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Ossett, WF5
4.9/5, 362 Reviews
98% Recommended
95% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
99% letting fee satisfaction
Opened up in 1998, Richard Kendall’s Ossett office has since gone from strength to strength. With a 5 strong team who have an abundance of experience in selling homes throughout Ossett and Horbury, the office is managed by Melanie Robinson NAEA. They are a friendly and effective team sat in the heart of this town
which is full of character and history.
"Excellent service, very..."
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5 Star Review
Mandy
By : 'Paul'
Services : Sales(As a Buyer)
Sold price : £145000
Would you recommend ? : Yes
Postcode : WF4
Aug 19, 2021
People found this helpful0
Excellent service, very helpful and informative throughout the whole process. Many thanks to many who kept us constantly updated. All in all, the service was extremely good. Thank you ? many, I will miss your calls !
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By : Richard Kendall Estate Agent
Aug 23, 2021Thank you for the 5* review
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 98% | £63,000 | £16,500,000 |
| Lettings | 100% | 99% | £450 | £450 |
Areas covered
- WF12
- WF13
- WF14
- WF15
- WF16
- WF17
- WF4
- WF5
Address
Richard Kendall Estate Agent
Unit 2, Ossett, West Yorkshire
WF5 8AB
01924 266555
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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5 Star Review
Mandy
By : 'Jodie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF4
Feb 21, 2022
People found this helpful0
We can't thank Mandy enough for her great service. She has been brilliant from start to finish. Has lots of experience and is kind and understanding. I'd definitely recommend . Thank you so much... Read Full Review
Comments (1)
We can't thank Mandy enough for her great service. She has been brilliant from start to finish. Has lots of experience and is kind and understanding.
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Jodie Day said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 21st Feb 2022
We can't thank Mandy enough for her great service. She has been brilliant from start to finish. Has lots of experience and is kind and understanding.
I'd definitely recommend . Thank you so much x
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By : Richard Kendall Estate Agent
Feb 25, 2022Thanks for your...
All praise and thanks to ...
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5 Star Review
Mandy
By : 'Customer'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF4
Dec 20, 2021
People found this helpful0
All praise and thanks to Mandy Bennett. Her service was exceptional as she helped myself and my elderly parents through a stressful and worrying house move. Her great skill was in keeping all parties on board and informed throughout - as well as chasing solicitors etc when things stalled. A credit... Read Full Review
Comments (1)Was this helpful?:
Customer said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 20th Dec 2021
All praise and thanks to Mandy Bennett. Her service was exceptional as she helped myself and my elderly parents through a stressful and worrying house move. Her great skill was in keeping all parties on board and informed throughout - as well as chasing solicitors etc when things stalled. A credit to the company and highly recommended.
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By : Richard Kendall Estate Agent
Dec 20, 2021Thanks so much for your...
Excellent Service / Smooth ...
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5 Star Review
Mandy
By : 'Lynne'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : No
Postcode : WF5
Dec 15, 2021
People found this helpful0
Excellent service, professional and knowledgeable staff. Very smooth transaction with great communication from start to finish (which was only 5 weeks from accepting offer to completion of sale)... Read Full Review
Comments (1)Was this helpful?:
Lynne Slater said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 15th Dec 2021
Excellent service, professional and knowledgeable staff. Very smooth transaction with great communication from start to finish (which was only 5 weeks from accepting offer to completion of sale) x
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Dec 21, 2021Thanks so much for your...
Mandy Bennett handled the ...
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5 Star Review
Mandy
By : 'Angela'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF4
Dec 8, 2021
People found this helpful0
Mandy Bennett handled the sale of our property very efficiently, she kept up informed of the progress of the sale throughout. We have dealt with Mandy several times and always find her courteous and helpful with a pleasant... Read Full Review
Comments (1)Was this helpful?:
Angela Stead said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 8th Dec 2021
Mandy Bennett handled the sale of our property very efficiently, she kept up informed of the progress of the sale throughout. We have dealt with Mandy several times and always find her courteous and helpful with a pleasant personality.
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By : Richard Kendall Estate Agent
Dec 10, 2021Thanks so much for your...
I had the pleasure of buying ...
