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The UK's Largest Customer Review Website for the Property Industry
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4.9/5, 251 Reviews
98% Recommended
96% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
0% letting fee satisfaction
Sarah
By : 'WHITSHAW BUILDERS LTD'
Services : Sales(As a Vendor)
Sold price : £180000
Would you recommend ? : Yes
Postcode : WF4
This our first but not last experiance with Richard Kendal, throughout the process we have constantly been kept updated with information of the sales. We sold three bespoke bungalows via the agents and we could not be happier, furthermore we plan to sell our next two developments which are currently onsite with the Pontefract office.https://whitshawbuilders.co.uk/developments/ Sarah in the Normanton office has been great through out so a special mention for her.
By : Richard Kendall Estate Agent
Jun 7, 2021Thank you so much for taking the time to leave a review for Sarah at our Normanton office
Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
---|---|---|---|---|
Sales | 96% | 98% | £69,450 | £1,420,000 |
Lettings | 100% | 0% | £0 | £0 |
Richard Kendall Estate Agent
10 High Street, Normanton, West Yorkshire
WF6 2AB
01924 899870
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
10 High Street
Normanton
WF6 2AB
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk/complaints
Last updated at 5/18/2022, 5:37:09 AM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Sarah
By : 'Vicky'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF6
Thankyou to Richard Kendall Estate Agents who dealt with the sale of our property. Especially thank you to Sarah Whalley at the Normanton office, who was with us every step of the way, keeping in regular contact with us and dealing with all our enquiries in a friendly and professional way. I would... Read Full Review
Karen
By : 'Craig'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF6
Just completed selling my property and would like to say what a fantastic service I received from start to finish from Richard Kendalls in Normanton and in particular Karen Dawson. Nothing was too much trouble, all queries were answered in a very efficient manner. First class service, Thank... Read Full Review
By : Richard Kendall Estate Agent
Jun 27, 2023Thank you for leaving a review for...
Karen
Sarah
By : 'Ann'
Services : Sales( As a Buyer )
Sold price : £250000
Would you recommend ? : Yes
Postcode : WF6
I’ve recently bought and sold a house through the Normanton office of Richard Kendall with the help and support of Karen and Sarah. Both were always so helpful and went out of their way throughout the whole process. Would always recommend this office and their staff... Read Full Review
By : Richard Kendall
Oct 3, 2022Thank you for leaving a...
By : 'Elaine'
Services : Sales( As a Vendor )
Sold price : £145000
Would you recommend ? : Yes
Postcode : WF6
Very professional and supportive throughout the whole process. They gave excellent advice on presentation and selling the property. I would definitely recommend... Read Full Review
By : Richard Kendall
Jul 7, 2022Thank you for the...
Karen
Sarah
By : 'Lesley'
Services : Sales( As a Vendor )
Sold price : £175000
Would you recommend ? : Yes
Postcode : WF6
The Normanton office of Richard Kendall handled the sale of my father's house, which completed. recently, He's in a care home and I live 200 miles away, but the staff were so fantastic that they took all the stress away from me. Everything went smoothly, from my very first contact, and... Read Full Review
By : Richard Kendall
Jun 7, 2022Thank you for taking the time to leave a review for Karen and...
Sarah
By : 'Katie'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : Yes
Postcode : WF6
I would highly recommend Richard Kendall Estate Agents in Normanton. Sarah has dealt with our sale with the upmost professionalism and efficiency guiding us all the way from the viewings to the exchange of contracts. It’s been the most stress free house sale I have dealt with and I would ... Read Full Review
Karen
By : 'Janice'
Services : Sales( As a Vendor )
Sold price : £105000
Would you recommend ? : Yes
Postcode : WF6
Fantastic service from the Normanton office from our first enquiry re the sale of the house to completion this morning. Karen in particular has been extremely helpful, supportive & professional throughout the past 6 months. As Executors of my late Uncle’s will (and living 180 ... Read Full Review
By : Richard Kendall Estate Agent
Apr 14, 2022Thanks so much for your review and we are so happy you have been impressed with the service from Karen and our Normanton office. Wishing you all the...
Karen
By : 'Joanna'
Services : Sales( As a Vendor )
Sold price : £190000
Would you recommend ? : Yes
Postcode : WF6
Received fantastic support from Karen over my recent sale. I found her to be efficient and consistent throughout. Very difficult to find in these times customer service on such a high level. Professionalism wrapped in friendliness. Probably the best estate agents in Yorkshire! Massive thankyou to... Read Full Review
By : Richard Kendall
Apr 11, 2022Thank you so much for taking the time to leave this fabulous review for Karen and the Normanton...
Karen
Sarah
By : 'Stephen'
Services : Sales( As a Vendor )
Sold price : £108000
Would you recommend ? : No
Postcode : WF6
Very good service throughout the sale of our property and would gladly use them again . Kept us informed , very helpful and friendly, thank you... Read Full Review
By : Richard Kendall
Mar 10, 2022Thank you for the 5*...
