inspect the property when you vacate.
If you want value for money and a professional service then don't use Oulsnam. They struggle with the basics. The house we rented was actually cleaner when we moved out then when we moved in.
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Great ...
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5 Star Review
Marie
Stacy
By : 'Helen'
Services : Letting( As a Tenant )
Rent PCM : £875
Would you recommend ? : Yes
Postcode : B31
Mar 23, 2018
People found this helpful0
First time renting and only had 2 weeks to complete before moving house. Emails were answered the same day and all queries raised by telephone were dealt with. Friendly staff and the handover day was quick and very efficient. Referencing was handled by outside company and they were not at all... Read Full Review
Comments on Agent Fees
Good
Comments (2)First time renting and only had 2 weeks to complete before moving house. Emails were answered the same day and all queries raised by telephone were dealt with. Friendly staff and the handover day was quick and very efficient. Referencing was handled by outside company and they were not at all helpful and online forms were a nightmare but staff at Robert Oulsnam were great at assisting with our problems.
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Helen said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 23rd Mar 2018
First time renting and only had 2 weeks to complete before moving house. Emails were answered the same day and all queries raised by telephone were dealt with. Friendly staff and the handover day was quick and very efficient. Referencing was handled by outside company and they were not at all helpful and online forms were a nightmare but staff at Robert Oulsnam were great at assisting with our problems.
Would not hesitate to use Robert Oulsnam again and sold our old property with them and this was also a great success.
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By : Olivia
Apr 18, 2018Hi, How long after the references were completed by Homelet did you find that Oulsnam finished off the rest of the paperwork and contacted you to let you know all had gone through? Thank...
very dishonest, unhelpful,and ...
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1 Star Review
By : 'dont'
Services : Letting( As a Owner )
Rent PCM : £1000
Would you recommend ? : No
Postcode : B13
Jan 5, 2018
People found this helpful1
very dishonest, unhelpful,and deceitful. their main target is to bring in new business, they promise landlords gold mines within weeks but as soon as I singed up with them, getting hold of them became impossible they marketed my property for two months couldn't generate any viewings. I took... Read Full Review
Comments on Agent Fees
really expensive compared with openrent. they charge both landlords and tenants £100s compared with small set charge by openrent of £20
Comments (1)very dishonest, unhelpful,and deceitful.
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dont let them play with your mind said about Robert Oulsnam & Company
Services : Letting( As a Owner )Date: 5th Jan 2018
very dishonest, unhelpful,and deceitful.
their main target is to bring in new business, they promise landlords gold mines within weeks but as soon as I singed up with them, getting hold of them became impossible
they marketed my property for two months couldn't generate any viewings. I took over the marketing and done it myself via openrent, within two weeks I had over 20 viewings and managed to agree a letting with great tenants. the same tenants I agreed letting with told me that they have tried to view my property whilst it was previously marketed by oulsnam but no one came back to them, which explains the reason oulsnum been failing to generate any viewing.
they are really the wrong agent for both landlords and tenants.
honest advice to both tenants and landlords, go with openrent. openrent charges are minimal for both landlords and tenants (£20 compared with few £100)
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By : Laura Fiddes-Baron
Jan 10, 2018I am sorry you felt you didn't have a good experience with us- I would be grateful if you could contact me to discuss where things went wrong for you....
I used the team at Oulsnam to ...
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5 Star Review
By : 'Ali'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : B30
Sep 21, 2017
People found this helpful1
I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us into accepting the first tenant that came along.... Read Full Review
Comments on Agent Fees
Considering the service given the fees were very reasonable.
Comments (0)I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us into accepting the first tenant that came along. She was very patient in helping us find the right tenant and the process was all very smooth.
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Ali said about Robert Oulsnam & Company
Services : Letting( As a Owner )Date: 21st Sep 2017
I used the team at Oulsnam to let my property and was impressed with the professionalism and advice given throughout. Laura provided us with all the information we needed to comply with rules (most of which we had no idea about) and didn't push us into accepting the first tenant that came along. She was very patient in helping us find the right tenant and the process was all very smooth.