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5 Star Review
Suzanne
By : 'Sommaya'
Services : Sales( As a Buyer )
Sold price : £157000
Would you recommend ? : Yes
Postcode : WF12
Dec 8, 2021
People found this helpful0
I had the pleasure of buying a property through Suzanne at RK. She was amazing keeping us informed at every stage of the process. Suzanne kept in touch with us regularly to ensure we knew what was going on and ensured the chain kept moving even though parts of it was relating to delays with the... Read Full Review
Comments (1)Was this helpful?:
Sommaya patel said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 8th Dec 2021
I had the pleasure of buying a property through Suzanne at RK. She was amazing keeping us informed at every stage of the process. Suzanne kept in touch with us regularly to ensure we knew what was going on and ensured the chain kept moving even though parts of it was relating to delays with the onward chain. I would definitely recommend buying or selling properties through RK. It is never an easy process but Suzanne was contactable and supportive and a pleasure to deal with.
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By : Richard Kendall Estate Agent
Dec 9, 2021Thanks so much for your...
Great purchase ...
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5 Star Review
Trish
By : 'Flo'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF5
Dec 1, 2021
People found this helpful0
Great purchase experience! We were in touch with Trish, who was always helpful, prompt and efficient in answering our queries. Would definitely... Read Full Review
Comments (1)Was this helpful?:
Flo said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 1st Dec 2021
Great purchase experience! We were in touch with Trish, who was always helpful, prompt and efficient in answering our queries. Would definitely recommend.
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By : Richard Kendall Estate Agent
Dec 1, 2021Thanks so much for your...
At ...
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5 Star Review
Mandy
By : 'Marlene'
Services : Sales( As a Vendor )
Sold price : £107500
Would you recommend ? : Yes
Postcode : WF4
Nov 15, 2021
People found this helpful0
After a very long and at times very stressful process the sale was finally completed. I can only praise Mandy for her professionalism, patience and determination. She really did go the extra mile not only for myself the vendor, but also for the buyer. 12 out of 10 Mandy. You are a real asset to the ... Read Full Review
Comments (1)Was this helpful?:
Marlene Hirst said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 15th Nov 2021
After a very long and at times very stressful process the sale was finally completed. I can only praise Mandy for her professionalism, patience and determination. She really did go the extra mile not only for myself the vendor, but also for the buyer. 12 out of 10 Mandy. You are a real asset to the company. Thank you for all your effort and information throughout the journey which I am pleased to say resulted in a happy vendor and hopefully a happy buyer.
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By : Richard Kendall Estate Agent
Nov 18, 2021Thanks so much for your...
First ...
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5 Star Review
Mandy
By : 'Kate'
Services : Sales( As a Vendor )
Sold price : £187500
Would you recommend ? : Yes
Postcode : WF5
Nov 14, 2021
People found this helpful0
Selling my house through Richard Kendall’s in Ossett was the best choice I could have made. They were professional, kept me fully informed every step of the way and explained the legal side of the proceedings too. An excellent experience for... Read Full Review
Comments (1)Was this helpful?:
Kate said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 14th Nov 2021
Selling my house through Richard Kendall’s in Ossett was the best choice I could have made. They were professional, kept me fully informed every step of the way and explained the legal side of the proceedings too. An excellent experience for me.
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By : Richard Kendall Estate Agent
Nov 15, 2021Thanks so much for taking the time to leave your review and we are so happy you have been pleased with the...
First time buyers and ...
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5 Star Review
Mandy
By : 'Ben'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF5
Nov 7, 2021
People found this helpful0
First time buyers and wasn’t really sure what the process was but Mandy couldn’t of helped more, she was so supportive, happy, polite and kept us updated every step of the way. Real thanks to her and highly recommend Richard... Read Full Review
Comments (1)Was this helpful?:
Ben Naylor said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 7th Nov 2021
First time buyers and wasn’t really sure what the process was but Mandy couldn’t of helped more, she was so supportive, happy, polite and kept us updated every step of the way. Real thanks to her and highly recommend Richard Kendall.
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By : Richard Kendall Estate Agent
Nov 8, 2021Thanks so much for your...
After a very long, difficult ...
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5 Star Review
Mandy
By : 'Ilsa'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF4
Nov 1, 2021
People found this helpful0
After a very long, difficult house buying journey, Mandy was absolutely fantastic with our purchase. She kept us very informed and in the loop about all processes, always keen and happy to help, and managed to get our sale sorted in record time. Thanks... Read Full Review
Comments (0)Was this helpful?:
Ilsa Saunders said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 1st Nov 2021
After a very long, difficult house buying journey, Mandy was absolutely fantastic with our purchase. She kept us very informed and in the loop about all processes, always keen and happy to help, and managed to get our sale sorted in record time. Thanks again!
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Made contact on the ...
