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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.8/5, 89 Reviews
92% Recommended
100% sales valuation accuracy
83% letting valuation accuracy
100% sales fee satisfaction
97% letting fee satisfaction
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By : 'Siyana'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £900
Would you recommend ? : No
Postcode : KT5
Not a great agent and genuinely felt no one cared for me as a customer. I had to call several times to arrange a viewing for a property 87A Elmdene. I managed to speak with a lady and she booked me provisionally for 3:25 the same day on the condition that she would call me to confirm after confirming with the tenants. I did not receive a confirmation and had to look for the postcode of the road myself. When the lady called me at 15:29 she asked me if I was still coming and then confirmed the address. After the appointment I saw that in fact I did get a confirmation 30 min before the viewing. About an hour after the viewing I called to make an offer. I got sent the offer form, which I promptly filled out and send within 30min. As I did not get any acknowledgment, I called again to verify and the woman called Grace informed me there was an offer slightly higher than mine but she would try with the landlord and inform me the following morning. The following day, I did not hear from her, I called several times and was told she is always on the phone. Around 4pm she called me to tell me that the property is now under offer and the tenants have paid and passed references. Clearly, this was a case of extreme unprofessional behavior , I was not called with the chance to increase my offer. When I asked why did the landlord go with the other tenants and I was told it was all about the money. When I questioned Grace why no one called me and I had to chase her, she simply replied I told you last night. Extremely unprofessional and clearly see why they are not a successful business. Will not be using their “service” in the furure. Update: I changed my rating because I dealt with a lady called Liz. I believe she is a senior manager who was very helpful and understanding of my issue with the previous person. From now on I would only deal with Liz and the sweet lady that showed the property.
By : Elizabeth Reah
Aug 9, 2021Dear Siyana, I am very sorry to hear that you feel your experience with Greenfield has not been a good one. The member of staff in question has not actually met with you in person however I understand you have had communication over the phone in relation to an offer you put forward on one of our properties to rent. We booked you in for the viewing of the property in question just a short time before the appointment actually took place, so we were unable to send this confirmation out any sooner I’m afraid. We take your accusation of racism extremely seriously as this is completely unfounded and we will be contacting you directly to discuss this further. Unfortunately, the lettings market is very fast paced and competitive at present and if an offer was submitted that was of a higher monetary amount, the landlord is of course within their rights to accept this offer meaning sadly we do have to let other clients down who have also shown an interest. I believe the last conversation had with yourself was that we were going to keep you updated with any further suitable properties and you were happy with this. I will be contacting you shortly.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £230,000 | £500,000 |
| Lettings | 83% | 97% | £700 | £2,000 |
Greenfield Estate Agents
383 Ewell Road, Surbiton, Greater London
KT6 7DE
020 8390 6666
We follow the Ombudsman code of practice
Last updated at 1/8/2019, 10:52:58 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Joe
Adam
By : 'REK'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT11
I had a great experience with Greenfield Estate Agency. They were professional, answered all my queries promptly, and the renting process was fast. The property was exactly as described in the listing. I highly recommend using Greenfield... Read Full Review
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Joe
Adam
By : 'Gloria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT6
Very good service! I would like to thank Joe Frost and Adam Williams, for their work, efficient, polite and helpful... Read Full Review
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Joe
Adam
By : 'Gloria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
Very good service! I would like ro thank Joe Frost and Adam Williams for their great work. Efficient, polite and helpful... Read Full Review
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Elliot
By : 'Jim'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : KT6
Elliot has been very efficient, polite, and with great communications. He have been assisting us every step of the way as we make our purchase of a property. Thanks... Read Full Review
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By : 'Billy'
Services : Letting( As a Tenant )
Rent PCM : £1330
Would you recommend ? : No
Postcode : KT5
I have been renting for over 10 years with Greenfields and have had no major issues at all. Very courteous and polite staff, all queries answered in rapid time and all in all a very good service... Read Full Review
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Elizabeth
By : 'Nilanjan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : KT6
We have arrived to UK last month and everything was new to us. Let me say thanks first to Kelly, Elizabeth who really helped us a lot We reached out to tolworth Greenfield agency via zoopla for our new flat, they were pretty quick to arrange and confirm the flat for us. But afterwards they were... Read Full Review
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By : 'Siyana'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : KT5
Not a great agent and genuinely felt no one cared for me as a customer. I had to call several times to arrange a viewing for a property 87A Elmdene. I managed to speak with a lady and she booked me provisionally for 3:25 the same day on the condition that she would call me to confirm after... Read Full Review
By : Elizabeth Reah
Aug 9, 2021Dear Siyana, I am very sorry to hear that you feel your experience with Greenfield has not been a good one. The member of staff in question has not actually met with you in person however I...