We also spoke to Stacy and Marie who were helpful and kept us informed.
Couldn't fault the service provided.
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This was my first time ...
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5 Star Review
Thomas
By : 'trina1502'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : B31
Sep 20, 2017
People found this helpful0
This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and... Read Full Review
Comments on Agent Fees
Fee’s are a bit expensive, but worth it for the great service provided.
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trina1502 said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 20th Sep 2017
This was my first time dealing with a letting agent, it was a very good experience, everything went very smoothly, I had all the information I needed, the staff were very friendly and helpful.
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Rented a house through ...
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1 Star Review
By : 'S.'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : B31
Aug 13, 2017
People found this helpful1
Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit. Arrived for signing the lease in the office and was treated to a cup of tea. Nice of the staff at... Read Full Review
Comments on Agent Fees
Staff good Policies are tweaked to extract money of tenants by hook or crook! There should be more stringent checks by the Consumer Protection Folks
Comments (2)Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit.
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S. Ullah said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 13th Aug 2017
Rented a house through Oulsnam Lettings in Barnt Green, Birmingham. Rental application fees clearly mentioned in the letting advertisement including fees for credit check. So happy with this bit.
Arrived for signing the lease in the office and was treated to a cup of tea. Nice of the staff at the office.
Once I started to read the lease document, Oulsnam have these un-announced fees in it which the tenant have to sign if going for the rental property.
One is the checkout fees of £60 to have an inventory of the property after the termination of the lease. The tenant gets trapped to pay this as the time of signing the lease, once you travel and settle for it, is too late to reject. Also, its not stated in the advertisement by Oulsnam that tenant have to pay £60 for inventory. So this is HIDDEN FEES and the homemade rules of the company gets doomed on the tenant. What is the role of the letting agent when they charge the land lord for management then, if they are charging the tenant for inventory. This is blatant cheat by Oulsnam but legalized by the company at a point, where you have already invested time to pull back and start search again. Why is this priced at £60 and what would be alternative competitive prices. Estate Agents seem to trick and trap tenants through these hidden white washed charges. I am going to report this to the consumer protection services to know if Oulsnam would need to announce this fee beforehand with the advertisement.
Second: Deposit is kept by Oulsnam with interests taken by them and yet they would charge you £25 to 30 for the deposit. Expensive and a bit odd take interest of your deposit and claim this additional fee. Why not use alternative companies at cheaper prices and why cant such options be available to tenants.
I believe, the big letting agents with their legal teams make all these rules to scrap possible pennies of the tenant and some are not explicit but one gets trapped into it, particularly, the inventory after termination. Across the world from Louisiana, to Montreal and nortehrn England, where I lived in rental properties, this Oulsnam to me is the one with hidden charges. So beware customers before you decide to let from them. Ask about these fees in advance. I am going to refer this to consumer protection folks anyway to help tenants in general and to know if this practices is truly binding when its not mentioned in the advertisement.
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By : Laura Fiddes-Baron
Aug 15, 2017Dear Mr Ullah, Thank you for your kind comments at the start of your review. Having looked through your application documents I am surprised to see you were unhappy with the book out fee and...
When we originally started ...
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1 Star Review
By : 'Danielle'
Services : Letting( As a Tenant )
Rent PCM : £495
Would you recommend ? : No
Postcode : B296
May 8, 2017
People found this helpful0
When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly. (in total we spent 3 years in the property) After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call... Read Full Review
Comments (1)When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly.
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Danielle said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 8th May 2017
When we originally started our tenancy with Oulsnam, any issues reported got to and from the agency and the landlord quickly.
(in total we spent 3 years in the property)
After about a year and a half we noticed that the service started to slip, we had to chase up issues and never got a call back, it was always us calling them even though they promised they would get back to us.
We had on a few occasions issues with the property reported but they didn't seem to be recorded or passed on to someone who would deal with it swiftly.Leading to us then having to report it again with them claiming no knowledge of it.
The most shocking part of this experience was not living in the property but the end of the tenancy a week after our agreement had ended with Ouslnam.