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5 Star Review
Mandy
By : 'Ashley'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : WF5
Oct 26, 2021
People found this helpful0
Made contact on the Wednesday, photos were taken on the Thursday, listing was active on the Friday and the house was under offer on the Saturday. Quick and efficient service and Mandy was constantly on the ball. Highly... Read Full Review
Comments (1)Made contact on the Wednesday, photos were taken on the Thursday, listing was active on the Friday and the house was under offer on the Saturday.
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Ashley Franklin said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 26th Oct 2021
Made contact on the Wednesday, photos were taken on the Thursday, listing was active on the Friday and the house was under offer on the Saturday.
Quick and efficient service and Mandy was constantly on the ball. Highly recommend.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Oct 26, 2021Thank you for your review...
Thanks to Mandy Bennet and ...
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5 Star Review
Mandy
Donna
By : 'Shaz'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF4
Oct 20, 2021
People found this helpful0
Thanks to Mandy Bennet and her team for all the hard work and lovely to chat to very professional and polite over the phone . I would highly recommend Richard Kendal to friends and family And loving my new... Read Full Review
Comments (1)Was this helpful?:
Shaz Senior said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 20th Oct 2021
Thanks to Mandy Bennet and her team for all the hard work and lovely to chat to very professional and polite over the phone . I would highly recommend Richard Kendal to friends and family And loving my new house
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By : Richard Kendall Estate Agent
Oct 22, 2021Thanks so much for your...
House ...
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5 Star Review
Mandy
By : 'Jessica'
Services : Sales( As a Buyer )
Sold price : £264000
Would you recommend ? : Yes
Postcode : WF4
Oct 19, 2021
People found this helpful0
Mandy was great in dealing with my house purchase. She kept me up to date and always listened when I had endless questions... Read Full Review
Comments (1)Was this helpful?:
Jessica Armitage said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 19th Oct 2021
Mandy was great in dealing with my house purchase. She kept me up to date and always listened when I had endless questions !
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Oct 19, 2021Thank you for the 5*...
Mandy has provided an ...
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5 Star Review
Mandy
By : 'Joy'
Services : Sales( As a Vendor )
Sold price : £264000
Would you recommend ? : Yes
Postcode : WF4
Oct 18, 2021
People found this helpful0
Mandy has provided an invaluable service to us not only with our own house sale but also with our purchases. She kept us up to date with all steps of the process and when she said she was going to do something, she did it. Not full of false promises. Wouldn't hesitate to use Richard Kendall... Read Full Review
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Joy Glazebrook said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 18th Oct 2021
Mandy has provided an invaluable service to us not only with our own house sale but also with our purchases. She kept us up to date with all steps of the process and when she said she was going to do something, she did it. Not full of false promises. Wouldn't hesitate to use Richard Kendall if ever I had a property to sell in the future and would like to thank Mandy for her professionalism and guidance during what has been a difficult year.
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By : Richard Kendall Estate Agent
Oct 19, 2021Thank you for your 5*...
As estate agents go, not bad ...
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4 Star Review
Mandy
By : 'David'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : WF5
Oct 18, 2021
People found this helpful0
Mandy and the team at Richard Kendall dealt professionally with the sale of our late mother's house and provided useful information and explanation at various stages of the process. Importantly, it was always possible to get through to the office by telephone without being sent to... Read Full Review
Comments (1)Mandy and the team at Richard Kendall dealt professionally with the sale of our late mother's house and provided useful information and explanation at various stages of the process.
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David said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 18th Oct 2021
Mandy and the team at Richard Kendall dealt professionally with the sale of our late mother's house and provided useful information and explanation at various stages of the process.
Importantly, it was always possible to get through to the office by telephone without being sent to voicemail or being stuck in a queue. They also responded quickly to emails. These days, that's a quite a bonus.
We were given conflicting advice about the value of the house by several competing estate agents. In the end, it turned out that Richard Kendall had been the most accurate in predicting what the house would sell for (though still not completely accurate.)
If you're expecting a quick and easy transaction, it might help to be a little more realistic. As a profession, estate agents don't enjoy a very good reputation for straightforwardness and transparency (along with solicitors, accountants and secondhand car salespeople.) Having dealt with several estate agents in the past, I would say this reputation is generally well deserved. So yes, in some ways, Richard Kendall are probably no less imperfect than any other estate agent. And yes, there were moments along the way when I wondered if we had made the right choice.
However, they are operating in an almost entirely unpredictable marketplace and are constantly trying to juggle the needs of both their clients and potential buyers. So on balance, they might very well be the best of the bunch in the Ossett area. They certainly appear to sell far more houses in Ossett than anyone else. Either way, I am happy to recommend that you give them a try.