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By : 'Kelven'
Services : Sales( As a Vendor )
Sold price : £480000
Would you recommend ? : Yes
Postcode : KT6
Excellent service and understanding of the situation following my mothers death and sale of her property. Very trustworthy with keys and ensured all locked up after every visit. Courteous thorough and excellent communication from valuation through to sale. Could not believe how many viewings were... Read Full Review
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By : 'Dany'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : KT6
Out of all the people I had to deal with while looking for a place with this agency, * was the most unprofessional. She put me on hold for days and days while scheduling viewings, never actually bothering to get back to me when needed and acted in the rudest way possible, hanging up on me while I... Read Full Review
By : Liz Gamlen
Jun 3, 2021Hi Dany, please can you confirm when we spoke please as I do not believe we have and a search of our database has pulled up no results for your name? I am keen to clear this up. Many thanks,...
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By : 'Luke'
Services : Sales( As a Buyer )
Sold price : £420000
Would you recommend ? : Yes
Postcode : KT6
An excellent experience with Thomas for our purchase, all went very smoothly and efficiently. We were kept updated at al stages and the solicitors... Read Full Review
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By : 'Calum'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : KT5
Elizabeth and Grace were very patient and kind towards us helping start our first tenancy, Can’t give enough praise. Everything went smooth and as they had said. Kelly Kemp was also helpful through email with quick... Read Full Review
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By : 'Lucy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT5
Since this is my first time renting a property, I was expecting it to be very stressful, however this was not the case. Greenfield Estate Agents were very friendly and helpful to make this a swift move. Thank... Read Full Review
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By : 'Susie'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT2
Greenfields give an excellent, efficient and friendly service. Nothing is too much trouble and I would be very happy to use them... Read Full Review
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By : 'Steve'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT17
As a first time renter, Greenfield made the whole process seamless, with a methodical but understanding approach for this first timer, who had many questions! Without exception, all the staff are friendly and efficient and despite the Pandemic, delivering an expedient service. This from initial... Read Full Review
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By : 'Neil'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT6
A very easy and well run system. There was no delay to the procedure & staff were friendly and... Read Full Review
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By : 'J'
Services : Letting( As a Owner )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT7
Excellent service from Georgina - all done remotely at this difficult time and everything covered extremely well. Thank you so... Read Full Review
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By : 'JT'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : KT5
Easy to communicate. They are proactive and supportive. Super smooth renewal and a straightforward maintenance during the tenancy. I would recommend Greenfield to... Read Full Review
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By : 'John'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : KT1
Excellent property renewall manager. Compliments to Georgina, who always stays ahead of the game with my tenancy renewals. Chases me when I do not reply to her correspondence promptly. Reads all the complicated documentation. Is pedantic enough to pick up on any anomalies in the agreements. I... Read Full Review
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By : 'Matthew'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : KT6
Having been with Greenfield for nearly 4 years now, we have always had good experiences with the staff. The Surbiton branch initially let the property to us and was a pleasure to deal with. Georgina at the Tolworth branch, Renewals Department, was very efficient and handled our lease renewal with... Read Full Review
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By : 'Ian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : KT1
As a landlord the renewals process undertaken with Georgina at Greenfields was efficient, straight forward, professional and easy to go through. I would certainly recommend based on my... Read Full Review