Sarah
By : 'Tracey'
Services : Sales( As a Buyer )
Sold price : £190000
Would you recommend ? : Yes
Postcode : WF6
We have just bought our house through Richard Kendall and would like to thank Sarah and her team for all their hard work. They are a friendly agency who deliver a first class service. I don't think we'd be in yet if it wasn't for Sarah. Thank you so... Read Full Review
By : Richard Kendall
Mar 7, 2022Thank you so much for your 5* review of Sarah at the Normanton...
Sarah
By : 'Carol'
Services : Sales( As a Vendor )
Sold price : £130000
Would you recommend ? : Yes
Postcode : WF6
The whole Richard Kendall team were brilliant from start to finish. My agent Sarah was on the ball through out the whole process by chasing both parties solicitors and constantly kept me updated. I would highly recommend Richard... Read Full Review
By : Richard Kendall Estate Agent
Feb 2, 2022Thanks so much for your...
Karen
By : 'Danielle'
Services : Sales( As a Buyer )
Sold price : £203000
Would you recommend ? : Yes
Postcode : WF6
We have just exchanged on a property that we have purchased through Richard Kendall and I can not recommend them highly enough! Karen in the Normanton office is just amazing! She has pushed and chased throughout the whole process and I dont think the chain would have moved had she not been... Read Full Review
By : Richard Kendall Estate Agent
Nov 25, 2021Thank you so much for taking the time out to leave a review for...
Sarah
Jill
By : 'Catherine'
Services : Sales( As a Vendor )
Sold price : £134
Would you recommend ? : Yes
Postcode : WF6
The staff at the Richard Kendall Normanton office have been fantastic. Sarah and Jill have kept me informed every step of the way, not once have I had to call in chasing information, they have made sure I'm fully informed throughout the process. Sarah is always available to offer advice and... Read Full Review
Sarah
By : 'Grann'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : WF6
Was dreading dealing with estate agent but I was completely wrong. Sold our house in only a day kept us informed at every point .....updated on regular intervals and always there to answer questions......well done. Hope I never move again but if I did I would contact Richard... Read Full Review
By : Richard Kendall Estate Agent
Sep 30, 2021Thanks so much for your...
Karen
By : 'Anna'
Services : Sales( As a Vendor )
Sold price : £146000
Would you recommend ? : Yes
Postcode : WF6
To say Karen was amazing is an understatement. Karen did a fantastic job and I can’t thank her enough for the hard work she did to help with the sale of my... Read Full Review
By : Richard Kendall Estate Agent
Sep 30, 2021Thanks so much for your...
Karen
By : 'Jemma'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF6
Karen was great thoughout the purchase of my property. It was all a long winded chain but we got there in the end! She remained positive and kept everyone up to date so thank you for being so... Read Full Review
By : Richard Kendall Estate Agent
Sep 30, 2021Thanks so much for your...
Karen
By : 'GILL'
Services : Sales( As a Vendor )
Sold price : £235
Would you recommend ? : Yes
Postcode : WF6
Just sold our property through RK Normanton branch, a big thank you to Sarah who dealt with the sale of our property, Sarah was very professional and also very friendly and was always there if I had any questions, which were always dealt with very promptly...Also a big thank you to Sarah, Linda and ... Read Full Review
By : Richard Kendall Estate Agent
Sep 15, 2021Thank you for the...
Karen
By : 'Georgina'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : WF6
We have recently sold our house with Richard Kendall. They we’re definitely the best estate agent that we got to come out to value the house initially and we were so glad that we went with them! From the first visit, until the end they couldn’t do enough to help us! Karen was... Read Full Review
By : Richard Kendall Estate Agent
Sep 15, 2021Thank you so much for your lovely...
Karen
By : 'Mark'
Services : Sales( As a Vendor )
Sold price : £250000
Would you recommend ? : Yes
Postcode : WF6
We recently sold our house in Altofts with RK Normanton, an extremely positive experience form start to finish! The service form Karen and her team was attentive, professional and pleasant throughout, we would unreservedly recommend their... Read Full Review
By : Richard Kendall Estate Agent
Aug 18, 2021Thanks so much for your...
Sarah
By : 'Andy'
Services : Sales( As a Vendor )
Sold price : £304000
Would you recommend ? : Yes
Postcode : WF6
Richard Kendall Estate Agents and in particular Sarah were absolutely fantastic. Right from the first meeting to discuss the sale, through creating the brochure, and then all the way through the selling process they were brilliant. We were notified of viewings, which were then managed by Sarah, and ... Read Full Review
By : Richard Kendall Estate Agent
Jul 15, 2021Thank you for leaving us a 5* review regarding the service you received from Richard Kendall Estate Agent and...