We had moved out and started with a new agency, all our bills and accounts with Oulsnam were closed and we were just finishing up on the damage deposit. The moment we hit send on an agreement a letter came through to our new address from our old energy company, advising we had a new account set up by Oulsnam in order for us to supply our old address.
This was under a new account number under my partners name with our new address as the forwarding address!!
We then were on the phone for nearly an hour sorting this with the energy company advising this has not been done with our permission and we dont even have an agreement anymore with the company and to please close the account.
I quickly emailed our adviser Melanie explaining the situation and asking for the issue to be looked into as quickly as possible.
What I got back was a very bored response from her which was very worrying, she said the bills were set up through a third party and it wasn't done by them but as far as they know the new tenant is paying their bills.
I wasn't interested I know i wasn't going to be paying anyone else's bills, i was more worried about the blatant breach of data protection and no one seemed bothered, I explained this and again got very bored emails following this which tried to lead me back into information about the damage deposit, sadly we had agreed to the leaving fees before this had happened so I couldn't dispute them this all coming from the Assistant Manager of Lettings.
I am very upset how Oulsnam let our details go out to a 'third party' who then set up a energy account for us and they didn't seem to care one bit, for this reason I would not rent with them again and I would advise their strong need for a look into their data protection policy. Appalling service.Avoid
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By : Stuart Macdiarmid
May 10, 2017Dear Danielle I'm so sorry to read this review, I do hope this issue will be resolved and would suggest taking it up with the letting manager to ensure it's being dealt with. Unfortunately your...
I had never rented before and ...
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5 Star Review
By : 'Gary'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B60
May 7, 2017
People found this helpful0
I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted. The information they shared on checking out of the property and the... Read Full Review
Comments on Agent Fees
Fees were reasonable especially with the high level of support provided by the team
Comments (0)I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted.
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Gary Morgan said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 7th May 2017
I had never rented before and found all members of the team who i had contact with to be really helpful and supportive. When the property suffered weather damage the team were contactable and were quick to get the issues sorted.
The information they shared on checking out of the property and the support to do this was also really useful for someone renting for the first time
Would highly recommend Robert Oulsnam and the team at the Barnt Green office
Gary Morgan, Bromsgrove
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We needed to move back home ...
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5 Star Review
Marie
By : 'Paulene'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : B61
Mar 23, 2017
People found this helpful0
We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were very informative and we found dealing with you a really... Read Full Review
Comments on Agent Fees
Fees for renting were good and reasonably priced compared to other Agents
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Paulene and Chris Coward said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 23rd Mar 2017
We needed to move back home to Bromsgrove to be near to our family and friends after spending two years by the seaside, which was always our dream. We missed our family so much so viewed property for rental on line. All your adverts were very informative and we found dealing with you a really easy experience. You made it possible for our Daughter to deal with viewing and providing personal information due to us being in Yorkshire. All we had to do was read our Tenancy Agreement when we picked up our keys. Fantastic ! A long tiring move was made very easy. Thanks to Marie in particular for keeping us updated at every stage of the letting which happened really fast. We didn't have any long unnecessary waits. Our aftercare has been superb and wish to thank you all. We would definitely use your services again ...... but hope we are in our new home forever!!
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I had really good customer ...
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5 Star Review
By : 'Kevin'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : B61O
Feb 16, 2017
People found this helpful0
I had really good customer service and the team very knowledgeable Also they were really professional I was very happy with the whole... Read Full Review
Comments on Agent Fees
Very competitive
Comments (1)I had really good customer service and the team very knowledgeable
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Kevin said about Robert Oulsnam & Company
Services : Letting( As a Tenant )Date: 16th Feb 2017
I had really good customer service and the team very knowledgeable
Also they were really professional
I was very happy with the whole experience
The UK's Largest Customer Review Website for the Property Industry
By : Oulsnam's Lettings
Mar 17, 2017Thank you Kevin - we appreciate you taking the time to leave us a review and are glad that you had such a positive experience with us. On behalf of all of the team here at...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email Julie@oulsnam.net
Last updated at 1/29/2018, 10:04:38 AM by allAgents