So why four stars and not five?
Mainly because I don't imagine EVER giving five stars to an estate agent.
Because they're an ESTATE AGENT.
Come on.
You know what they're like (!)
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By : Richard Kendall Estate Agent
Oct 19, 2021We appreciate the time you have spent in providing your review. Thank...
Kept waiting. People on ...
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2 Star Review
By : 'Michael'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : S75
Oct 17, 2021
People found this helpful0
Kept waiting. People on holiday. Seller allowed to be totally unhelpful. Cost me money. Seller solicitor useless. I was on point of backing... Read Full Review
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Michael Broadhead said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 17th Oct 2021
Kept waiting. People on holiday. Seller allowed to be totally unhelpful. Cost me money. Seller solicitor useless. I was on point of backing out
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Donna, Suzanne and Melanie ...
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5 Star Review
Donna
Suzanne
By : 'Chris'
Services : Sales( As a Vendor )
Sold price : £220000
Would you recommend ? : Yes
Postcode : WF5
Oct 11, 2021
People found this helpful0
Donna, Suzanne and Melanie were excellent throughout the sale and purchase of my properties. Kept me informed throughout and were resilient to get everything over the line within desired timescales. Appreciate all the help and dedication to get us our new... Read Full Review
Comments (1)Was this helpful?:
Chris Sharpe said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 11th Oct 2021
Donna, Suzanne and Melanie were excellent throughout the sale and purchase of my properties. Kept me informed throughout and were resilient to get everything over the line within desired timescales. Appreciate all the help and dedication to get us our new home!
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By : Richard Kendall Estate Agent
Oct 12, 2021Thank you so much for taking the time to leave a...
Richard Kendall speedy ...
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5 Star Review
Suzanne
Donna
By : 'Catherine'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF5
Oct 4, 2021
People found this helpful0
Richard Kendall were so quick selling our home and Suzanne and Donna were great in keeping our sale progressing along and keeping us informed at every step. When the worst happened and the chain collapsed due to the bottom buyer pulling out Suzanne was an absolute superstar. She was so reassuring... Read Full Review
Comments (1)Was this helpful?:
Catherine B said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 4th Oct 2021
Richard Kendall were so quick selling our home and Suzanne and Donna were great in keeping our sale progressing along and keeping us informed at every step. When the worst happened and the chain collapsed due to the bottom buyer pulling out Suzanne was an absolute superstar. She was so reassuring to me and she resold our house in less than 24 hours!!
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By : Richard Kendall Estate Agent
Oct 6, 2021Thanks so much for your...
Donna and Suzanne were ...
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5 Star Review
Donna
Suzanne
By : 'Josh'
Services : Sales( As a Buyer )
Sold price : £175950
Would you recommend ? : Yes
Postcode : WF12
Oct 4, 2021
People found this helpful0
Donna and Suzanne were fantastic and guided me through everything I needed to do. The whole buying process was a great success and I would highly recommend Richard Kendall to anyone buying a new home. Thank you very much Donna and Suzanne and the rest of your team. The work you did for me is... Read Full Review
Comments (0)Was this helpful?:
Josh Pease said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 4th Oct 2021
Donna and Suzanne were fantastic and guided me through everything I needed to do. The whole buying process was a great success and I would highly recommend Richard Kendall to anyone buying a new home. Thank you very much Donna and Suzanne and the rest of your team. The work you did for me is greatly appreciated.
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Donna and Suzanne were ...
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5 Star Review
Donna
Suzanne
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : WF5
Oct 2, 2021
People found this helpful0
Donna and Suzanne were professional, efficient and friendly throughout the selling process. I encountered a number of issues, which Donna and Suzanne supported me to resolve. When I was having issues with my solicitor, they were empathetic and provided sound advice on how to deal with this. You... Read Full Review
Comments (1)Was this helpful?:
Mr Longley said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 2nd Oct 2021
Donna and Suzanne were professional, efficient and friendly throughout the selling process. I encountered a number of issues, which Donna and Suzanne supported me to resolve. When I was having issues with my solicitor, they were empathetic and provided sound advice on how to deal with this. You could tell that Donna and Suzanne genuinely cared about making the sale a success and were very reassuring. I would highly recommend.
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By : Richard Kendall Estate Agent
Oct 4, 2021Thank you for the 5*...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
5 Station Road
Ossett
WF5 8AB
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:36:20 AM by allAgents
